Juniper AP61 Deployment Manual
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Juniper AP61 Deployment Manual

Juniper AP61 Deployment Manual

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Juniper AP61 Access Point Deployment
Guide
Published
2023-09-29

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  • Page 1 Juniper AP61 Access Point Deployment Guide Published 2023-09-29...
  • Page 2 The Juniper Networks product that is the subject of this technical documentation consists of (or is intended for use with) Juniper Networks software. Use of such software is subject to the terms and conditions of the End User License Agreement ("EULA") posted at https:/ /support.juniper.net/support/eula/.

  • Page 3: Table Of Contents

    Mount the AP61 on a Wall (Articulating Mount) | 23 Mount the AP61 on a Pole (Articulating Mount) | 25 Connect an AP61 to the Network and Power It On | 28 Rename a Juniper Access Point in the Mist Portal | 29...
  • Page 4 Upgrade the Firmware on a Juniper Access Point | 31 Check for AP Firmware Updates | 32 Upgrade the Firmware on an AP Manually | 32 Reset an Access Point to the Factory-Default Configuration | 33 Troubleshoot Troubleshoot a Juniper Access Point | 36...

  • Page 5: About This Guide

    About This Guide Use this guide to install, manage, and troubleshoot the Juniper® AP61 High-Performance Access Point. After completing the installation procedures covered in this guide, refer to the Juniper Mist™ Wi-Fi Assurance documentation for information about further configuration.

  • Page 6: Overview

    C HAPTER Overview AP61 Access Point Overview | 2 AP61 Components | 4...

  • Page 7: Ap61 Access Point Overview

    The AP61 leverages the Mist AI to provide highly accurate Bluetooth LE location services using virtual beacons. Virtual beacons eliminate the need for physical beacons, resulting in time and cost savings. The AP61 provides maximum data rates of 1733 Mbps in the 5-GHz band and 800 Mbps in the 2.4-GHz band.
  • Page 8 Outside of the United States AP61E-US External United States only AP61E-WW External Outside of the United States NOTE: Juniper products are manufactured in accordance with electrical and environmental regulations specific to certain regions and countries. Customers are responsible for ensuring that...

  • Page 9: Ap61 Components

    SKUs are used only in the specified authorized area. Failure to do so may void the warranty of Juniper products. Benefits of AP61 Access Points • Simple and quick deployment—You can deploy the AP with minimal manual intervention. The AP automatically connects to the Mist cloud after powering on, downloads its configuration, and connects to the appropriate network.
  • Page 10 10/100/1000BASE-T RJ-45 port that supports an 802.3at PoE-powered device Antenna connectors (available only in AP61E models) Four N-type connectors The AP61 also has a grounding point on the rear. Figure 4 on page 6 shows the location of the grounding point on the AP61.
  • Page 11 Figure 4: Rear Panel of AP61...

  • Page 12: Requirements And Specifications

    C HAPTER Requirements and Specifications AP61 Specifications | 8 AP61 Power Requirements | 10...

  • Page 13: Ap61 Specifications

    Table 3: Specifications for AP61 Parameter Description Physical Specifications Dimensions AP61—12.2 in. (310 mm) x 12.2 in. (310 mm) x 4.3 in. (107 mm) AP61E—12.2 in. (310 mm) x 13.5 in. (343 mm) x 4.3 in. (107 mm) Weight • AP61—9.85 lb (4.47 kg) •...
  • Page 14 (Continued) Table 3: Specifications for AP61 Parameter Description External antennas (AP61E) The AP does not support an external antenna if the antenna gain exceeds the values listed here: • Omnidirectional antennas • 2.4-GHz antenna—4-dBi peak gain • 5-GHz antenna—6-dBi peak gain •...

  • Page 15: Ap61 Power Requirements

    AP61 Power Requirements AP61 requires 802.3at (PoE+) power. To provide full wireless functionality, the AP61 requests 19.5 W. You can use any of the following options to power on the AP: • Power over Ethernet Plus (PoE+) from an Ethernet switch We recommend that you use an Ethernet cable with a maximum length of 100 m to connect the access point (AP) to the switch port.

  • Page 16: Installation And Configuration

    Claim a Juniper Access Point | 12 Mount the AP61 Access Point | 16 Connect an AP61 to the Network and Power It On | 28 Rename a Juniper Access Point in the Mist Portal | 29 Assign an Access Point to a Site | 30...

  • Page 17: Claim A Juniper Access Point

    Claim an AP Using the Mist AI Mobile App | 14 You need to claim an access point (AP) to be able to manage the AP from the Juniper Mist cloud. You'll need a claim code or an activation code to claim an AP. You can claim an AP by using one of the following methods: •...

  • Page 18: Claim An Ap Using A Web Browser

    • To claim multiple APs, you'll need to use an activation code. When you purchase multiple APs, we provide you with an activation code along with your PO information. Claim an AP Using a Web Browser You can onboard a single AP or multiple APs using a Web browser. If you're onboarding a single AP, use the claim code or QR code located on the rear of the AP.

  • Page 19: Claim An Ap Using The Mist Ai Mobile App

    4. (Optional) Select the site to which you want to assign the AP. You can choose to assign the AP to a primary site (default) or any other site. If you want to assign the AP to a site later, clear the Assigned claimed APs to site check box. 5.
  • Page 20 The app automatically claims the AP and adds it to your site. You'll see the new AP listed under the Access Points tab. 8. Tap the AP to view its details. You can perform various tasks from the AP details screen such as renaming the AP, setting it on a floor plan, releasing an AP, or even adding a photo.

  • Page 21: Mount The Ap61 Access Point

    Mount the AP61 on a Wall (Articulating Mount) | 23 Mount the AP61 on a Pole (Articulating Mount) | 25 You can mount the AP61 either on a wall or on a pole using two methods—flush mount or articulating mount.

  • Page 22: Mounting Brackets For Ap61

    Mounting Brackets and Accessories for Flush Mount | 17 Mounting Brackets and Accessories for Articulating Mount | 18 We ship the AP61 with the articulating and flush mount brackets. You can order the flush mount brackets separately. Table 4 on page 17 lists the part numbers for the mounting brackets.
  • Page 23 Figure 5: APOUTBR-FM Flush Mount Bracket 1—Screw holes to use for mounting an AP61 on a wall 2—Holes to use for attaching hose clamps 3—Screw holes to use for attaching the bracket to an AP61 Mounting Brackets and Accessories for Articulating Mount The mounting accessories for articulating mount include the following: •...

  • Page 24: Connect The Grounding Cable

    • One metal plate assembly with RT2 mount Connect the Grounding Cable We recommend that you ground the AP before mounting it on a wall or pole. The AP61 has a single- hole protective grounding terminal on the rear. Use this grounding terminal to ground the AP.

  • Page 25: Mount The Ap61 On A Wall (Flush Mount)

    AP. Use the bracket screw holes marked with callout #3 in Figure 5 on page Figure 6: Attach the APOUTBR-FM Flush Mount Bracket to an AP61 1—Washer 2—Spring washer 4. Position the AP such that the two screws that you inserted into the wall in Step 1 fit into the holes in...

  • Page 26: Mount The Ap61 On A Pole (Flush Mount)

    Figure 7: Mount an AP61 on a Wall (Flush Mount) 5. Insert the other two screws through the bracket into the holes in the wall and then tighten all the four screws. Figure 8: Secure the AP61 to a Wall...
  • Page 27 2. Attach the APOUTBR-FM flush mount bracket with the hose clamps to the AP by using the four screws, washers, and spring washers provided along with the AP. Figure 10: Attach the APOUTBR-FM Flush Mount Bracket to an AP61 1—Washer...

  • Page 28: Mount The Ap61 On A Wall (Articulating Mount)

    Figure 11: Mount an AP61 on a Pole (Flush Mount) Mount the AP61 on a Wall (Articulating Mount) To mount the AP61 on a wall using the articulating mount bracket: 1. Attach the metal plate assembly to the AP by using the four M6x16 screws, washers, and spring...
  • Page 29 2. Attach the articulating mount bracket to the metal plate assembly by using the four M6x10 screws, washers, and spring washers. Figure 13: Attach the Articulating Bracket to the Metal Plate Assembly on an AP61 3. Install the T-form bracket on the wall by using wood or gyprock screws.

  • Page 30: Mount The Ap61 On A Pole (Articulating Mount)

    Mount the AP61 on a Pole (Articulating Mount) You can mount the AP61 on a pole, which has a diameter greater than 1.5 in. (35 mm) and less than 3 in. (80 mm). To mount the AP61 on a pole using the articulating mount bracket:...
  • Page 31 2. Attach the articulating bracket to the metal plate by using the four M6x10 screws, washers, and spring washers. Figure 17: Attach the Articulating Bracket to the Metal Plate on an AP61 3. Install the T-form bracket on the pole by using the provided screw bolts and nuts.
  • Page 32 Figure 18: Install the T-Form Bracket on the Pole 4. Attach the articulating bracket to the T-form bracket by using M8x80 screws. Figure 19: Mount the AP61 on a Pole (Articulating Mount)

  • Page 33: Connect An Ap61 To The Network And Power It On

    • The Mist cloud then provisions the AP by pushing the required configuration after the AP is assigned to a site. To ensure that your AP has access to the Juniper Mist cloud, ensure that the required ports on your Internet firewall are open. See Firewall Configuration.

  • Page 34: Rename A Juniper Access Point In The Mist Portal

    Rename a Juniper Access Point in the Mist Portal You can rename the APs on your network to easily identify the APs. Use the Juniper Mist portal to automate the naming of APs by using variable fields in the name format. You can optionally include the site name, MAC address of the AP, and an incremental counter value in the name.

  • Page 35: Assign An Access Point To A Site

    You can use variable options to automatically name APs. If you include the counter ([ctr] ) option, multiple APs are assigned names sequentially. You can also enter the starting value for the counter. The default counter value is 1. For example, consider that you need to rename three APs and you enter the name format as primary-ap{ctr} and a counter value as 2.

  • Page 36: Release An Access Point From An Organization

    3. Select one or more APs that you want to release, and then select More > Release. Mist releases the APs, and you can now use those APs in other organizations. Upgrade the Firmware on a Juniper Access Point IN THIS SECTION...

  • Page 37: Check For Ap Firmware Updates

    Check for AP Firmware Updates You can check for current firmware versions supported on AP models, features supported in a firmware version, and resolved issues. To view details about AP firmware: 1. Log in to the Mist portal using your credentials. 2.

  • Page 38: Reset An Access Point To The Factory-Default Configuration

    You can reset your access point (AP) to the factory-default configuration using the Reset button. You might need to do this when: • The current configuration on your AP fails and the AP cannot connect to the Juniper Mist cloud. • The AP is unresponsive.
  • Page 39 5. When the AP completes booting, the LED starts blinking green and yellow. This LED behavior indicates that the AP is trying to connect to the Juniper Mist cloud. The AP resets to the factory-default configuration. Here is a sample video that shows how to reset an...

  • Page 40: Troubleshoot

    C HAPTER Troubleshoot Troubleshoot a Juniper Access Point | 36 Contact Customer Support | 61...

  • Page 41: Troubleshoot A Juniper Access Point

    If you are still unable to resolve the issue, raise a support ticket. See Create a Support Ticket instructions on how to raise a support ticket. Status LED Blink Patterns A Juniper Access Point (AP) has one multicolor status LED that indicates various states as described in No Link Title.
  • Page 42 The AP is starting to boot. Blinking green-off-yellow-off for 12 The AP is booting. seconds Blinking green and yellow for 30– The AP is connecting to the Juniper 40 seconds Mist cloud. White steadily on The AP is connected to the cloud.
  • Page 43 (Continued) Table 5: LED Blink Patterns for AP States LED Color Blink Patterns AP Status Green gradually fades to off The AP is receiving insufficient power. You can also use the Status LED for troubleshooting your AP. The following tables list the LED behavior corresponding to different types of errors.
  • Page 44 (Continued) Table 6: LED Blink Patterns for Network Connectivity Errors LEDs Blink Pattern Error Description 6 yellow No DNS Neither the static configuration nor the DHCP lease has a DNS server. 7 yellow No DNS response The AP did not receive a response to the DNS lookup.
  • Page 45 DHCP lease has a default gateway. 1 yellow, pause, 5 yellow Cloud cert invalid The cloud provided an invalid certificate during authentication. 1 yellow, pause, 6 yellow Mutual auth failed Mutual authentication between the AP and the Juniper Mist cloud failed.
  • Page 46 LEDs Blink Pattern Error Description 1 yellow, pause, 7 yellow Config fetch failed The Juniper Mist cloud is unable to push the configuration to the AP. 1 yellow, pause, 8 yellow Invalid configuration The Juniper Mist cloud provided an invalid configuration.
  • Page 47 Table 8: LED Blink Patterns for Layer 2 Tunneling Protocol (L2TP) Management Errors LEDs Blink Pattern Error Description 2 yellow, pause, 1 yellow L2TP mgmt tunnel peer The start control unreachable connection request (SCCRQ) failed and the L2TP management server is unreachable.
  • Page 48 (Continued) Table 8: LED Blink Patterns for Layer 2 Tunneling Protocol (L2TP) Management Errors LEDs Blink Pattern Error Description 2 yellow, pause, 6 yellow L2TP mgmt session config The L2TP management rejected server sent a CDN in response to ICRQ. 2 yellow, pause, 7 yellow L2TP mgmt session The L2TP management...
  • Page 49 (Continued) Table 9: LED Blink Patterns for L2TP Connectivity Errors LEDs Blink Pattern Error Description 3 yellow, pause, 4 yellow L2TP default gateway The default gateway does unreachable not send an ARP response. 3 yellow, pause, 5 yellow L2TP mgmt DNS missing The DHCP offer message does not contain any DNS servers.
  • Page 50 (Continued) Table 10: LED Blink Patterns for Boot Configuration Errors LEDs Blink Pattern Error Description 4 yellow, pause, 3 yellow Boot config failed The boot configuration failed and the AP has lost connection to the cloud. Table 11: LED Blink Patterns for Firmware and Other Errors LEDs Blink Pattern Error...
  • Page 51 Table 12: LED Blink Patterns for Proxy Server Errors LEDs Blink Pattern Error Description 6 yellow, pause, 1 yellow Proxy config invalid The proxy configuration is invalid. 6 yellow, pause, 2 yellow Empty DNS response to The AP received an proxy host lookup empty DNS response with no A (address)

  • Page 52: Troubleshoot Ap Claiming Issues

    AP from the previous organization before claiming it in the current one. If none of the organizations have claimed the AP, contact Juniper support and submit a request to release the AP. Provide the following information in the request form:...

  • Page 53: Troubleshoot Access Point Disconnection Issues

    • The MAC address of the AP • Details of the purchase order for the AP The support team will release the AP after verifying the details. Troubleshoot Access Point Disconnection Issues Table 13 on page 48 lists the LED behavior when issues cause an access point (AP) to disconnect from the network.
  • Page 54 Steps to Troubleshoot Blinking green and yellow The AP is trying to 1. Verify that the for more than 30 seconds connect to the Juniper relevant ports are Mist™ cloud but is unable open on the firewall. to connect. Firewall Configuration.
  • Page 55 (Continued) Table 13: Troubleshoot AP Disconnection Issues LED Color Blink Pattern Issue Steps to Troubleshoot "uptime": 707675.367648 3. Check the firewall logs to see whether any policy is blocking the https:/ /ep- terminator.mistsys.net /about URL. Blinking yellow two times The switch or AP is 1.
  • Page 56 (Continued) Table 13: Troubleshoot AP Disconnection Issues LED Color Blink Pattern Issue Steps to Troubleshoot Blinking yellow three The AP is unable to The AP can obtain an IP times obtain an IP address. address either through DHCP or through a static configuration.
  • Page 57 Juniper support team Troubleshooting steps for static configuration: If the AP was connected to the Juniper Mist cloud earlier, check the static configuration on the Juniper Mist portal. If the static configuration is incorrect, then the AP will not be able to connect to the Juniper Mist cloud.
  • Page 58 (Continued) Table 13: Troubleshoot AP Disconnection Issues LED Color Blink Pattern Issue Steps to Troubleshoot 3. Reset the AP to the factory-default configuration. See "Reset an Access Point to the Factory-Default Configuration" on page 4. Power on the AP.
  • Page 59 (Continued) Table 13: Troubleshoot AP Disconnection Issues LED Color Blink Pattern Issue Steps to Troubleshoot Blinking yellow four times No default gateway IP 1. Check the DHCP pool address found in the configuration to see DHCP lease or static whether the default configuration.
  • Page 60 If the default gateway field does not display an IP address, contact your DHCP server team to fix the configuration on the DHCP server. • If the default gateway field displays an IP address, contact Juniper Mist support to troubleshoot the issue.
  • Page 61 (Continued) Table 13: Troubleshoot AP Disconnection Issues LED Color Blink Pattern Issue Steps to Troubleshoot Blinking yellow five times The default gateway IP 1. Verify that the default address is configured but gateway IP address is the AP is unable to set correctly in all the connect to the default configurations on the...
  • Page 62 /all command to get the default gateway information. If the ping fails, contact your network administrator to check for issues on the wired side. If the ping succeeds but the AP still fails to connect, contact Juniper Mist support.
  • Page 63 (Continued) Table 13: Troubleshoot AP Disconnection Issues LED Color Blink Pattern Issue Steps to Troubleshoot Blinking yellow six times No DNS IP address found 1. Check the DHCP pool in the DHCP lease or configuration to see static configuration. whether the DNS server is configured.
  • Page 64 If the dns server field does not display an IP address, contact your DNS server team to fix the configuration on the DNS server. • If the dns server field displays an IP address, contact Juniper Mist support to troubleshoot the issue.
  • Page 65 The AP receives the DNS network, and try to server through DHCP but resolve the URL it cannot reach or ping terminator.mistsys.net the Juniper Mist™ cloud. to an IP address by When the AP gets an IP nslookup executing the address from the DHCP...

  • Page 66: Contact Customer Support

    Contact Customer Support If your access point (AP) is not working correctly, you can create a support ticket on the Juniper Mist portal. The Juniper Mist Support team will contact you to help resolve your problem. If needed, you can request a Return Material Authorization (RMA).
  • Page 67 To create a support ticket: 1. Click the ? (question mark) icon in the top-right corner of the Juniper Mist portal. 2. Select Support Tickets from the drop-down menu. 3. Click Create a Ticket in the top-right corner of the Support Tickets page.
  • Page 68 • The system logs from the device NOTE: To share device logs: a. Navigate to the Access Points page in the Juniper Mist portal. Click the impacted device. b. Select Utilities > Send AP Log to Mist in the top right corner of the device page.
  • Page 69 It takes at least 30 seconds to 1 minute to send the logs. Do not reboot your device in that interval. 7. (Optional) You can provide any additional information that may help to resolve the issue, such as: • Is the device visible on the connected switch? •...

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