Touchscreen Problems - Dell P5524QT User Manual

Specific
Symptoms
Intermittent
charging
when using
USB Type-C
connection to
computer,
laptop, and so
on

Touchscreen problems

Specific
Symptoms
Touch report
error
Touchscreen
non-responsive
in standby
mode
72 | Troubleshooting
What You Possible Solutions
Experience
Intermittent • Check if the maximum power consumption of
charging
• Ensure that you use only Dell approved adapter
• Ensure that the USB Type-C cable is not
What You Possible Solutions
Experience
• Use the Dell provided USB cable to connect
• Make sure the power cable has a ground pin.
• Unplug and replug the power cable to allow
Touch function
miss alignment
• Make sure computer supports USB 2.0 or later.
or no touch
• Make sure connect both input source cable and
function
• If the display cannot be detected by the
• Access Device Manager, expand HID Interface
Cannot wake
up display and • Right click HID- compliant device, click
computer by
using touch in
standby mode
• Check Display OSD 'Wake on touch' setting is
device is over 90 W.
or the adapter that comes with the product.
damaged.
your computer.
initialization of the touch module.
USB upstream cable with correct pairing. Refer
to Input sources and USB pairing section.
computer, power off/on the monitor or unplug
and replug the USB cable.
Device under Human Device.
Properties and select the check-box to allow
the device to wake the computer.
enabled.