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• Any other claims resulting out of or in con-
nection with the device shall be excluded
from this Guarantee. Nothing in this Guar-
antee shall attempt to limit or exclude a
Customers Statutory Rights, nor the manu-
facturer's liability for death or personal injury
resulting from its negligence.
• The duration of the Guarantee shall not be
extended by services rendered under the
terms of the Guarantee.
• Insofar as no Guarantee default exists,
BenQ Mobile reserves the right to charge
the customer for replacement or repair.
• The above provisions does not imply a
change in the burden of proof to the
detriment of the customer.
To invoke this Guarantee, please contact our
online support on the Internet
www.BenQ-Siemens.com/
mobilephonescustomercare or the tele-
phone service. The relevant number is to be
found in the accompanying user guide.
Guarantee certificate
(IRL)
Without prejudice to any claim the user (custom-
er) may have in relation to the dealer or retailer,
the customer shall be granted a manufacturer's
Guarantee under the conditions set out below:
• In the case of new devices and their compo-
nents exhibiting defects resulting from man-
ufacturing and/or material faults within
24 months of purchase, BenQ Mobile shall,
at its own option and free of charge, either
replace the device with another device re-
flecting the current state of the art, or repair
the said device. In respect of parts subject
to wear and tear (including but not limited
to, batteries, keypads, casings, small parts
on casings, protective coverings where in-
cluded in the scope of delivery), this warran-
ty shall be valid for six months from the date
of purchase.
• This Guarantee shall be invalid if the device
defect is attributable to improper care or use
and/or failure to comply with information
contained in the user manuals.
• In particular claims under the Guarantee
cannot be made if:
• The device is opened (this is classed as
third party intervention)
• Repairs or other work done by persons
not authorised by BenQ Mobile.
• Components on the printed circuit board
are manipulated
• The software is manipulated
• Defects or damage caused by dropping,
breaking, lightning or ingress of mois-
ture. This also applies if defects or dam-
age was caused by mechanical,
chemical, radio interference or thermal
factors (e.g.: microwave, sauna etc.)
• Devices fitted with accessories not au-
thorised by BenQ Mobile
13
• This Guarantee shall not apply to or extend
to services performed by the authorised
dealer or the customer themselves (e.g. in-
stallation, configuration, software down-
loads). User manuals and any software
supplied on a separate data medium shall
be excluded from the Guarantee.
• The purchase receipt, together with the
date of purchase, shall be required as evi-
dence for invoking the Guarantee. Claims
under the Guarantee must be submitted
within two months of the Guarantee default
becoming evident.
• Ownership of devices or components re-
placed by and returned to BenQ Mobile
shall vest in BenQ Mobile.
• This Guarantee shall apply to new devices
purchased in the European Union. For
Products sold in the Republic of Ireland the
Guarantee is issued by BenQ Mobile UK,
Branch Ireland, 1st Floor, Riverview House,
21–23 City Quay, Dublin– The Republic of
Ireland.
• Any other claims resulting out of or in con-
nection with the device shall be excluded
from this Guarantee. Nothing in this Guar-
antee shall attempt to limit or exclude a
Customers Statutory Rights, nor the manu-
facturer's liability for death or personal inju-
ry resulting from its negligence.
• The duration of the Guarantee shall not be
extended by services rendered under the
terms of the Guarantee.
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