Troubleshooting - Sony BRAVIA XR-55A95L Setup Manual

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3
Anchor
the
TV
to the wall
by using
bolts,
wall
anchor and chain
(or
rope).
Wall
-mount holes
-
- ~,----
·,
M6 eye bolts
(notsupplied)
Wall-anchor
(
not
supplied)
Please refer
to
below
illustration for
M6
ey
e
bolt
length.
9-12
(mm
)
~ M 6 e y e b
olt
C T
V's
rear
cover
Note
Your
TV is
shipped
with
screws
attached
to
the
rea
r
of the
TV
depending on
the
TV
model.
(They are fastened
in
the
screw holes
for wall
mounting.)
Be sure to
remove
the
upper
two
screws
prior to anchoring
the
TV to a
wall.
Securing the TV
to
the
Stand without
securing
the TV and
the
Stand to
the
wall provides
minimum
protection
against
the
TV
toppling
over.
For
further
protection,
be
sure to
follow
the
three
measures
recommended.
The
BRAVIA"
4K
TV
Experience
Thank
you for
choosing
Sony'
Your new
BRAVIA®TVope
ns
the
door to
the
"4KTV
E
x
perience·.
This document
will
help you
get
the
mostoutofyourTV. Please
take
a
moment
to
register
your
TV
at:
U.S.A.:
https:/
/productregist
ration.so
ny.com
Canada:
https://www.sony.ca/registration
This
TV displays
all
v
id
eo
input
signals in a
resolution
of
3840
dots
x
2160 lines.
Note
For
supported
PC
formats,
refer
to the
online
Help
Guide.
Guidelines
for IR
Remote
Control
Point
yourremote
control
directly
at
the
IR
se
nsor
located
on
your
TV.
Make
sure that no
objects are
blocking
the
path
between
the remote
control
and
the
IR
sensor
on
your
TV.
I
I
'
,
..
,
---
Fluorescent lamps can
interfere
wi
th your
remote
control;
t
ry
turning
o
ff the
fluorescent
lamps.
• If
you are having problems
with
the remote
control,
reinsert
or
replace
your
batteries
and
make sure
that
they are correctly
inserted.
Installing
the TV to the
Wall
Using
the
optional
Wall-Mount
Bracket
(SU-Wl855
only)* (not
supplied)
To Customers:
For
prod
uct
protection and
sa fety
reasons,
Sony
strong
ly
recommends
that
install
ation
of
your
TV
be performed by
Sony
dealers
or licensed
contractors.
Do
not
attempt to install
it
yourse lf.
To Sony Dealers
and Contractors:
Provide
full
attention
to
safety
during
the
installation,
periodic maintenance and
exam
ination
of this
product.
Wall-Mount Bracket Installation
Information
For
instructions
on
Wall
-Mount
Bracket
installation,
see the
Installation Information
(Wall-Mount
Bracket
)
on the Sony Customer
Support website
for
your TV
model at the
following
address.
https://www.sony.com/
am/support
Follow
the
instruction
guide
provided
with
the
Wall
-Mount Bracketforyour
model. Sufficient
ex
pertise
is
required in
insta lling this
TV,
especially
to
determine
the streng
th
of
the
wall
for
withstanding the
TV's
we
ight.
Sony
is not liable
for
any
damage
or
injury
caused
by
mishandling
or
imprope
r
installation.
Be sure to
store
the
unused screws and
Table-
Top
Stand
in a
safe
place
until
you
are ready to
attach
the
Table-Top
Stand.
Keep the
screws
away
from
small children.
Note
Read
the
supplied
safety
documentation
for
additional safety
information.
*
Only for limited
region/
country/model.
Using
the
optional Wall
-Mount Bracket
(except
SU-Wl855)
(not
supplied)
This
TV's
inst
ruction
manual
only
provides
the
steps
to
pre
pa
re
the
TV
for
Wa
ll-Mount
insta
llation
before
it
is
installed
on
the wa
ll.
Your TV
ca
n
be mounted
toa
wall
using
a
suitable
Wall -Mount Bracket (not
supplied).
If
the
Table-Top
Stand
is
attached
to
the
TV,
the TV
may require
detaching
the
Table-Top
Stand; see
"Detaching
the
Table-Top
Stand from the TV".
Prepare the
TV for
the
Wa
ll
-Mount Bracket
before making cable connections.
For product protection
and safety
reasons,
Sony
strongly
recommends that
installation
of your
TV
on
the
wall
be
performed by
qualified
professionals.
Do not attempt to
install
it
yourself.
Follow
the
instruct
ion
guide
provided
with
the
Wall-Mount
Bracket for your
model.
