Download  Print this page

Sony CLIE PEG-SJ22 Troubleshooting Manual

Personal entertainment organizer.
Hide thumbs

Advertisement

Trouble-
shooting
Q&A
Personal Entertainment Organizer
© 2003 Sony Corporation
Your CLIÉ handheld does not
operate properly
You cannot perform the
®
HotSync
operation
Error message
You cannot enter data properly
How to operate basic applications
(PIM)
You cannot beam data
You forgot your password
You cannot use "Memory
®
Stick
" media
You cannot back up data
You cannot transfer data
The peripheral devices are not
recognized
You cannot play music
(Audio Player)
About Sound Utility/Sound
Converter
You cannot start applications
automatically (Memory Stick Autorun)
You cannot connect to the
Internet
You cannot use e-mails
(CLIE Mail)
4-670-948-11 (1)

Advertisement

Table of Contents

   Related Manuals for Sony CLIE PEG-SJ22

   Summary of Contents for Sony CLIE PEG-SJ22

  • Page 1 Trouble- shooting Q&A Personal Entertainment Organizer © 2003 Sony Corporation 4-670-948-11 (1) Your CLIÉ handheld does not operate properly You cannot perform the ® HotSync operation Error message You cannot enter data properly How to operate basic applications (PIM) You cannot beam data You forgot your password You cannot use “Memory...
  • Page 2 You may be able to solve the following problems by restarting your CLIÉ handheld. For details on how to restart, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ™ handheld” in “Read This First (Operating Instructions).”...
  • Page 3: The Peripheral Devices Are Not Recognized

    If the icon is not displayed, click Start, then select Programs (All Programs in Windows XP), Sony Handheld and HotSync Manager to start HotSync Manager. • Is Local USB from the HotSync Manager shortcut menu selected in the Windows task tray? •...
  • Page 4: You Cannot Connect To The Internet

    If this does not solve your problem yet, restart your computer. You cannot connect to the Internet • Follow the instructions mentioned in “Customizing your Sony CLIÉ™ handheld: Changing the Network preferences” in “Handbook” and verify the settings of Network Preferences.
  • Page 5: Table Of Contents

    Contents of Troubleshooting Symptoms Your CLIÉ handheld does not operate properly You cannot turn on your CLIÉ handheld The screen is not displayed although the LED indicator is on Page 13 You cannot operate your CLIÉ handheld Your CLIÉ handheld turns itself off Your CLIÉ...
  • Page 6 Contents of Troubleshooting (continued) Symptoms You cannot perform the IR HotSync Error message The same error message is displayed repeatedly The fatal error message is displayed and you cannot operate your CLIÉ handheld even by tapping RESET on the screen When an application starts, “Insufficient free memory”...
  • Page 7 Symptoms You cannot beam data Verify the following first The error message for insufficient memory space is displayed when you receive data via beaming You forgot your password You forgot the password and your CLIÉ handheld is locked You forgot the password and your CLIÉ handheld is not locked You cannot use “Memory Stick You cannot copy/move data on “Memory Stick”...
  • Page 8 Contents of Troubleshooting (continued) Symptoms You cannot play music (Audio Player) Playing music There is no sound You cannot turn up the volume level The sound is disrupted for a moment The sound is disrupted when you tap on the screen The sound is disrupted or there is noise You cannot play music while other applications are running The sound is distorted...
  • Page 9 Symptoms “Unsafe Removal of Device” message is suddenly displayed on the screen of your computer Other problems Your CLIÉ handheld does not make any sound while operating You cannot insert “Memory Stick” media into your CLIÉ handheld You cannot use “Memory Stick” media previously used in other devices You cannot operate your CLIÉ...
  • Page 10 Contents of Troubleshooting (continued) Symptoms “Not enough memory on your palm. Please check free space.” message is displayed You cannot connect to the Internet You cannot connect to the Internet “Incomplete setup. Please check your network settings.” message is displayed You cannot connect to the Internet just after restoring data using Memory Stick Backup You cannot use e-mails (CLIE Mail)
  • Page 11 If you cannot solve your problem even with the solutions provided in this manual, follow the procedure below. Sony recommends that you make a note for displayed messages for future reference. Step 1 Refer to the operating instructions or the manual of each application •...
  • Page 12: Before Encountering Problems

