Troubleshooting; Checkpoints - Samsung WW60J3 Series User Manual

Troubleshooting

Checkpoints

If you encounter a problem with the washing machine, first check the table below and try the
suggestions.
Problem
Does not start.
Water supply is
insufficient, or no
water is supplied.
After a cycle,
detergent remains in
the detergent drawer.
Excessive vibrations
or makes noise.
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Make sure the washing machine is plugged in.
•
• Make sure the door is properly closed.
• Make sure the water taps are open.
• Make sure to press or tap Start/Pause to start the washing
machine.
• Make sure Child Lock is not activated.
• Before the washing machine starts to fill, it will make a series of
clicking noises to check the door lock and does a quick drain.
• Check the fuse or reset the circuit breaker.
• Fully open the water tap.
• Make sure the door is properly closed.
• Make sure the water supply hose is not frozen.
• Make sure the water supply hose is not kinked or clogged.
• Make sure there is sufficient water pressure.
• Make sure the washing machine is running with sufficient water
pressure.
• Make sure the detergent is added to the centre of the detergent
drawer.
• Make sure the rinse cap is inserted properly.
• If using granular detergent, make sure the detergent selector is
in the upper position.
Remove the rinse cap and clean the detergent drawer.
•
• Make sure the washing machine is installed on a level, solid
floor that is not slippery.
If the floor is not level, use the levelling feet to adjust the
height of the washing machine.
• Make sure the shipping bolts are removed.
• Make sure the washing machine is not contacting any other
object.
• Make sure the laundry load is balanced.
• The motor can cause noise during normal operation.
• Overalls or metal-decorated clothes can cause noise while being
washed. This is normal.
• Metal objects such as coins can cause noise. After washing,
remove these objects from the drum or filter case.
Action
English 39
2018/8/16 9:09:40