Troubleshoot - Plantronics B825 User Manual

Troubleshoot

When I use my headset with a
softphone, the headset call control
and mute buttons don't work.
I can't unmute my headset when I'm
on a softphone call.
The headset sensors are not
working as expected.
• A call is not automatically answered
when I put on my headset
• Mute/unmute is not working when I
take on/off my headset during a cal
• During a call, mute unexpectedly
turns on.
During a call, nobody can hear me.
During a call, I can't hear anybody.
During a call, I get interference and
drops in sound.
Music is not coming through my
headset.
On my Mac, if I'm listening to
streaming audio and take off the
headset, iTunes starts playing when
I put the headset back on.
When I play music and a call comes
in, the music is too loud or doesn't
pause.
Check the following:
• Make sure the softphone you are using is supported by viewing
software compatibility guide.
• If required to enable headset control (answer/end and mute)
functionality, ensure you have Plantronics Hub for Windows/Mac
(v. 3.6 or later) installed. See Load
Ensure that you have Plantronics Hub for Windows/Mac v. 3.6 or
later installed.
If your headset sensors are not working as expected, you may
need to reset the sensors. See Reset sensors.
Configure the headset as the recording/output default device.
For Windows, go to Start menu > Control Panel > Sound >
Recording tab. Select Plantronics
as Default Device" and click OK.
For Mac, go to Apple menu > System Preferences > Sound >
Output tab and select Plantronics
Configure the headset as the playback/input default device.
For Windows, go to Start menu > Control Panel > Sound >
Playback tab. Select Plantronics
as Default Device" and click OK.
For Mac, go to Apple menu > System Preferences > Sound > Input
tab and select Plantronics BT600.
Your headset is configured for optimal performance during
conference calls. Stereo telephony is on by default. To increase
Bluetooth density, change the setting from stereo telephony to
mono telephony by holding the Mute button for four seconds while
not on a call, until you hear "Wideband stereo off." You can also
change the setting in Plantronics Hub for Windows/Mac by going
to Settings > Wireless > Extended Range Mode.
To configure your USB adapter to play music, see
adapter.
This is a known issue. Turn off play/pause setting in the sensors
tab of Plantronics Hub for Windows/Mac.
To configure your USB adapter to play music, see
adapter.
our
software.
BT600, right-click, select "Select
BT600.
BT600, right-click, select "Select
Configure USB
Configure USB
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