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• Turn off any high speed settings in your product software.
• If you print on both sides of a sheet of paper, smudges may appear on the reverse side of heavily
saturated or dark images. If one side of a sheet will contain a lighter image or text, print that side first.
Make sure the ink has dried before reloading the paper to print on the other side. Adjust the density
and/or ink drying time settings.
• If printed copies are smeared, lower the copy density setting on the product control panel.
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• Align the print head.
• Adjust the print quality in the product software.
• Clean the paper path.
• Do not press too hard on the original or the document cover when you are scanning originals on the
scanner glass.
• Clean the scanner glass.
Note: Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that
extends beyond the base of the product in all directions.
Parent topic:
Solving Print Quality Problems
Related concepts
Print Head Maintenance
Related references
Paper Specifications
Related tasks
Cleaning the Paper Guide
Aligning the Print Head Using the Product Control Panel
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Selecting Additional Layout and Print Options - Windows
Selecting Printing Preferences - Mac
Selecting Double-sided Printing Settings - Windows
Selecting Double-sided Printing Settings - Mac
Cleaning the Translucent Film
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