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Troubleshooting
Information codes
If the washing machine fails to operate, you may see an information code on the display.
Check the table below and try the suggestions.
Code
1C
3C
4C
5C
dC
LC
40 English
WA5100M_DC68-03777E-00_EN.indd 40
WA5100M_DC68-03777E-00_EN.indd 40
The WaterLevel sensor is not working properly.
•
Check WaterLevel Sensor wire harness.
•
If the information code remains, contact a customer service
centre.
Motor problem.
•
Try restarting the cycle.
•
If the problem continues, call for service.
Water is not supplied.
•
Make sure the water taps are open.
•
Make sure the water hoses are not clogged.
•
Make sure the water taps are not frozen.
•
Make sure the washing machine is operating with sufficient
water pressure.
•
Make sure that the cold water tap and the hot water tap are
properly connected.
•
Clean the mesh filter as it may be clogged.
Water is not draining.
•
Make sure the drain hose is not frozen or clogged.
•
Make sure the drain hose is positioned correctly, depending
on the connection type.
•
Clean the debris filter as it may be clogged.
•
Make sure the drain hose is straightened all the way to the
drain system.
•
If the information code remains, contact a customer service
centre.
Operating the washer with the door open.
•
Make sure the door is properly closed.
•
Make sure laundry is not caught in the door.
Check the drain hose.
•
Make sure the end of the drain hose is placed on the floor.
•
Make sure the drain hose is not clogged.
•
If the information code remains, contact a customer service
centre.
Action
2/12/2018 3:30:10 PM
2/12/2018 3:30:10 PM
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