Troubleshooting - TRENDnet TEG-424WS Quick Installation Manual

Troubleshooting

Q1: After connecting the TEG-424WS to a power outlet, the LEDs do not turn on.
A1: Check the connection of the power cord to the TEG-424WS and the power outlet. Also
check that the power outlet is receiving power.
Q2: After installing the Web Smart Switch Management Utility, I clicked Discovery and the
Utility is unable to discover the TEG-424WS. What should I do?
A2: First, make sure that the TEG-424WS is powered on and that all connections are secure.
Second, check that your computer's IP address is on the same network segment as the
TEG-424WS. The default IP address of the TEG-424WS is http://192.168.0.1 and the default
password is admin. Third, disable any software firewall programs such as ZoneAlarm or
Norton Internet Security. If you are using Windows XP, Server 2003 or Vista, disable the
built-in firewall.
Q3: When I access the TEG-424WS using a web browser, I get a screen that tells me "only
one user can login". What should I do?
A3: Another computer is configuring the TEG-424WS. Please wait until the user logs off. If
the other user has already logged off and you still get the same screen, then disconnect the
power cord from the TEG-424WS, wait for 5 seconds, reconnect the power cord to the TEG-
424WS, allow 5 seconds for the switch to power on, and then attempt to access the web
configuration page again.
Q4: I forgot the administration password. How do I reset my TEG-424WS?
A4: Press on the reset button using a pen or paperclip for 10 seconds. The default
password is admin. Note: The default password is case sensitive.
Q5: When I connect a computer to the Switch's Gigabit Ethernet port, I am not getting
Gigabit speeds. What should I do?
A5: First, check the LEDs on the Switch. When the 1000Mbps LED is off, the computer's
connection speed is 10 or 100Mbps. Second, make sure that you have a Gigabit Ethernet
adapter installed. Third, make sure to use a Cat 5e or Cat 6 Ethernet cable. Some CAT-5
cables are not rated to run in Gigabit.
If you still encounter problems or have any questions regarding the TEG-424WS, please refer to
the User's Guide included on the Utility CD-ROM or contact Trendnet's Technical Support
Department.
6