Alfa Romeo Customer Center; Alfa Romeo Customer Care (Canada); Customer Assistance For The Hearing Or Speech Impaired (Tdd/Tty); Service Contract - Alfa Romeo Giulia 2024 Owner's Manual

service in the area where they were provided. FCA US
LLC's determination relating to reimbursement is final.
Correspondence should be mailed to:
FCA US LLC Customer Assistance
P.O. Box 9145
Medford, MA 02155
Attention Claims Department
FCA US LLC reserves the right to modify the terms or
discontinue the Roadside Assistance Program at any
time. The Roadside Assistance Program is subject to
restrictions and conditions of use, which are
determined solely by FCA US LLC.
Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch
a service provider to install your vehicle's temporary
spare tire (if equipped) as recommended in your
Owner's Manual. This is not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being
nearby, especially when traveling away from home. We
will dispatch a service provider to deliver a small
amount of fuel (maximum two gallons) to get you to a
nearby station. This service is limited to two
occurrences in a 12-month period.
Battery Jump Assistance
No time is a good time for a depleted battery. With
Roadside Assistance, you do not have to worry about
being stranded. We will dispatch a service provider to
provide you with a battery jump anytime, day or night.
Lockout Service
Whether the keys are locked in your vehicle or frozen
locks are keeping you from getting on your way, help is
just a phone call away. This service is limited to
providing access to the vehicle's seating area. It does
not cover the cost of replacement keys.
314
Towing Service
Our towing service gives you peace of mind and
confidence. If your vehicle becomes disabled as a result
of a mechanical breakdown, Roadside Assistance will
dispatch a towing service to transport your vehicle to
the closest authorized Alfa Romeo dealer. If you choose
to go to another dealer, you will be responsible for the
cost of the extra distance.
A R C C
LFA OMEO USTOMER ENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: 1-844-Alfa-USA (1-844-253-2872)
A R C C
LFA OMEO USTOMER ARE
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: 1-877-230-0563 (English) Phone:
1-877-515-9112 (French)
C A F T
USTOMER SSISTANCE OR HE
S I (TDD/TTY)
PEECH MPAIRED
To assist customers who have hearing difficulties, FCA
US LLC has installed special TDD (Telecommunication
Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has
access to a TDD or a conventional teletypewriter (TTY) in
the United States, can communicate with FCA US LLC by
dialing 1-800-380-2479.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service
offered by Bell Canada. For TTY teletypewriter users,
dial 711 and for Voice callers, dial 1-800-855-0511 to
connect with a Bell Relay Service operator.
S C
ERVICE ONTRACT
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after FCA US LLC's New Vehicle Limited
Warranty expires. The Mopar® Vehicle Protection plans
are the ONLY vehicle extended protection plans
authorized, endorsed and backed by FCA US LLC to
provide additional protection beyond your vehicle's
warranty. If you purchased a Mopar® Vehicle Protection
Plan, you will receive Plan Provisions and an Owner
Identification Card in the mail within three weeks of the
vehicle delivery date. If you have any questions about
the service contract, call FCA US LLC's Service Contract
National Customer Hotline at 1-800-521-9922.
(C )
For Canadian residents, you may have purchased
ANADA
additional coverage with an extended service contract.
FCA Canada Inc. stands fully behind its service
contracts. Be sure that the one you buy is a genuine
Canada Inc. service contract. We are not responsible for
other companies' contracts. If you purchased a contract
other than a genuine FCA Canada Inc. service contract
H O and you have a problem, you will have to contact the
EARING R
administrator of that contract for resolution. If you have
any questions about the service contract, call the FCA's
Service Contract National Customer Hotline at (800)
465-2001 English / (800) 387-9983 French).
FCA US LLC is not responsible for any service contract
you may have purchased from another manufacturer. If
you require service after the FCA US LLC New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those
documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools,
and training to assure that you are absolutely delighted
with the ownership experience.