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a claim, you can contact a Vertu call centre (national or premium rates may apply). (Information about
Vertu-authorised service companies and call centres can be found in the sales package, or on local Vertu
web pages, where available.)
Any claim under this Limited Warranty is subject to you notifying Vertu, or a Vertu authorised service
company, of the alleged defect within a reasonable time of it having come to your attention, and in any
event no later than the expiry date of the Warranty period.
When making a claim under this Limited Warranty, you will be required to provide: a) the affected Product
(or the affected part); and b) the original proof of purchase, clearly indicating the name and address of the
seller, the date and place of purchase, the Product type, and the IMEI or other serial number.
What is not covered?
1. This Limited Warranty does not cover user manuals or any third party software, settings, content,
data or links, whether included or downloaded in the Product, whether included during
installation, assembly, shipping or at any other time in the delivery chain or otherwise and in any
way acquired by you. By using such a third party application, you acknowledge that the application
is provided as is. Vertu does not warrant that any Vertu software will work in combination with any
hardware or software provided by a third party, that the operation of any software will be
uninterrupted or error-free, or that any defects in the software are correctable or will be
corrected.
2. A third party/independent operator provides the SIM card and cellular and/or other network or
system on which the Product operates. Therefore, Vertu will not accept responsibility under this
Limited Warranty for the operation, availability, coverage, services or range of the cellular or other
network or system. Before Vertu or a Vertu-authorised service company can repair or replace the
Product, the operator may need to unlock any SIM-lock or other lock that may have been added
to lock the Product to a specific network or operator. In such situations, please first ask the
operator to unlock your Product.
3. This Limited Warranty does not cover: a) normal wear and tear (including, without limitation, wear
and tear of camera lenses, batteries or displays); b) defects caused by rough handling (including,
without limitation, defects caused by sharp items, by bending, compressing or dropping, etc.);
c) defects or damage caused by misuse of the Product, including use that is contrary to the
instructions provided by Vertu (for example, as set out in the Product's user guide), and/or
d) other acts beyond the reasonable control of Vertu.
4. This Limited Warranty does not cover defects or alleged defects caused by the fact that the
Product was used with, or connected to, any product, accessory, software and/or service not
manufactured, or supplied by Vertu, or was used other than for its intended purpose. Defects can
be caused by viruses from your, or from a third party's, unauthorised access to services, other
accounts, computer systems or networks. Such unauthorised access can take place through
hacking, password mining or through a variety of other means.
5. This Limited Warranty does not cover defects caused by the fact that the battery has been short-
circuited, or by the fact that the seals of the battery enclosure or the cells are broken or show
evidence of tampering, or by the fact that the battery has been used in equipment other than that
for which it has been specified. This Limited Warranty is not enforceable if the Product has been
opened, modified or repaired by anyone other than an authorised service centre, if it is repaired
using unauthorised spare parts, or if the Product's serial number, the mobile accessory date
© 2014 Vertu Corporation Limited. All rights reserved.
Safety and warranty
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