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Eccotemp Systems ,LLC
Limited Warranty Information
IV. MAKING A WARRANTY CLAIM, CONT'D...
Within the first 45 days of purchase, Eccotemp will cover all ground shipping costs for warranty related issues in the US
Model (s): Insta-Hot Pro Portable Tankless Water Heater
and Canada, excluding Alaska, Hawaii and any location outside of the continental US and Canada. After the first 45 days
of purchase, the Owner is responsible for all shipping to Eccotemp, regardless of reason or circumstance. Eccotemp will
V. DISCLAIMER OF WARRANTIES AND RESPONSIBILITY FOR DAMAGES
cover the warranty related shipping costs when returning the Product to the Owner after repair/inspection.
EXCEPT AS PROVIDED IN THIS LIMITED WARRANTY, ECCOTEMP MAKES NO WARRANTY, EXPRESS OR IMPLIED, TO ANY
ONE AS TO FITNESS FOR ANY PURPOSE, MERCHANTABILITY, DESIGN, CONDITION, CAPACITY, PERFORMANCE, OR ANY
The method for warranty related shipping will be ground equivalent with the provider within Eccotemp's sole discretion.
OTHER ASPECT OF THE PRODUCT OR ITS MATERIAL OR WORKMANSHIP. ALL IMPLIED WARRANTIES WHICH MAY EXIST,
NOTWITHSTANDING THIS DISCLAIMER, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. THIS LIMITED
WARRANTY IS MADE IN LIEU OF ALL OTHER GUARANTEES, WARRANTIES, REPRESENTATIONS, CONDITIONS, OBLIGA
TIONS, OR LIABILITIES, EXPRESS OR IMPLIED.
What information you will need for processing of your warranty claim:
ECCOTEMP SHALL NOT BE LIABLE, EITHER IN CONTRACT OR TORT, FOR ANY DIRECT, INDIRECT, INCIDENTAL OR CONSE
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Proof of purchase
QUENTIAL DAMAGES, OR ANY LOSS, DAMAGE, OR INJURY TO PERSONS, INCLUDING DEATH, PROPERTY, OR THINGS, OR
FOR DAMAGES OF ANY KIND OR NATURE INCLUDING BUSINESS INTERRUPTION, INCONVENIENCE OR LOSS OF ANTIC
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Serial number
IPATED PROFITS OR SAVINGS OCCASIONED BY OR ARISING OUT OF THE USE, MISUSE, NONUSE, REPAIR, REPLACEMENT
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Photos of the installation
OR DELAY IN DELIVERY OF THE PRODUCT. ECCOTEMP SHALL NOT BE LIABLE FOR THE COST OF ANY WORK DONE BY
PURCHASER OR OTHERS TO THE PRODUCT.
•
Photos of the damage point (if there is one)
warranties or incidental or consequential damages. In such jurisdictions, the limitations or exclusions do not apply to the
All shipments of any type of product coming to Eccotemp for any reason must have a Return Goods Authorization
Owner. The Owner may also have other rights that may vary by jurisdiction.
("RGA") number for any repairs to be made. Please contact Eccotemp to obtain an RGA number prior to shipping
VI. EXCLUSIONS
anything to Eccotemp. Failure to do so could result in loss of Product. Eccotemp will not be responsible for replacement
The following exclusions apply to this Limited Warranty:
due to loss or damage if these steps are not properly followed.
1. A repair, replacement, or refund will not be provided under this Limited Warranty unless the Product containing the
defective component is properly installed and maintained according to Eccotemp's Installation Manual and Use & Care
Any returns to Eccotemp must be sent in the original packaging. If your returned product does not have the original
Manual and in compliance with all applicable federal, state/province, and local laws, regulations, codes, policies, and
licensing requirements. Any abuse, misuse, alteration, neglect, or misapplication of the Product will render this Limited
packaging and/or is missing any of the components that came with the product, there will be a nonnegotiable 15%
Warranty null and void.
restock fee.
2. A repair, replacement, or refund will not be provided if the Product is damaged by services performed by third party
service providers other than Eccotemp Systems.
V. DISCLAIMER OF WARRANTIES AND RESPONSIBILITY FOR DAMAGES
3. Eccotemp systems is not responsible for any expenses arising from labor services, including but not limited to, installa
EXCEPT AS PROVIDED IN THIS LIMITED WARRANTY, ECCOTEMP MAKES NO WARRANTY, EXPRESS OR IMPLIED, TO
tion or removal services due to a warranty claim.
