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AXIS XFQ1656
Troubleshooting
Problems with the image
Image degradation or image
loss
The device turns itself off
Device shutdown
Performance considerations
When setting up your system, it is important to consider how various settings and situations affect the performance. Some factors
affect the amount of bandwidth (the bitrate) required, others can affect the frame rate, and some affect both. If the load on the
CPU reaches its maximum, this also affects the frame rate.
The following factors are the most important to consider:
•
High image resolution or lower compression levels result in images containing more data which in turn affects the
bandwidth.
•
Rotating the image in the GUI can increase the product's CPU load.
•
Access by large numbers of Motion JPEG or unicast H.264 clients affects the bandwidth.
•
Access by large numbers of Motion JPEG or unicast H.265 clients affects the bandwidth.
•
Simultaneous viewing of different streams (resolution, compression) by different clients affects both frame rate and
bandwidth.
Use identical streams wherever possible to maintain a high frame rate. Stream profiles can be used to ensure that
streams are identical.
•
Accessing Motion JPEG and H.264 video streams simultaneously affects both frame rate and bandwidth.
•
Accessing Motion JPEG and H.265 video streams simultaneously affects both frame rate and bandwidth.
•
Heavy usage of event settings affects the product's CPU load which in turn affects the frame rate.
•
Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.
•
Heavy network utilization due to poor infrastructure affects the bandwidth.
•
Viewing on poorly performing client computers lowers perceived performance and affects frame rate.
•
Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and
the general performance.
Contact support
Contact support at axis.com/support.
Check the devices server report for the number of times you have lost the link to the sensor unit.
Check that the connector cable between the sensor unit and the main unit is tight.
Change to a new sensor unit cable.
Disconnect and reconnect power to the device.
Check if Delayed shutdown is turned on. If it's on, the main unit turns off according to the set
delay time. You have 300 s to turn off Delayed shutdown before the device turns itself off again.
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