Sufficient
expertise is required
in
instal
ling
this
TV,
especially to
d
etermine
the
strength
of the
wall
for
withstanding the TV's
weight.
The
sc rews
for
installing the
Wa
ll-Mount
Bracket to the TV
are not
supplied.
Refer
to
the following table
for wall-mount
hole
pattern.
Model
Name
XR-77A95L
XR-65A95L
XR-55A95L
Wall-mount hole
pattern
300x300
mm
300x300mm
300x300mm
Be
sure
to store the
unused
screws
and Table-
Top Stand
in
a
safe
place
until
you
are ready to
attach
the
Table-Top Stand.
Keep t he
screw
s
away
from
small
childre
n.
Note
Read
t
he supplied safety documentation for
additional
safety
information.
For
more detailed
information,
visit
Sony
Customer
Support
website.•
*
Only
for limited region/country/model.
Remove the stand
covers
and terminal
covers.
""
2
Re move the screws
from
the
rear
of the TV.
""
3
Attach
the
Wall-Mount Bracket
(not supplied
)
using
t
he screws
(not supplied
).
Wall-Mount
Bracket
(not supplied
)
-
- ~
-
-
-
-
_
-::-:
_
: - _-
]
L
.:1.:~~n
·~
·~-
.
~ ILJl.;l...---
·
~
~l
Note
Screw
(not
supplied
)
If
using an
electric
screwdriver,
set
the torque
at
approximately
1.5
N-m
{15
kgf-cm
).
Detaching
the Table-Top
Stand from
the
TV
To
detach
the
Table-Top
Stand from
the
TV,
remove
the screws
¼
.
Note
Be
careful when
lifting
the
TV
as the Table-Top
Stand is
detached,
the Table-Top Stand may
topple over
and
cause personal
injury.
Take
care when removing
the Table-Top
Stand
from the
TV
to
prevent
it
from
falling over
and
damaging
the surface that
the TV
is
sitting
on.
Do
not re move the Table-Top
Stand
for
any
reason
othe
r than
to
install
corresponding
accessories on
the
TV.
Be
sure
the
TV
is
vertical before turning
on.
To
avoid
uneven picture uniformity do not power
on
t
he
TV with the
panel
facing down.
When
attaching
t he
Table-Top
Stand
again,
be
sure
to
fasten
t
he screws (previously
removed
)
to
t
he
original
holes on the
rear
of
the
TV.
Using
the
Camera
and
Microphone
Unit
(supplied)
A
software update may be req uired to
use t
he
Camera
and Microphone
Unit.
For the
latest
information about
software
updates
for
you
r
TV,
visit:
https://www.sony.com/ am/
support
Troubleshooting
General troubleshooting for
issues
like
:
black
screen,
no
sound,
frozen
picture,
TV
does
not
respond,
or network is
lost,
do the
following
steps.
1
Restart your TV by pressing the
power button
on the remote
control for
about
five seconds.
The TV
will
restart. If
the TV does not
recover,
try unplugging
the
AC
powe
r
cord
then
press
the
power
button
on
the
TV
and
release
it.
Wait
for two
minutes,
and plug in
the
AC
power cord.
Or,
press
the power button on the TV for
about40 seconds
unt
il
the
TV
turns
off.
2
Refer to
the
Help
menu shown
below.
3
Connect
your TV to the Internet
and
perform
a software update. Sony recommends you to
keep
your
TV software
updated.
Software
updates
provide
new
featu
res and
performance
improvements.
4
Visit Sony support website
(information
provided
at the end of each
language).
5
Perform the factory data reset.
When you plug
in the
TV,
the
TV may not
be able
to turn
on for a while even
if you
press the
power button
on
the
remote
control or
the
TV.
It
takes time
to
initialize
the
system. Wait for
about one
minute,
then operate it
again.
How
to reset
the
TV to
factory
settings
WARNING:
The reset
will
clear all of your
customized
settings
including
the
parental
lock
setting.
You can reset the
TV to
factory settings by
selecting [Factory data
reset).
How
to
select
[Factory
data
reset]. refer
to
the online
Help
Guide.
To force
factory
data
reset,
unplug
t
he
AC
power cord.
Press and hold
C)
button
on
the
TV,
then plug
in the
AC
power
cord.
For
security
purposes,
be sure to remove
all
pe
rsonal
and
accou
nt
information before
discard
ing,
se lling or
passing
your
TV to
someone
else
by:
unlinking/
unreg
iste
ring,
signing
out of and deactivating
all
network
services as well as
factory
reset
the
TV.

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