Ve.direct Port; Ve.smart Networking - Victron energy SmartSolar MPPT 100/30 Manual

Bluetooth check
Check if Bluetooth is enabled:
• Connect to the solar charger via the VictronConnect app using its VE.Direct port, either through USB using
the VE.Direct to USB interface
Step 2
• In VictronConnect, navigate to the solar charger settings, then to "product info," and re-enable Bluetooth if it
was disabled.
Check that Bluetooth is in range:
Step 3
• Bluetooth's maximum distance in open space is about 20 meters, but it may be lower inside buildings or
vehicles.
The Windows version of the VictronConnect app does not support Bluetooth:
Step 4
• Use an Android, iOS, or macOS device or connect using a
The solar charger is missing from the VictronConnect app device list:
• Press the orange refresh button at the bottom of the device list.
• Ensure no other devices are connected to the solar charger simultaneously.
Step 5
• Try connecting to another Victron product to rule out device-specific issues.
• If still unresolved, refer to the
Lost PIN code:
• Navigate to the VictronConnect app device list.
• Click on the options symbol (3 dots) next to the solar charger listing.
Step 6
• Enter the solar charger's unique PUK code as printed on its product information sticker.
• Reset the PIN code.
Communication without Bluetooth:
Step 7
• If Bluetooth is unavailable, the VictronConnect app can still communicate via the unit's VE.Direct port or via
the VRM portal (if connected to a GX device). Refer to the

8.9.2. VE.Direct port

Problems with the VE.Direct port are uncommon, but if encountered, they are likely due to the following issues:
Physical cable connector or data port issue
• Try using a different VE.Direct cable to check if communication is established.
• Ensure the connector is inserted properly and fully into the port.
• Inspect the VE.Direct port for bent pins. If found, power the unit off by disconnecting it from the battery and the PV, and
straighten the pins using long-nose pliers.
VE.Direct communication issues
• Connect the solar charger to a GX device to verify VE.Direct communication.
• Check if the solar charger appears in the GX device list.
• If it does not show up in the list, set the TX port function in VictronConnect to "Normal communication."
VE.Direct TX port issues
• Verify the "TX port function" setting in VictronConnect matches the intended application.
• Test the TX port's functionality using a
VE.Direct RX Port issues
• Confirm the "RX port function" setting in VictronConnect aligns with the intended application.
• Test the RX port's functionality using a

8.9.3. VE.Smart Networking

A VE.Smart Network is a wireless communication network that connects multiple Victron products using Bluetooth. If you
encounter any problems with a VE.Smart Network, please refer to
Page 55
MPPT solar charger manual
or remotely via the VRM portal.
VictronConnect app manual.
TX digital output cable.
VE.Direct non-inverting remote on/off
VE.Smart Networking manual.
VE.Direct to USB interface.
VictronConnect app [5] chapter.
cable.
Troubleshooting