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Additional Support
If the suggestions in the above section have not solved your prob-
lem, please contact our customer service hotline. However, before
you contact your Technology Center, please have the following
information available:
However, before you contact your Technology Center, please have
the following information available:
•
How is your computer configured?
•
What additional peripherals do you use?
•
What messages, if any, appear on your screen?
•
What software were you using when the error occurred?
•
What steps have you already undertaken to solve the
problem?
•
Have you upgraded or removed drivers or hardware?
•
Can you manually repeat the problem?
•
If you have been given a customer number previously,
please give this number to the technician.
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