Product-Specific Problems - Dell G2724D User Manual

Common
Symptoms
Image retention
from a static
image left on the
monitor for a
long period

Product-specific problems

Specific
Symptoms
Screen image is too
small
Cannot adjust the
monitor with the
buttons on the
bottom of the panel
No input signal
when user controls
are pressed
│
74 Troubleshooting
What you
experience
Faint shadow from
the static image
displayed appears
on the screen
What you experience Possible Solutions
Image is centered on
screen, but does not fill
entire viewing area
OSD does not appear
on the screen
No picture, the LED
light is white
Possible Solutions
• Set the screen to turn off after a few
minutes of screen idle time. These can
be adjusted in Windows Power Options
or Mac Energy Saver setting.
• Alternatively, use a dynamically changing
screensaver.
• Check the Aspect Ratio setting
in the Display settings OSD.
• Reset the monitor to factory
settings (Factory Reset).
• Turn off the monitor, unplug the
monitor power cable, plug it back
and then turn on the monitor.
• Check if the OSD menu is
locked. If yes, press and hold
the button 5 for four seconds to
unlock.
• Check the signal source. Ensure
the computer is not in Standby
Mode by moving the mouse
or pressing any key on the
keyboard.
• Check if the video cable is
plugged in properly. Disconnect
and reconnect the video cable if
necessary.
• Reset the computer or video
player.