    Backup. This is the most useful way to make a backup. “Memory Stick” media (sold separately) is required. For details, refer to “Backing up your Sony CLIÉ™ handheld data: Backing up data to “Memory Stick” media using Memory Stick Backup” in “Handbook.”...
  • Page 13: Your CliÉ Handheld Does Not Operate Properly

    HOLD mode off. (Only models equipped with a HOLD switch.) B Perform a soft reset by pressing the RESET button. For details, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ™ handheld” in “Read This First (Operating Instructions).”...
  • Page 14: You Cannot Operate Your CliÉ Handheld

    CLIÉ handheld will turn itself off. For details, refer to “Protecting your data with a password: Locking your Sony CLIÉ™ handheld with a password (Data protection)” in “Handbook.” Your CLIÉ handheld does not make any sound B Make sure that System Sound in the General Preferences screen from Preferences is not set to Off.
  • Page 15: The Backlight Does Not Turn On When You Adjust The Brightness

    Perform a hard reset if you cannot solve your problems after performing a soft reset. For details, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ™ handheld” in “Read This First (Operating Instructions).” Note on performing a reset...
  • Page 16: You Cannot Use The Jog Dial™ Navigator

    Tap to select the Use JogAssist check box in the Jog Preferences screen from Preferences. For details, refer to “Customizing your Sony CLIÉ™ handheld (Preferences): Setting the JogAssist function” in “Handbook.” B The JogAssist function is not available for some applications.
  • Page 17 RESET button on the reverse side of your CLIÉ handheld. For details, refer to “Basic Operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ™ handheld” in “Read This First (Operating Instructions).”...
  • Page 18: You Cannot Cancel The Hotsync ® Operation Midway

    USB connection. Try again after a while. B If you cannot cancel even by tapping Cancel, perform a soft reset of your CLIÉ handheld. For details, refer to “Basic Operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ™ handheld” in “Read This First (Operating Instructions).”...
  • Page 19: You Cannot Back Up Some Data To Your Computer Via The

    For details on applications that cannot be backed up, refer to the manual(s) of each application. For details, refer to “Backing up your Sony CLIÉ™ handheld data: Backing up data to “Memory Stick” media using Memory Stick Backup” in “Handbook.”...
  • Page 20: Hotsync Manager Does Not Start

    HotSync Manager does not start (The HotSync not displayed in the Windows task tray on the desktop screen of your computer) B Re-install the Palm™ Desktop for CLIÉ software. When you perform the HotSync software of your computer starts B The e-mail software that you do not usually use or the e-mail software that is not installed in your computer is selected in Mail Setup.
  • Page 21: Continued On Next Page

    You cannot perform the HotSync Verifying your computer B Verify that the computer is turned on and the automatic shut off setting in the power saving mode is off. B Verify that the modem and the service line are properly connected. B Click the HotSync icon in the Windows task tray on the desktop screen of your computer and make sure that Modem is selected.
  • Page 22: You Cannot Perform The Ir Hotsync ® Operation

    You cannot perform the IR HotSync ® B The IR HotSync operation cannot be performed for a computer without an IR port. B Verify that the HotSync the desktop screen of your computer and that HotSync Manager is operating. HotSync Manager is operating properly if the menu is displayed after clicking the HotSync B If you use Windows 2000 Professional/Windows XP, click the HotSync icon in the Windows task tray on the desktop screen of your computer...
  • Page 23 If you still cannot perform the HotSync If you still have the HotSync instructions in this manual, refer to the following. Check whether there is an “Unknown device” in the device manager of your computer Right-click My Computer and click Properties from the displayed menu.
  • Page 24 Verify that the USB port of your computer is enabled If you use a Windows 95 pre-installed computer or other old type of computers equipped with a USB port, the USB port may be disabled by default. If other devices such as a USB mouse cannot be used, verify the settings of your computer such as the BIOS.
  • Page 25: Error Message

