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MODELS: DFS-305-01, DFS-305-02, DFS-305-03, DFS-305-04, DFS-305-05, DFS-305-06, DFS-305-07
TROUBLESHOOTING GUIDE
Problem
Root Cause
1. No power
1.
Power cord was not plugged into
the outlet.
2. Fire Cube does not
2a. No incoming power from the
turn on manually.
electrical wall socket or switches.
2b. Improper operation.
3. Flames are not
3.
Flame Generator/Spinner
moving
detached from the Flame
Generator Drive Motor
4. Flames are not
4.
Burnt out light bulb.
visible
5. Heater is not
5.
Improper operation
turning on
6. Not producing
6a. power strip/surge protector/
enough heat
extension cord being used
6b. Location of unit
7. Excessive noise
7.
Dirty heater blower motor
with the heater on
8. Noise with flames
8a. Dented back panel
on and heater off
8b. Warped Flame Generator/
Spinner shaft
9. Power cord gets
9. Normal operation
warm
10. Is it safe to place
10. Product inquiry
unit on carpet?
11. How many square
11. Product inquiry
feet will my unit
warm up?
12.Heater doesn't work,
12. The thermal protector has
but Power and
tripped.
Heaters witches
are in the "ON"
position and
thermostat is set on
the highest level.
Corrective Action
1.
Check that unit is plugged directly into a standard 120 volt outlet.
2a. Check circuit breakers and move unit to another outlet.
2b. Manually press main power button from back of unit.
3.
Unplug the Fire Cube and remove the back panel and check to see if
"Flame Generator/Spinner" is correctly mounted to the Flame
Generator Drive Motor.
4.
Follow bulb replacement instructions to replace the light bulb.
5.
Manually press main power button on back of unit.
6a. Plug unit directly into the wall.
6b. Make sure unit is located on an interior wall or away from drafty
doors or windows.
7.
Gently vacuum heater blower vents.
8a. Contact customer service
8b. Contact customer service
9.
Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat.
Be sure the plug fits tight in the outlet. Heaters draw more current
than small appliances, overheating of the outlet may occur even if
it has not occurred with the use of other appliances. During use
check frequently to determine if your plug outlet or faceplate
is HOT! If so, discontinue use of the heater and have a qualified
electrician check and/or replace the faulty outlet(s).
10. It is safe to place unit on carpet but make sure any flammable
items are at least 3 feet (0.9 m) away from front and sides of the unit.
11. Provides supplemental heat up to 400 square feet
12. Turn all switches to the "OFF" position and unplug the unit from the wall outlet
for 5 minutes. After 5 minutes, plug the unit back into wall outlet and operate
as normal.
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