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7 BEFORE CALLING AFTER-
SALES SERVICE
If you are experiencing a problem with your
refrigerator, please check the following
before contacting the after-sales service.
Your refrigerator does not operate
Check if:
• Your fridge is plugged in and switched on
• The fuse has blown
• The thermostat setting is on position '1'
• The socket is faulty. To check this, plug
another working appliance into the same
socket.
Your refrigerator is performing poorly
Check if:
• The appliance is overloaded
• The doors are closed properly
• There is any dust on the condenser
• There is an adequate distance between
the appliance and surrounding walls
Your refrigerator is operating noisily
The following noises can be heard during
normal operation of the appliance.
Cracking (ice cracking) noise occurs:
• During automatic defrosting.
• When the appliance is cooled
or warmed (due to expansion of
appliance material).
Clicking noise occurs: When the
thermostat switches the compressor on/
off.
Motor noise: Indicates the compressor
is operating normally. The compressor
may cause more noise for a short time
when it is first activated.
Bubbling noise and splashing
occurs: Due to the flow of the
refrigerant in the tubes of the system.
Water flowing noise occurs: Due
to water flowing to the evaporation
container. This noise is normal during
defrosting.
Air blowing noise occurs: During
normal operation of the system due to
the circulation of air.
There is a build-up of humidity inside
the fridge
Check if:
• All food is packed properly. Containers
must be dry before being placed in the
fridge.
• The fridge doors are opened frequently.
Humidity of the room will enter the
fridge each time the doors are opened.
Humidity increases faster if the doors
are opened frequently, especially if the
humidity of the room is high.
• There is a build-up of water droplets
on the rear wall. This is normal after
automatic defrosting (in Static Models).
The doors are not opening or closing
properly
Check if:
• There is food or packaging preventing the
door from closing
• The door compartments, shelves and
drawers are placed properly
• The door gaskets are broken or torn
• Your fridge is level.
The edges of the fridge in contact with
the door joint are warm
Especially during summer (warm weather),
the surfaces in contact with the door joint
may become warmer during operation of
the compressor. This is normal.
Important Notes:
• In the case of a power failure, or if the
appliance is unplugged and plugged in
again, the gas in the cooling system of
your refrigerator will destabilise, causing
the compressor protective thermal
element to open. Your refrigerator will
start to operate normally after 5 minutes.
• If the appliance will not be used for a long
period of time (such as during holidays),
disconnect the plug. Defrost and clean
the refrigerator, leaving the door open
to prevent the formation of mildew and
odour.
• If the problem persists after you have
followed all the instructions above,
please consult the nearest Authorised
Service Centre.
EN - 22
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