    B Perform a soft reset by pressing the RESET button. If you cannot solve your problem even by performing a soft reset, perform a hard reset. For details, refer to “Basic operation of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ™ handheld” in “Read This First (Operating Instructions).”...
  • Page 26: The Hotsync ® Operation Does Not Start And The Message Is

    The error message for insufficient memory space is displayed B Delete the old data of Date Book and To Do List. In the case of Date Book, select Purge from the Record menu and set purge to Delete events older than and in the case of To Do List, select Purge from the Record menu and set purge to Delete all To Do items marked completed.
  • Page 27: The Error Message For Insufficient Memory Space Is Displayed

    If the memory space is insufficient, delete any unnecessary data. B Perform a soft reset by pressing the RESET button. For details, refer to “Basic Operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ™ handheld” in “Read This First (Operating Instructions).”...
  • Page 28: You Cannot Enter Data Properly

    Your CLIÉ handheld does not recognize your handwriting characters B You need to use Graffiti your handwriting characters. For details, refer to “Entering data on your Sony CLIÉ™ handheld: Using ® Graffiti writing to enter data” in “Handbook.” B Make sure to enter the Graffiti strokes in the Graffiti writing area.
  • Page 29: How To Operate Basic Applications (pim)

    Your CLIÉ handheld does not recognize your handwriting characters B If you want to learn about Graffiti For details, refer to “Entering data on your Sony CLIÉ™ handheld: Using ® Graffiti writing to enter data” in “Handbook.” ..........
  • Page 30: You Cannot Re-order Memos In The List

    You cannot re-order memos in the list B If you cannot manually arrange the order of the memos in the Memo Pad list screen, tap Preferences from the Options menu. Make sure that Sort by is set to Manual. B The settings of the display order in the Palm™ Desktop for CLIÉ software cannot be synchronized.
  • Page 31: You Cannot Beam Data

    If the memory space is insufficient, delete any unnecessary data. B Perform a soft reset by pressing the RESET button. For details, refer to “Basic Operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ™ handheld” in “Read This First (Operating Instructions).”...
  • Page 32: You Forgot Your Password

    CLIÉ handheld will be restored to its initial state and the data or installed applications will be deleted. For details, refer to “Basic Operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ™ handheld” in “Read This First (Operating Instructions).”...
  • Page 33: You Cannot Use "memory Stick ® " Media

    ..........You cannot use “Memory Stick You cannot copy/move data on “Memory Stick”...
  • Page 34: You Cannot Display Data On "memory Stick" Media

    You cannot display data on “Memory Stick” media B The data installed with Install tool in the Palm™ Desktop for CLIÉ software will be saved in the /PALM/Launcher folder on “Memory Stick” media. If the application in your CLIÉ handheld cannot access this folder although the installation was successful, the data will not be displayed.
  • Page 35: You Cannot Back Up Data

    For details on applications that cannot be backed up, refer to the manual(s) of each application. For details, refer to “Backing up your Sony CLIÉ™ handheld data: Backing up data to “Memory Stick” media using Memory Stick Backup” in “Handbook.”...
  • Page 36: You Cannot Play Music (audio Player)

    ..........You cannot play music (Audio Player) (Only models supplied with Audio Player) Playing music...
  • Page 37: You Cannot Play Music While Other Applications Are Running

    You cannot play music while other applications are running B Select the Enable background play check box in the Preferences screen from Audio Player. B You cannot play music while Kinoma Player is running. The sound is distorted B The bit rate at the time of recording is low. Record at the higher bit rate that is within the specified range.
  • Page 38: The Next Music Cannot Be Searched

    MP3 files cannot be read or played B Check whether the format can be played on your CLIÉ handheld. For details on formats that can be played on your CLIÉ handheld, refer to Audio Player in the “CLIÉ Application Manual” installed in your computer. B You cannot play files encoded in VBR (Variable Bit Rate).
  • Page 39: The Connection Suddenly Gets Disconnected

    Your CLIÉ handheld is connected to the plug adapter (cradle), but SonicStage 1.5 does not recognize your CLIÉ handheld B You need “MagicGate Memory Stick” media. Check whether “Memory Stick” media you use is “MagicGate Memory Stick” media. B Other applications are running on your computer. After a while, connect your CLIÉ...
  • Page 40: The Operation Is Unstable When Your CliÉ Handheld Is

