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Chapter 4. Related service information
This chapter presents the following information:
• "Windows recovery apps" on page 31
• "Lenovo factory recovery USB key" on page 32
• "Using passwords" on page 33
• "Symptom-to-FRU index" on page 33
Windows recovery apps
The Windows recovery apps enable you to reset your computer or use advanced startup options.
It is recommended that you create a recovery USB drive as early as possible. Store the recovery USB drive
as a backup or replacement for the Windows recovery apps.
For more information, see "Creating and using a recovery USB drive" on page 31.
Resetting your computer
If your computer does not perform well, you might consider resetting your computer. In the resetting
process, you can choose to keep your files or remove them, and then reinstall the Windows operating
system.
To refresh your computer, do the following:
Note: The graphical user interface (GUI) items of the operating system might change without notice.
1. Open the Start menu
2. In the Reset this PC section, tap Get started.
3. Follow the instructions on the screen to refresh your computer.
Recovering your operating system if Windows 10 fails to start
The Windows recovery apps on your computer are capable of operating independently from the Windows 10
operating system. This enables you to recover or repair the operating system even if the Windows 10
operating system fails to start.
After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then
you can choose repair and recovery options by following the instructions on the screen.
Note: Ensure that your computer is connected to ac power during the recovery process.
Creating and using a recovery USB drive
You can create a recovery USB drive as a backup for the Windows recovery apps. With the recovery USB
drive, you can troubleshoot and fix the problems even if the preinstalled Windows recovery apps are
damaged.
Creating a recovery USB drive
The USB drive that you use to create the recovery USB drive must be at least 16 GB of storage. The actual
USB capacity that is required depends on the size of the recovery image.
© Copyright Lenovo 2018
. Tap Settings ➙ Update & Security ➙ Recovery.
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