Samsung WF50A86 A Series User Manual page 58

Troubleshooting
Problem
Excessive vibrations or
makes noise.
Does not drain and/
or spin.
The door does not
open.
58 English
• Make sure the washer is installed on a level, solid floor that is not slippery.
If the floor is not level, use the levelling feet to adjust the height of the
washer.
• Make sure the shipping bolts are removed.
• Make sure the washer is not in contact with any other object.
• Make sure the laundry load is balanced.
• The motor can cause noise during normal operation.
• Overalls or clothes with metallic decorations can cause noise while being
washed. This is normal.
• Metal objects such as coins can cause noise. After washing, remove these
objects from the drum or filter case.
• Redistribute the load. If only one item of clothing needs washing, such as
a bathrobe or pair of jeans, the final spin result might be unsatisfactory,
and a "Unbalanced laundry detected" check message will be shown in the
display.
• Make sure the drain hose is straightened all the way to the drain system. If
you encounter a drain problem, call for service.
• Make sure the debris filter is not clogged.
• Close the door and tap and hold
For your safety, the washer will not tumble or spin unless the door is
closed.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is connected to a drain system that is not
clogged.
• If the washer is not supplied with sufficient power, the washer will
temporarily not drain or spin. As soon as the washer regains sufficient
power, it will operate normally.
• Make sure the drain hose is positioned correctly, depending on the
connection type.
• Clean the debris filter as it may be clogged.
• Tap to stop the washer.
• It may take a few moments for the door lock mechanism to disengage.
• The door will not open until 3 minutes after the washer has stopped or the
power has been off.
• Make sure all the water in the drum is drained.
• The door may not open if water remains in the drum. Drain the drum and
open the door manually.
• Make sure the door lock light is off. The door lock light turns off after the
washer has drained.
Action
.