Panasonic BL-VT164WBR Operating Instructions Manual page 173

Symptom
Cannot access the camera
from a cellular phone.
Cannot access the camera
from a mobile terminal.
A cookie error was displayed
when performing user
registration for
"Viewnetcam.com".
User registration for the
"Viewnetcam.com" service
fails.
No image is displayed.
Cause/solution
•
Is the URL correct? Or is "/mobile" missing at the end
of the URL?
Check if the URL is entered correctly. When
accessing the camera from a cellular phone, it is
necessary to enter "/mobile" at the end of the URL
that is used for the camera access from a PC.
•
Is the SSL encryption method different from that of
the camera?
Select "HTTP" (Do not select "HTTPS") for
"HTTPS" - "Connection" on the "Network" page - the
[Network] tab, and access the camera again.
•
Did you access "http://" while using the HTTPS
function?
To use the HTTPS function, access "https://". It is
also necessary to enter the port number.
•
Is the URL correct? Or is "/cam" missing at the end
of the URL?
Check if the URL is entered correctly. When
accessing the camera from a mobile terminal, it is
necessary to enter "/cam" at the end of the URL that
is used for the camera access from a PC.
•
Is the SSL encryption method different from that of
the camera?
Select "HTTP" (Do not select "HTTPS") for
"HTTPS" - "Connection" on the "Network" page - the
[Network] tab, and access the camera again.
•
Did you access "http://" while using the HTTPS
function?
To use the HTTPS function, access "https://". It is
also necessary to enter the port number.
•
Is the web browser configured to allow cookies?
Configure the web browser to allow cookies. In
Internet Explorer, from [Tools] select [Internet
Options] and configure the cookies setting in the
[Privacy] tab.
•
Is the registered E-mail address correct?
When an E-mail with the "Viewnetcam.com" website
link is not received, the registered E-mail address
may be incorrect. Visit the "Viewnetcam.com"
website (P/E/U model:
http://www.viewnetcam.com/, BR model:
http://www.panasonic.com.br/netcam) to register
the correct E-mail address.
•
Is the viewer software installed on the PC?
Install the viewer software on a PC.
22 Troubleshooting
Reference pages
19
104
119
22
104
119
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Operating Instructions 173