Problems, Causes, And Solutions - Sierra Wireless AirCard 595 User Manual

Problems, Causes, and Solutions

When properly installed, the Sprint Mobile Broadband Card is a highly reliable
product.
Most problems are caused by one of these issues:
Network coverage is not available (because of your "Network Mode" settings
[page 59], or because you are outside the Nationwide Sprint PCS Network, or
because of an account or network problem).
The driver was not properly installed because of a problem with your notebook
computer's PC Card.
System resources required by the card are being used by other devices.
Tips when troubleshooting problems with your Sprint Mobile Broadband Card and
software:
Ensure your card is inserted, not locked (page 47), and not powered off
(page 36).
To determine the connection status, use the icons in the system tray (page 36),
and icons and messages in Sprint PCS Connection Manager (page 31 and
page 33).
The alert log might indicate the nature of the problem (page 65).
Run diagnostic tools supplied with Sprint PCS Connection Manager (page 66).
Check the Frequently Asked Questions (page 71).
Use the resources listed in "Getting Help" (page 25).
Has Sprint PCS Connection Manager stopped working after you've upgraded to
a different version of Windows (page 79)?
If, after reading this section, you are unable to resolve a problem, please visit
www.sprint.com or contact Sprint Customer Service. (See "Getting Help" on
page 25.)
76 Section 3F: Troubleshooting Tips