ANYONE AS TO FITNESS FOR ANY PURPOSE, MERCHANTABILITY, DESIGN, CONDITION, CAPACITY, PERFORMANCE,
4. A repair, replacement, or refund will not be provided if the Product is used in a hot water circulation loop, in series with
OR ANY OTHER ASPECT OF THE PRODUCT OR ITS MATERIAL OR WORKMANSHIP. ALL IMPLIED WARRANTIES WHICH
a circulation system, where an on-demand recirculation system is incorporated, or in any other corrosive or otherwise
destructive environment where the Product is not intended to be used as set forth in Eccotemp's Installation Manual and
MAY EXIST, NOTWITHSTANDING THIS DISCLAIMER, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY.
Use & Care Manual.
THIS LIMITED WARRANTY IS MADE IN LIEU OF ALL OTHER GUARANTEES, WARRANTIES, REPRESENTATIONS,
5. A repair, replacement, or refund will not be provided if the Product is damaged as a result of improper installation,
CONDITIONS, OBLIGATIONS, OR LIABILITIES, EXPRESS OR IMPLIED.
6. A repair, replacement, or refund will not be provided if the Product is damaged as a result of improper use, including
ECCOTEMP SHALL NOT BE LIABLE, EITHER IN CONTRACT OR TORT, FOR ANY DIRECT, INDIRECT, INCIDENTAL OR
freezing within the unit or surrounding piping, incorrect sizing for the application, scale build up, or incorrect gas and/or
water pressure.
CONSEQUENTIAL DAMAGES, OR ANY LOSS, DAMAGE, OR INJURY TO PERSONS, INCLUDING DEATH, PROPERTY, OR
THINGS, OR FOR DAMAGES OF ANY KIND OR NATURE INCLUDING BUSINESS INTERRUPTION, INCONVENIENCE OR
7. This Product shall not be used as a pool or spa heater. Use of the Product as a pool or spa heater shall be considered
misuse and will render this Limited Warranty null and void.
LOSS OF ANTICIPATED PROFITS OR SAVINGS OCCASIONED BY OR ARISING OUT OF THE USE, MISUSE, NONUSE,
REPAIR, REPLACEMENT OR DELAY IN DELIVERY OF THE PRODUCT. ECCOTEMP SHALL NOT BE LIABLE FOR THE COST
8. A repair, replacement, or refund will not be provided if the Product is damaged by the use of non-potable, untreated or
poorly treated well water, or water with high PH levels or hardness levels in excess of 12 grains per gallon (200 mg/L).
OF ANY WORK DONE BY PURCHASER OR OTHERS TO THE PRODUCT.
9. A repair, replacement, or refund will not be provided under this Limited Warranty if the original serial number on the
Product has been removed or altered in a way that causes the serial number to not be readily determined.
This Limited Warranty gives specific legal rights. Some jurisdictions do not allow the exclusion or limitation of implied
10. Eccotemp will not pay electricity or fuel costs, or increases in electricity or fuel costs, for any reason whatsoever, in
warranties or incidental or consequential damages. In such jurisdictions, the limitations or exclusions do not apply to
cluding additional or unusual use of supplemental electrical heat.
the Owner. The Owner may also have other rights that may vary by jurisdiction.
11. Eccotemp will not be responsible for any default or delay in performance under this Limited Warranty caused by any
factor or contingency outside of its control.
VII. MISCELLANEOUS
No agent, employee or representative of Eccotemp has any authority to bind Eccotemp to any representation or warran
ty concerning the Product not contained in this Limited Warranty. Eccotemp reserves the right and authority to change,
modify or alter this warranty at any given time.
VIII. FOR CUSTOMERS WITH A HOME WARRANTY
Please Note: This warranty and all Eccotemp content is subject to change. Please refer to
sstack.com for the most updated version. For further questions, please email
Often your home warranty will assist in covering some of the fees related to your home appliances, such as your water
our support team at support@eccotemp.com.
heater. Be sure to check with your home warranty company for assistance prior to reaching out to Eccotemp.
PLEASE NOTE: THIS MODEL IS NOT RECOMMENDED, NOR HAS IT BEEN TESTED FOR ANY PERMANENT OR INDOOR INSTALLATION. THIS
MODEL IS PART OF OUR PORTABLE, OUTDOOR SERIES AND NEEDS TO BE TAKEN DOWN AND STORED IN A WARM, DRY PLACE AFTER EVERY
USE. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. VISIT SSTACK.COM FOR THE
20
Shop Online: Sstack.com
Support: Sstack.com
LATEST VERSION OF THE MANUAL AND WARRANTY.
Phone Number: 800-365-1311
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Support: Support.Eccotemp.com
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