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7. Troubleshooting
If you experience problems with your
headphones or charging case, see
the table below to identify symptoms
and solutions to common problems.
Symptom
Headphones don't
power on
Headphones don't
connect with mobile
device
Headphones don't
charge
Solution
1. Place the headphones in the charging case to
initiate charging.
2. Make sure the headphones is not in standby mode
and wake it up by pressing the multipurpose area.
1. Make sure your mobile device supports Bluetooth
technology.
2. On your mobile device: Turn the Bluetooth feature
off and then on.
3. Delete your Teufel REAL BLUE TWS 2 headphones
from the Bluetooth list on your mobile device.
Connect again.
4. Move your mobile device closer to the headphones
and away from any interference or obstructions.
5. Connect a different mobile device.
6. Clear the headphones pairing list and connect
again. To clear the BT device list, put the
headphones in the charging case and tap the L and
R multipurpose area 5 times.
1. Make sure the headphones are properly placed in
the charging case.
2. Make sure the charging case battery is not
depleted.
3. Make sure there is no dirt or debris covering the
charging conductors within the case or on the
headphones.
4. If your headphones have been exposed to high or
low temperatures, let the headphones return to
room temperature and then try charging again.
If you are still unable to resolve
your issue, contact Teufel customer
service.
• REAL BLUE TWS 2
19
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