Aqara Camera Hub G3 - Pan and Tilt (PT) Surveillance Camera Manual

Product Introduction

The Camera Hub G3 is a pan and tilt (PT) surveillance camera, which integrates the hub function of the new generation of Zigbee and supports 2K (1296p) video. With the built-in NPU (neural network computing unit), it supports rich AI facial recognition functions, as well as HomeKit Secure Video. With automatic PT function, it supports fixed position setting, video cruise path planning, power-off memory, and other functions, and allows learning and replacing the remote control of various household appliances through the embedded infrared remote control module, which is a new generation of integrated hub camera product for home security and intelligent control of Aqara devices.

Front view of the Product:

Button description:

1. Long press for 3 seconds: Push emergency alert message
2. Long press for 10 seconds: Reset the network and unbind the device
3. Press 10 times quickly: Restore the factory settings

Rear view of the product:

PT and microSD card slot:

Quick Setup

Download the Aqara Home app

Search for "Aqara Home" in the Apple App Store, Google Play, Xiaomi GetApps, Huawei App Gallery, or scan the following QR code to download the Aqara Home app.

Power up and turn on the camera

Locate the power interface at the bottom of the product and plug the Type-C power cord to connect the power adapter. When the camera is started, the status indicator will turn yellow and flash quickly.

* If the indicator is not yellow and does not flash quickly, please try to press the function button rapidly 10 times to restore the factory settings.

Add camera

Connect to Aqara Home
Open the Aqara Home app, click "+" in the upper right corner of the home page, select Camera Hub G3, and follow the instructions of the app to operate. After a successful connection, the status indicator of the device will be blue. If the device addition fails, please confirm the following points:

*The Wi-Fi name or password contains an unsupported special character, such as, @, #, %, -, $, etc., resulting in a failure to connect to the router.
Please change it to a commonly used character and try again.
*If the camera cannot recognize the QR code generated by the mobile phone. Please make sure that the screen size of the mobile phone is not less than 4.7 inches, and make sure that you don't use the backlight of the camera to shoot the QR code.
*Check whether the router has enabled the Wi-Fi anti-squatter setting, which causes the camera to be unable to connect to the Internet.
*Check whether the router has enabled AP isolation, which leads to the failure to search the camera on the mobile phone in the LAN.

Connect to Apple HomeKit

Open the Apple Home app, click the "+" in the upper right corner to go to the Add Accessories page, scan or manually enter the HomeKit setting code at the bottom of the camera, and bind the device to HomeKit.
Instructions for HomeKit Addition Failures

*It prompts that "Accessory failed to be added". Due to repeated adding failure, the error message cached in the iOS system cannot be released.

Please restart the iOS device and reset the camera and try again.

*It prompts that "Accessories have been added". After restarting the iOS device and resetting the camera, manually enter the HomeKit setting code to add it again.
*It prompts that "No accessories are found". Please reset the camera, wait for 3 minutes, and then manually enter the HomeKit setting code to add it again.

Add accessory

After the camera is added successfully, please open the Aqara Home app and refer to the operation manual of the accessory to add.

Product Installation

1. The packaging box of this product does not contain a bracket, but does support a 1/4-inch threaded screw. If wall mounting or lifting is required, the bracket or any other threaded screw-compatible mount shall be purchased separately.
2. Please ensure that the camera is successfully added to the app before mounting it on the wall.
3. The camera can be placed on a writing desk, dining room table, bookcase, coffee table or other horizontal surfaces for use.
4. After mounting the camera in the lifting position, the image needs to be flipped in the Aqara Home app to be viewed normally.

*The camera should be placed within the range of wireless Wi-Fi signal coverage.
*Do not place it near a strong electromagnetic interference source.
*Avoid a direct light source to camera lens at close range.
*Make sure there are no obstructions around the device.
*This product is only for indoor use.

Flatwise

Lifting

Wall mounting

The above diagram shows the installation methods. In case of using a bracket/mount purchased separately, please refer to its installation guide.

Description of Status Indicator

Specifications

Product Model: CH-H03
Video Coding: H.264
Resolution: 2K (2304×1296p)
Power supply Input: 5V 2A
Viewing Angle: 110°
Overall Power Consumption: 10W (MAX)
Product Dimensions: 123.4 × 85.1 × 67.8 mm (4.86 × 3.35 × 2.67 in.)
Working Temperature: -10℃ ~ 40℃ (14°F ~ 104°F)
Pan/Tilt Angle: Horizontal 340°, vertical 45° (upward 30°, downward 15°)
Wireless Protocol: Wi-Fi IEEE 802.11b/g/n/a/ac 2.4/5GHz, Zigbee 3.0 Local Storage: MicroSD card (supports products with CLASS 4 or above, compatible with exFat and FAT32 file formats, and supports a maximum capacity of 128GB)

Notice

Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards.

A 10-day recording history from your Camera Hub G3 is securely stored in iCloud and available to view in the Apple Home app on your iPhone, iPad, or Mac. You can add one camera to your 200GB plan or up to five cameras to your 2TB plan at no additional cost. Camera recordings don't count against your iCloud storage limit.

Communication between iPhone, iPad, Apple Watch, HomePod, or Mac and the HomeKit- enabled Camera Hub G3 is secured by HomeKit technology.

Warnings

*This product is NOT a toy. Please keep children away from this product.
*This product is designed for indoor use only. Do NOT use in humid environments or outdoors.
*Beware of moisture, do NOT spill water or other liquids onto the product.
*Do NOT place this product near a heat source. Do NOT place it in an enclosure unless there is normal ventilation.
*Do NOT attempt to repair this product by yourself. All repairs should be performed by an authorized professional.
*This product is only suitable for improving the convenience of your home life and reminding you about the status of your devices. It should NOT be used as security equipment for home, building, warehouse, or any other places. If a user violates the product use instructions, the manufacturer will NOT be liable for any risks and property losses.

Under normal use of condition, this equipment should be kept a separation distance of at least 20 cm between the antenna and the body of the user.