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Troubleshoot your phone
» Restart or remove an app
» Restart your phone
» Check for software update
» Reset
» Free up storage
» Stolen phone
» Find the IMEI number
Restart or remove an app
If an app locks up your phone as soon as you turn it on, restart in Safe
Mode: Press the Power and Volume Up buttons at the same time. When
you see the Power off option, press and hold it, then tap OK. Your phone
restarts with Safe mode in the lower left. Then, try removing the app.
To exit safe mode, restart your phone.
Restart your phone
In the unlikely event that your phone stops responding to touches and
button presses, try a reboot—press and hold the Power button until the
screen goes dark and your phone restarts.
Check for software update
To manually check for updates, swipe up from the home screen and tap
Settings > About phone > Android version > Google Play system
update.
Your phone downloads updates over your Wi-Fi connection (if available)
or mobile network. We recommend that you download updates over a
Wi-Fi connection. These updates can be quite large and may not be
available in all countries.
For safety reasons, your phone may receive security updates
automatically over mobile network, if Wi-Fi is not available.
Note: When updating your phone, make sure you have enough battery
power to complete the update.
If the mobile network updates are not available in your country, update
using a computer. On your computer, go to www.motorola.com/update.
Reset
To reset your phone to factory settings and erase all the data on your
phone, swipe up from the home screen and tap
Reset options > Erase all data (factory reset).
Warning: All downloaded apps and user data on your phone will be
deleted. Data on the cloud will not be deleted.
Troubleshoot your phone
Settings > System >
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