    The operation is unstable when your CLIÉ handheld is connected to your computer B If you connect the plug adapter (cradle) to your computer using a USB hub or USB extension cable, the operations may not work properly. Connect the USB cable directly to the USB port of your computer. “Unsafe Removal of Device”...
  • Page 41: You Cannot Use "memory Stick" Media Previously Used In

    You cannot use “Memory Stick” media previously used in other devices B Copy the necessary data on “Memory Stick” media formatted in other devices to your computer, and then reformat “Memory Stick” media in your CLIÉ handheld. For details, refer to “Using “Memory Stick Stick”...
  • Page 42: You Cannot Start Applications Automatically (memory Stick Autorun)

    You cannot transfer audio data to your CLIÉ handheld 1 Start Memory Stick Gate on your CLIÉ handheld. 2 Search the database that meets all the following terms. • type: PCMr • Creator ID: SdAd • DB name: “AlarmSound???????????????????” (? stands for a single digit.) 3 Delete the database you have searched.
  • Page 43 You cannot start applications of the autorun setting when you insert “Memory Stick” media B The memory space in “Memory Stick” media is insufficient. When the memory space in “Memory Stick” media is extremely small (less than 6 kbite), the Autorun Log screen will not be displayed to avoid the shutdown of the system.
  • Page 44: You Cannot Delete The Applications Or Data After Taking Out

    You cannot delete the applications or data after taking out “Memory Stick” media B If you are operating on key operations or tapping frequently, or using some applications that automatically switch the display, such as games or display viewers, your CLIÉ handheld does not recognize “Memory Stick” media inserted or taken out.
  • Page 45: Your CliÉ Handheld Sometimes Does Not Make The Sound

    Your CLIÉ handheld sometimes does not make the sound when you take out “Memory Stick” media B Memory Stick Autorun will make the sound and delete the data when you take out “Memory Stick” media only in case that the installation of the data and starting applications automatically are successful.
  • Page 46: Not Enough Memory On Your Palm. Please Check Free Space

    B Verify the settings in the Network Preferences screen from Preferences. For details, refer to “Customizing your Sony CLIÉ™ handheld (Preferences): Changing the Network preferences” in “Handbook.” without taking out “Memory Stick” will be displayed when applications of the...
  • Page 47: You Cannot Connect To The Internet Just After Restoring Data

    You cannot connect to the Internet just after restoring data using Memory Stick Backup B Select Service again in the Network Preferences screen from Preferences. (You do not need to change the Network settings.) After selecting the same service, tap Connect to connect to the Internet. .
  • Page 48: The Message For Incorrect Id Or Password Is Displayed

    The message for incorrect ID or password is displayed B Verify the settings, such as your user name or password, following the instructions of CLIE Mail in the “CLIÉ Application Manual” installed in your computer. You cannot synchronize the data of CLIE Mail with that of the e-mail software of your computer, such as Outlook Express ®...
  • Page 49: Other Problems

    Other problems You have received e-mails from Mailer Daemon B Your e-mail has not been received. Verify the e-mail address of the person to whom you are sending. If you still receive e-mails from Mailer Daemon although the e-mail address is correct, the mail server of the receiver may have some system trouble or the receiver may no longer be using that e-mail address.
  • Page 50: Customer Support And Customer Registration

    Customer Support and Customer Registration For customer support information Refer to “Support Information for CLIÉ handheld and Applications.” For online customer registration (only for customers in the U.S.A. and Canada) Refer to “Support Information for CLIÉ handheld and Applications.”...
  • Page 52 For the latest information on support and accessories, check our official Sony CLIÉ website For customers in the U.S.A. and Canada http : //www.sony.com/clie/ For customers in Australia, Hong Kong, Malaysia, Mexico, New Zealand, Singapore, Taiwan and Thailand http : //vaio-online.sony.com/clie/...

This manual is also suitable for:

Peg-sj33 - personal entertainment organizerClie

Comments to this Manuals

Symbols: 0
Latest comments: