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INSTRUCTION MANUAL
ACB-2110
ACB-2107
MD-702
MD-1002
ACENDO BOOK
10" & 7" SCHEDULING TOUCH PANELS

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Table of Contents
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Summary of Contents for Harman AMX MD-702

  • Page 1 INSTRUCTION MANUAL ACB-2110 ACB-2107 MD-702 MD-1002 ACENDO BOOK 10" & 7" SCHEDULING TOUCH PANELS...
  • Page 2 IMPORTANT SAFETY INSTRUCTIONS READ these instructions. KEEP these instructions. HEED all warnings. FOLLOW all instructions. DO NOT use this apparatus near water. CLEAN ONLY with dry cloth. DO NOT block any ventilation openings. Install in accordance with the manufacturer's instructions. DO NOT install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
  • Page 3 ESD WARNING To avoid ESD (Electrostatic Discharge) damage to sensitive components, make sure you are properly grounded before touching any internal materials. When working with any equipment manufactured with electronic devices, proper ESD grounding procedures must be followed to make sure people, products, and tools are as free of static charges as possible. Grounding straps, conductive smocks, and conductive work mats are specifically designed for this purpose.
  • Page 4: Table Of Contents

    Table of Contents Table of Contents Acendo Book Scheduling Panels ..............9 Overview..........................9 ACB-2110 ..........................9 ACB-2107 ........................... 11 Supported Scheduling Systems ......................12 Configuring Acendo Book Touch Panels ................12 Initial Panel Configuration (Scheduling Panel Setup Wizard) .............. 12 Accessing the SETTINGS Window ......................
  • Page 5 Table of Contents RMS…………………………………………………………………………………………………………………………….27 Setup Wizard: Step 4 - LOCALIZATION ................28 Setup Wizard: Step 5 - GROUP ................... 29 Creating a Scheduling Group ....................... 30 Configuring the Master Panel .......................... 30 Configuring Member Panels ..........................30 Setup Wizard: Step 6 - ROOM.................... 31 Changing the Logo Image ........................
  • Page 6 Table of Contents Closing the Advanced Settings menu ....................44 INFO - Device Info ......................44 DEVICE ......................................44 MEMORY AND FILES ..................................44 MISC ........................................44 INFO - Maintenance ......................45 Rebooting the Panel ..........................45 Shutting Down the Panel ........................45 DEVICE - Sound ........................
  • Page 7 Table of Contents SYSTEM - Reset and Update ....................61 DEVICE RESET ....................................61 UPDATE MANAGER ................................... 61 Factory Data Reset ..........................61 Reset Settings ............................62 Enable/Disable Web Services ....................... 62 Firmware Manager ..........................62 Reverting to Factory-Installed Firmware ......................63 Installing New Firmware From An External USB Stick ..................
  • Page 8 Table of Contents Overview..........................80 Creating a New Room Mailbox: Exchange 2010 ............... 80 Additional Documentation ........................80 Creating a New Room Mailbox: Exchange 2013 and Exchange 2016 ......80 Additional Documentation ........................81 Creating a New Room Mailbox: Office 365 ................ 81 Additional Documentation ........................
  • Page 9: Acendo Book Scheduling Panels

    Acendo Book Scheduling Panels Acendo Book Scheduling Panels Overview The ACB-2110, 10” Acendo Book Scheduling Panel (FG4221-10) and The ACB-2107, 7” Acendo Book Scheduling Panel (FG4221- 07) are standalone touch panels that integrate directly with popular room scheduling software like Microsoft Exchange, Office 365 and Google Calendar without additional system hardware requirements.
  • Page 10: Acb-2110

    Acendo Book Scheduling Panels ACB-2110 Product Specif ications (Cont.) • Display Type: TFT Active Matrix Color LCD with Fringe Field Switching (FFS) - Wide Viewing TOUCH SCREEN DISPLAY Angle Technology • Display Size (WH): Landscape: 9.1" x 5.9" (230 mm x 149 mm), 10.8" (274 mm) diagonal •...
  • Page 11 Acendo Book Scheduling Panels ACB-2107 The ACB-2107, 7” Acendo Book Scheduling Panel is shown in FIG. Pushbutton Room Status Room Status ACB-2107, 7” Acendo Book Scheduling Panel FIG. 2 ACB-2107 Product Specif ications DIMENSIONS (HWD): 4 7/8" x 7 3/8" x 2 1/4" (123.9 mm x 187.5 mm x 58 mm) WEIGHT: •...
  • Page 12: Acb-2107

    Acendo Book Scheduling Panels ACB-2107 Product Specif ications (Cont.) REGULATORY • FCC Part 15 Class B • AUS/NZ • EN 55032:2012/AC:2013 Class B • CISPR32:2015 • Brazil InMetro • IEC/EN-60950 • KN32 Class B • CAN-ICES-3(B)/NMB-3(B) • UL 60950-1 • RoHS/WEEE compliant OPTIONAL ACCESSORIES •...
  • Page 13: Accessing The Settings Window

    Acendo Book Scheduling Panels Accessing the SETTINGS Window Scheduler Settings and Advanced Settings are both accessed via the SETTINGS window on the Acendo Book panel. To invoke the SETTINGS window, use a paper-clip or similar tool to press and hold the recessed Settings pushbutton located on the top edge of the panel (left side - see FIG.
  • Page 14: Installation

    Acendo BookInstallation Installation Overview Acendo Book Scheduling (wall mount) Touch Panels can be installed via several mounting options: Use the included clear plastic Backbox to attach the panel to most standard wall materials.  Other optional AMX mounting solutions include the MSA-MMK-xx Multi Mount Kit, the MSA-AMK-xx Any Mount Kit, and ...
  • Page 15: Installation Recommendations

    Acendo BookInstallation Installation Recommendations During any installation, a lack of ventilation may produce conditions that may adversely affect the device’s operation. In these circumstances, special care must be made to make sure that temperatures within enclosed areas do not exceed the device’s maximum rated temperature.
  • Page 16: Step 1: Install The Plastic Backbox

    Acendo BookInstallation NOTE: For typical mounting surfaces, such as drywall, use the locking tabs as the primary method for securing the Backbox to the surface. For thin walls or solid surfaces, use mounting screws (not included). STEP 1: Install the Plastic Backbox Use the included Installation Template to determine the placement of the Backbox in the mounting surface.
  • Page 17 Acendo BookInstallation NOTE: Consider making the actual cutout opening slightly smaller than the provided dimensions. This provides a margin of error if the opening needs to be expanded. Too little wall material removed is always better than too much. Thread the incoming cables (Ethernet and Micro-USB) from their terminal locations through the surface opening, leaving enough slack in the wiring to accommodate any re-positioning of the panel.
  • Page 18: Step 2: Insert Connectors On The Touch Panel

    Acendo BookInstallation STEP 2: Insert Connectors on the Touch Panel Before installing the touch panel into the Backbox, connect the Ethernet and USB cables to the rear of the panel. Remove power at the terminal end before continuing with the installation. NOTE: Do not disconnect the connectors from the touch panel.
  • Page 19: Removing The Acb-2110/701 Panel From The Backbox

    Acendo BookInstallation Removing the ACB-2110/701 Panel from the Backbox The tabs on the bottom edge of the Backbox lock down the ACB-2110 and must be unlatched in order to remove the touch panel from the Backbox. To do this, you ll need a thin probe such as an straightened paper clip, or the (optional) MXSA-REM-TL Bezel Removal Tool: NOTE: The (optional) MXSA-REM-TL, Bezel Removal Tool (FG5968-99) provides a convenient method to release these clips.
  • Page 20: Installation Dimensions

    Acendo BookInstallation NOTE: Always pull on the frame of the touch panel. NEVER pull on the glass edge. With the bottom edge of the panel free, carefully lift up and out to release the tabs on the top edge of the panel. Installation Dimensions ACB-2110 Dimensions USB port...
  • Page 21: Acb-2107 Dimensions

    Acendo BookInstallation ACB-2107 Dimensions USB port Ethernet port Notes: Dimensions in parenthesis are in millimeters Additional detailed installation and product drawings are available to view/download at www.amx.com ACB-2107 FIG. 20 Detailed specifications drawings for the ACB-2107 are available to download from www.amx.com. ...
  • Page 22: Using The Scheduling Panel Setup Wizard

    Using the Scheduling Panel Setup Wizard Using the Scheduling Panel Setup Wizard Overview Acendo Book Scheduling Panels are easy to set up using the Scheduling Panel Setup Wizard - a one-time, panel-based configuration wizard to get the panels operational in a matter of minutes with minimal training. The Scheduling Panel Setup Wizard is automatically launched the first time the Acendo Book panel is powered on.
  • Page 23: Setup Wizard: Step 2 - Network

    Using the Scheduling Panel Setup Wizard Note that if the selected field requires numeric entry, the on-screen keypad is opened instead. The example in FIG. 23 shows the cursor in the IP Address field, and the on-screen keypad displayed: Press move the cursor to the next editable field Press to close the on-screen keypad On-Board Keypad (Network page)
  • Page 24: Setup Wizard: Step 3 - Calendar

    Using the Scheduling Panel Setup Wizard Fill in these fields and press Next to proceed (press Back to return to the OVERVIEW page). NOTE: These settings can be changed later if necessary, via the NETWORK Settings page (see Viewing/Editing Network Settings on page 37).
  • Page 25: Ssl Validation Schemes

    Using the Scheduling Panel Setup Wizard Microsoft Exchange Calendar Configuration Settings Server URL Enter the full URL for the scheduling server. Example syntax: https://<EXCHANGE_SERVER_HOSTNAME>/EWS/Exchange.asmx Username Enter the Username (including domain) required to login to the scheduling server (as required). Example: "JaneDoe@acme.onmicrosoft.com". Password Enter the Password required to login to the scheduling server (as required).
  • Page 26: Google Calendar

    Using the Scheduling Panel Setup Wizard Off ice 365 Calendar Conf iguration Settings (Cont.) Certificate Validation • Select Strict to include hostname validation and apply certain certificate requirements - see SSL Validation Schemes (below). • Select None to disable validation schemes - see SSL Validation Schemes section on page 25. •...
  • Page 27 Using the Scheduling Panel Setup Wizard The SELECT CALENDAR window presents a listing of all Acendo Book panel-equipped rooms that are associated with Google calendar. Press to select a Calendar/Room to use as the source of scheduling information for this panel (FIG. 32): SELECT CALENDAR Window indicating a sample list of Calendars/Rooms FIG.
  • Page 28: Rms

    Using the Scheduling Panel Setup Wizard Resource Management Suite To configure the Acendo Book Panel for use with RMS: In the Setup Wizard: Step 4 - Calendar page, select Resource Management Suite to invoke the following options (FIG. 34) : AMX RMS Calendar Configuration Settings FIG.
  • Page 29 Using the Scheduling Panel Setup Wizard Fig 33c Configuration on the Acendo Book is done. RMS is ready to accept the new sheduling room. Go to the RMS Server Management pages to continue the configuration. An overview is provided in Appendix E Acendo Book Scheduling Touch Panels - Instruction Manual...
  • Page 30: Setup Wizard: Step 4 - Localization

    Using the Scheduling Panel Setup Wizard Setup Wizard: Step 4 - LOCALIZATION Use the options in the LOCALIZATION pages to select a language and time zone to be displayed on this panel (FIG. 34): Setup Wizard: Step 4 - LOCALIZATION FIG.
  • Page 31: Setup Wizard: Step 5 - Group

    Using the Scheduling Panel Setup Wizard NOTE: These settings can be changed later if necessary, via the LOCALIZATION Settings page (see Viewing/Editing Localization Settings on page 39). Setup Wizard: Step 5 - GROUP Acendo Book touch panels can be configured either as a Master or a Member of a Scheduling Panel Group. Members of a Group communicate with the Master panel, which enables panels to browse the schedules of all Member panels in the same Group.
  • Page 32: Creating A Scheduling Group

    Using the Scheduling Panel Setup Wizard Setup Wizard - GROUP page options Clear Members Press to clear any and all members of the Group with which this Master panel is associated. Member Configuration With Member selected, the following Member Configuration options are presented: Master IP/Hostname Enter the Master IP/Hostname of the Master panel for the Group to which this Member panel belongs.
  • Page 33: Setup Wizard: Step 6 - Room

    Using the Scheduling Panel Setup Wizard Setup Wizard: Step 6 - ROOM Use the options in the ROOM pages to set room-level options for this panel (FIG. 39): Setup Wizard: Step 6 - ROOM page FIG. 39 Setup Wizard - ROOM page options Room Name Enter the room name as it will appear on this panel.
  • Page 34 Using the Scheduling Panel Setup Wizard Setup Wizard: Step 6 - Room page (LOGO IMAGE PREVIEW window showing an example logo image) FIG. 41 Press Add to upload the specified image. Note that if the image file fails to load, the panel will prompt you to verify that the image URL is correct (FIG. 42): Setup Wizard: Step 6 - Room page (LOGO IMAGE PREVIEW window showing an example logo image) FIG.
  • Page 35: Setup Wizard: Step 7 - Security

    Using the Scheduling Panel Setup Wizard Setup Wizard: Step 7 - SECURITY Use the options in the SECURITY page to configure the security settings for this panel (FIG. 45): Press to close the Scheduling Panel Setup Wizard Setup Wizard: Step 7 - SECURITY page FIG.
  • Page 36: Setting A Meeting Pin Code

    Using the Scheduling Panel Setup Wizard Setting a Meeting PIN Code The Meeting PIN Code is a 4-digit PIN code that will be required in order to reserve a meeting, edit meeting details or delete a meeting on this panel, only if the Require Meeting PIN Code option is enabled (FIG. 46): Press to enable the Require Meeting PIN Code option (default = de-selected) Enter Meeting PIN Code Security page - Require Meeting PIN Code selected and Meeting PIN Code entry field enabled...
  • Page 37: Exiting The Scheduling Panel Setup Wizard

    Using the Scheduling Panel Setup Wizard Exiting the Scheduling Panel Setup Wizard Press the Finish button on the Setup Wizard: Step 7 - Security page to close the Scheduling Panel Setup Wizard (FIG. 47): Press to close the Scheduling Panel Setup Wizard Setup Wizard: Step 7 - SECURITY page FIG.
  • Page 38: Scheduler Settings

    Scheduler Settings Scheduler Settings Overview Most of the settings made in the Scheduling Panel Setup Wizard (see page 22) can be viewed and edited via the Scheduler Settings options, as described below. NOTE: Refer to the Advanced Settings section on page 43 for information on viewing/edit touch panel-specif ic options. Accessing the Scheduler Settings Pages Press and hold the pushbutton on the top of the touch panel for 5 seconds to invoke the SETTINGS window (FIG.
  • Page 39: Viewing/Editing Network Settings

    Scheduler Settings Press any of the buttons along the top of the page to access each Settings page. Viewing/Editing Network Settings Press Network to view the current Network settings for this panel (FIG. 52): SETTINGS Page - Network FIG. 52 Press Edit to open the NETWORK Settings page, to edit the current settings as required (FIG.
  • Page 40: Proxy Setup

    Scheduler Settings Proxy Setup Press the Proxy Setup button on the NETWORK Settings page (see FIG. 53 on page 37) to access the Proxy Settings page (FIG. 54): Press to enable/disable a proxy connection on this panel Scroll down to see all menu items Return icon - press to close the Proxy Settings page Proxy Settings page...
  • Page 41: Viewing/Editing Calendar Settings

    Scheduler Settings Viewing/Editing Calendar Settings In any SETTINGS page, press Calendar to view the current Calendar settings for this panel (FIG. 55): SETTINGS Page - Calendar FIG. 55 Press Edit to open the CALENDAR Settings page, to edit the current settings as required (FIG. 56). CALENDAR Settings page FIG.
  • Page 42: Changing The Language Displayed On The Acendo Book Panel

    Scheduler Settings Changing the Language Displayed On the Acendo Book Panel Open the SCHEDULER SETTINGS - Localization Page. Press Edit to access the LOCALIZATION Settings page. Press the Edit button next to Language to access a listing of all languages that can displayed on this Acendo Book Panel, in the SELECT LANGUAGE window (FIG.
  • Page 43: Changing The Default Meeting Length Displayed On The Acendo Book Panel

    Scheduler Settings Press Save in the LOCALIZATION Settings page to save this change. Changing the Default Meeting Length Displayed On the Acendo Book Panel Open the SCHEDULER SETTINGS - Localization Page. Press Edit to access the LOCALIZATION Settings page. Next to Default Meeting Length, press to select 15 mins, 30 mins (default setting) or 60 mins. Press Save in the LOCALIZATION Settings page to save this change.
  • Page 44: Viewing/Editing Room Settings

    Scheduler Settings Viewing/Editing Room Settings In any SETTINGS page, press Room to view the current Room settings for this panel (FIG. 61): SETTINGS Page - Room FIG. 63 Press Edit to open the ROOM Settings page, to edit the current settings as required (FIG. 62). ROOM Settings page FIG.
  • Page 45: Advanced Settings

    Advanced Settings Advanced Settings Overview Acendo Book panels present all panel configuration information via the touch panel’s on-board Advanced Settings menu. Select Advanced Settings in the Settings menu to access the Advanced Settings menu. NOTE: Refer to the Scheduler Settings section on page 36 for information on viewing/editing Scheduler-specif ic options. Accessing the Advanced Settings Pages Press and hold the pushbutton on the top of the touch panel for 5 seconds (see FIG.
  • Page 46: Opening Advanced Settings Pages

    Advanced Settings NOTE: The DEVICE, CONNECTIONS, ACCOUNTS, and SYSTEM pages are password-protected. The default Administrator password is "1988", and can be changed via the options in the SECURITY page - see Changing the Administrator Password on the Panel on page 33 for details. Opening Advanced Settings pages Select the appropriate page from the Advanced Settings menu.
  • Page 47: Info - Maintenance

    Advanced Settings INFO - Maintenance The INFO - Maintenance page (FIG. 69) provides control of basic panel functions, including rebooting or shutting down the panel. Return icon - press to jump to the previous view INFO - Maintenance page FIG. 69 INFO - Maintenance page options Reboot: Select this entry to open the Reboot window.
  • Page 48: Device - Sound

    Advanced Settings DEVICE - Sound The Sound page (FIG. 72) allows adjustment of volume levels and panel sounds settings. Return icon - press to jump to the previous view DEVICE - Sound page FIG. 72 Sound page options SOUND Volumes Press to open the Volumes window, which provides options to adjust volume for Music, video, games and other media as well as Notifications and Alarms.
  • Page 49: Device - Display

    Advanced Settings Default Notification Sound window FIG. 74 To return to the Sound page without making any changes, press Cancel (or press outside the Default Notification Sound window). DEVICE - Display The Display page (FIG. 75) controls the basic functions of the panel display, including the panel brightness, display timeout settings and touch calibration.
  • Page 50: Adjusting Display Timeout

    Advanced Settings Brightness window FIG. 76 Press OK to save changes and close this window. To return to the Display page without making any changes, press Cancel (or press outside the Brightness window). Adjusting Display Timeout In the Display page, select Display Timeout to open the Display Timeout window (FIG. 77). Display Timeout window FIG.
  • Page 51: Calibrate

    Advanced Settings Calibration Test Options window FIG. 79 When finished with the calibration test, select Exit to return to the Display page. Calibrate To manually calibrate the panel: Select Calibrate to open the Calibrate window. Follow the on-screen instructions. DEVICE - VNC An on-board VNC (Virtual Network Computing) server allows the panel to connect to any remote PC running a VNC client.
  • Page 52: Configuring Vnc Access

    Advanced Settings Configuring VNC Access In the VNC page, use the options under VNC SERVER to configure various aspects of VNC access on the panel: Press Timeout to specify a timeout period for VNC connections, in the Timeout window. Press OK to save changes. ...
  • Page 53: Setting Static Ip Information

    Advanced Settings Setting Static IP Information When using DHCP settings for a panel, the DHCP server will automatically populate almost all of the Ethernet page fields, with the exception of Hostname. When setting the panel for Static, however, this information must be entered manually. To enter the network connection information: Press DHCP/Static to access the DHCP/Static options window (FIG.
  • Page 54: System - Date & Time

    Advanced Settings SYSTEM - Date & Time The Date & Time page (FIG. 85) allows setting and adjusting the NTP/time and date information on the panel. Return icon - press to jump to the previous view SYSTEM - Date & Time page FIG.
  • Page 55: Manually Setting The Time Zone

    Advanced Settings Manually Setting the Time Zone Press Select Time Zone to open the Select Time Zone window (FIG. 88). Scroll down to see all menu items Select Time Zone window FIG. 88 Select the time zone desired. The window will automatically close and return to the Date & Time page. SYSTEM - Language &...
  • Page 56: Selecting The Panel's Language

    Advanced Settings Language & Input page options (Cont.) MOUSE/TRACKPAD Pointer Speed: Provides the ability to adjust the speed of the cursor on the panel. Refer to Changing the Pointer Speed on page 56 for details. Selecting the Panel’s Language English is the default language for Acendo Book panels , but this may be changed at any time through the Language & Input page. To change the panel’s language: In the Language &...
  • Page 57: Changing Input Methods

    Advanced Settings To add a shortcut for long or complex words, enter it in the Shortcut field.  If the word you add is in a language other than English, select the arrow in the lower right corner of the window to open ...
  • Page 58: Changing The Pointer Speed

    Advanced Settings Scroll down to see all menu items Return icon - press to save selections and open the Choose keyboard layout window Keyboard Layout window (indicating three layouts selected) FIG. 97 Select the desired keyboard layout(s). The selected layouts will be available for selection via the Choose Input Method window (select Default under KEYBOARD & INPUT METHODS to access).
  • Page 59: System - Security

    Advanced Settings SYSTEM - Security The Security page (FIG. 100) sets the admin password for this panel, and allows for the management of CA certificates. Return icon - press to close the Advanced Settings menu Security page FIG. 100 Security page options PASSWORDS Set Password: Specify the default admin password for this panel.
  • Page 60: Viewing Trusted Ca Certificates (System/User)

    Advanced Settings Viewing Trusted CA Certificates (System/User) In the Security page, under CREDENTIAL STORAGE, press Trusted Credentials to invoke the Trusted Credentials page (FIG. 101): Scroll down to see all list items Trusted Credentials page - SYSTEM list FIG. 102 The listing of trusted CA certificates is separated into two categories: System and User.
  • Page 61: Disabling And Enabling Trusted Ca Certificates

    Advanced Settings Disabling and Enabling Trusted CA Certificates System certificates that are currently enabled are indicated with a blue checkmark. Note that by default, all installed certificates are enabled, as indicated in FIG. 104: Enable/Disable security certificates System CA Certificates list - indicating all security certificates are enabled FIG.
  • Page 62: Installing Certificates

    Advanced Settings NOTE: Disabled system certificates can be enabled later; disabled system certificates are not cleared from the panel (see the Clearing Credentials section on page 60). To enable a system certificate, select a disabled system certificate. This invokes the Security certificate details dialog for the selected certificate.
  • Page 63: System - Reset And Update

    Advanced Settings Verify Clearing Credentials from this panel FIG. 111 Press OK to proceed (or press Cancel to return to the Security page without clearing credentials. SYSTEM - Reset and Update The Reset and Update page (FIG. 112) allows resetting and updating of panel settings and firmware, including installation of new firmware from an external drive.
  • Page 64: Reset Settings

    Advanced Settings Factory Data Reset window FIG. 113 To return to the Reset and Update page without making any changes, press Reset and Update. To erase all data from the panel, press Reset Device. NOTE: The Scheduling Panel Setup Wizard will be launched again if a Factory Data Reset is performed on the panel (see page 22). Reset Settings To reset the Settings values to their default values: Under DEVICE RESET, press Reset Settings.
  • Page 65: Reverting To Factory-Installed Firmware

    Advanced Settings Reverting to Factory-Installed Firmware In certain circumstances, it may be necessary to uninstall the current firmware on a panel and return it to the original factory default firmware. To reset the panel to its original factory firmware: From the Firmware Manager window, select UPDATE next to Revert to Factory Firmware (FIG. 117): Firmware Manager - Revert To Factory Firmware FIG.
  • Page 66: Install Firmware From Web

    Advanced Settings The panel will upload the new firmware (FIG. 122) and then reboot. Update Progress display FIG. 122 Install Firmware From Web This option provides the ability to download new panel firmware from AMX, and install it on the Acendo Book panel. If a firmware update is available for the panel, the Install Firmware From Web option is presented on the Firmware Manager page (see FIG.
  • Page 67: Using Amx System Recovery

    Advanced Settings Firmware Update - reboot and complete firmware update FIG. 127 Using AMX System Recovery During a normal firmware upgrade, if a Acendo Book panel is unable to boot all the way, AMX System Recovery can be used to try to reset system data or re-install firmware.
  • Page 68: Acendo Book Scheduling Panels - User Guide

    Acendo Book Scheduling Panels - User Guide Acendo Book Scheduling Panels - User Guide Overview This section describes using Acendo Book Touch Panels that have been installed and configured. In this section, "Room" refers to the Room associated with a Acendo Book panel. Room Available Page If the Room is currently available, the Room Available page is displayed (FIG.
  • Page 69: Scheduling An Ad-Hoc Meeting

    Acendo Book Scheduling Panels - User Guide Scheduling an Ad-Hoc Meeting If the room is available, an ad-hoc meeting can be scheduled to start immediately: In the Room Available page, press BOOK ROOM (FIG. 131): BOOK ROOM button FIG. 131 This invokes the BOOK ROOM page.
  • Page 70: Scheduling A Meeting For Later

    Acendo Book Scheduling Panels - User Guide Scheduling a Meeting for Later To schedule a meeting for later in the day: In the Room page, press BOOK ROOM (FIG. 135): BOOK ROOM button FIG. 135 NOTE: Meetings can be scheduled for a later time, regardless of whether the room is currently AVAILABLE or OCCUPIED. This invokes the BOOK ROOM page.
  • Page 71: Browse Rooms For Scheduling

    Acendo Book Scheduling Panels - User Guide Room page FIG. 139 Browse Rooms for Scheduling If this panel is part of a Group, the BROWSE ROOMS option allows you to browse other Acendo Book panels in the same Scheduling Group to check for availability. Other panels/rooms in the Group that are available can be scheduled from any panel in the group.
  • Page 72: Viewing/Editing Meeting Details

    Acendo Book Scheduling Panels - User Guide Note that the AVAILABLE ROOMS page uses color coding to indicate which rooms in the group are currently available for booking (AVAILABLE NOW in green). Rooms that are unavailable at the moment indicate when they will be available for booking (AVAILABLE IN XX MIN in red).
  • Page 73: Editing Meeting Details

    Acendo Book Scheduling Panels - User Guide This page indicates the current Title, Start/End Times and Comments associated with the selected meeting. The buttons along the bottom of this page allow you edit the selected meeting’s Meeting Details, Start/End Time, as well as to delete this meeting from the calendar.
  • Page 74: Deleting A Meeting From The Calendar

    Acendo Book Scheduling Panels - User Guide If prompted, enter the Meeting PIN Code in the ENTER PIN CODE page (FIG. 148): Note: The Meeting PIN Code is only required if the "Meeting PIN Code" option is enabled in the Security setup page.
  • Page 75: Appendix A: Troubleshooting

    Appendix A: Troubleshooting Appendix A: Troubleshooting Overview This section provides information to help address several potential issues relative to Acendo Book Scheduling panels and supported Scheduling services. Please check these topics before contacting AMX Technical Support. Acendo Book Scheduling Panels - Troubleshooting Topics Problem Possible Solution(s) NO CALENDAR SERVER...
  • Page 76: Configuring Delegation (Exchange 2010)

    Appendix A: Troubleshooting Acendo Book Scheduling Panels - Troubleshooting Topics (Cont.) Problem Possible Solution(s) The Exchange Administrator should create a Service Account and Room Delegate, and enable "Auto Accept" for meeting reservations from an Acendo Book panel, as described below: 1) Creating a Service Account This simply a user account.
  • Page 77 Appendix A: Troubleshooting Acendo Book Scheduling Panels - Troubleshooting Topics (Cont.) Problem Possible Solution(s) If conflicts are allowed (in Exchange/Office 365), then conflicting meetings may be indicated at a time other than what was requested by the user. Exchange/Off ice 365: Conflicting Meetings Indicated at Incorrect Time If a meeting is scheduled for a time...
  • Page 78 Appendix A: Troubleshooting Acendo Book Scheduling Panels - Troubleshooting Topics (Cont.) A room listed in the Available Rooms screen (after pressing Browse All Acendo Book scheduling panels in a Group must have firmware version 1.1.x or higher. Rooms) is always listed as "NOT Scheduling panels running version 1.0.x will not show availability information correctly.
  • Page 79: Using Powershell

    Appendix A: Troubleshooting Under Specify delegates of this mailbox, perform the following: To add a resource delegate, click Add, and then select the recipient. To remove a resource delegate, select the delegate, and then click Remove. To forward all meeting requests to the delegates listed, select the Forward meeting requests to delegates option Click Apply to save your changes, or click OK to save your changes and close the dialog.
  • Page 80: Appendix B: Configuring Acendo Book Panels For Microsoft Exchange & Office 365

    Appendix B: Configuring Acendo Book Panels for Microsoft Exchange & Office 365 Appendix B: Configuring Acendo Book Panels for Microsoft Exchange & Office 365 Overview This section provides information regarding setting up Acendo Book panels to communicate with Exchange 2010/2103/2016 or Office 365 Servers.
  • Page 81: Microsoft Exchange / Office 365: Certificate Validation

    Appendix B: Configuring Acendo Book Panels for Microsoft Exchange & Office 365 Microsoft Exchange / Off ice 365: Certificate Validation The Exchange 2010/2103/2016 or Office 365 Server has a unique User Name for each user and a unique Calendar Email ID for each room.
  • Page 82: Appendix C: Creating Room Mailboxes

    Appendix C: Creating Room Mailboxes Appendix C: Creating Room Mailboxes Overview Exchange 2010, 2013, 2016 and Office 365 use Room Mailboxes to manage meeting room schedules. Each Acendo Book location (meeting room) that will synchronize with the Microsoft scheduling application (Exchange / Office 365) must be represented by a Room Mailbox.
  • Page 83: Additional Documentation

    Appendix C: Creating Room Mailboxes Additional Documentation For more detailed information on creating a room mailbox, creating a room list and changing room mailbox properties in Exchange 2013, refer to the Microsoft ® article "Create and manage room mailboxes": http://technet.microsoft.com/en-us/library/jj215781%28v=exchg.150%29.aspx For more detailed information on creating a room mailbox, creating a room list and changing room mailbox properties in Exchange ®...
  • Page 84: Appendix D: Configuring Google Resources

    Appendix D: Configuring Google Resources Appendix D: Configuring Google Resources Overview This section provides instructions for configuring Google resources to work correctly with Acendo Book panels. These instructions make the following assumptions: A Google Business Service account is available  A Room Administrator account has been created that will be shared with each resource ...
  • Page 85 Appendix D: Configuring Google Resources In the Google Apps page, select Calendar (FIG. 158): Google Admin Console - Google Apps Page (detail) FIG. 158 In the Calendar page, select Resources (FIG. 159): Google Admin Console - Calendar Page (detail) FIG. 159 In the Resources pane, select Create a new resource (FIG.
  • Page 86 Appendix D: Configuring Google Resources Save changes. 2) Share Resource Calendars With Administrator From the Resources list, select the resource just created and copy the resource email address (FIG. 162): Google Admin Console - Calendar Page - Resources Pane (Copy new resource email address) FIG.
  • Page 87: Share Service Calendars With Room Manager Account

    Appendix D: Configuring Google Resources Add a Coworkers Calendar - Contact Email FIG. 166 The resource calendar should now show up in the list of calendars under My Calendars (see "Room 101" in FIG. 167): Google Calendar indicating new Calendar ("Rom 101") FIG.
  • Page 88: Ensure Calendar Is Set To Deny Conflicts

    Appendix D: Configuring Google Resources Select Add Person (FIG. 171): Google Calendar > Room Details > Share This Calendar > Permission Settings > Add Person FIG. 171 Click Save. At this point, Google will prompt you to verify these changes. Select OK to proceed (FIG. 172): Google Calendar - Message From Webpage FIG.
  • Page 89: Appendix E: Rms Room Commissioning

    Appendix E: RMS Room Commissioning Overview This section provides instructions for configuring RMS to work correctly with Acendo Book panels. These instructions make the following assumptions: The Acendo Book Configuration Wizard has successfully complete  The user has administrative access to the RMS server ...
  • Page 90 Click Add to create a Location. For more information on Location and Location Groups, see the RMS Administrator’s Guide on www.amx.com/rms Fig E2 – The Location Management Page – Room details and calendar assignment occur here Fill out the desired details for the location information. Fig E3 –...
  • Page 91 Assign Resource Profile A Resource Profile is the link between the Acendo Book and the scheduling system. The list of scheduling resources comes from the RMS Scheduling Plugin. Use the pulldown to choose a specific Resource Profile that connects to the desired calendar. Fig E4 –...
  • Page 92 Fig E6 – The Client Gateway Management Page – Assign Client Gateways to Locations, optionally within Location Groups Click Assign to bring up the Assign Client Gateway dialog Assign the Client Gateway to the Location Fig E7 – Location selection for the selected Client Gateway Highlight the desired location and hit Next...
  • Page 93 Fig E8 – Assign as new or replace a current Client Gateway as the final step in assigning a location If this is not replacing an existing Client Gateway, click OK Observe the panel to ensure the Location assignment is successful The dialog box will disappear, and the panel should be assigned the name provided in the configuration wizard.
  • Page 94 © 2022 Harman. All rights reserved. SmoothTouch, AMX, Acendo Book, AV FOR AN IT WORLD, and HARMAN, and their respective logos are registered Last Revised: trademarks of HARMAN. Oracle, Java and any other company or brand name referenced may be trademarks/registered trademarks of their respective companies.

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