Warranty - Eccotemp EL10 Manual

Eccotemp Systems, LLC
Limited Warranty Information
Model (s): EL10 Portable Outdoor Tankless Water Heater
I.LIMITED WARRANTY
Subject to the terms below, Eccotemp Systems, LLC ("Eccotemp") provides this limited warranty (the "Limited Warranty") to cover the following Products and
Covered Components:
PRODUCT NAME
EL10 Portable Outdoor Tankless Water Heater
This Limited Warranty is being provided to the original purchaser and subsequent owners (the "Owner"), but only while the Product remains as the site of the
original installation.
II.LIMITED WARRANTY PERIOD
The term of this Limited Warranty (the "Warranty Period") begins on the date of purchase and ends as set forth below:
2 YEAR WARRANTY
The covered components, except for the Heat Exchanger, in the Product are warranted by Eccotemp for a period of two (2) years from the date of purchase
when installed according to Eccotemp's Installation and Operating Instructions.
2 YEAR WARRANTY
The Heat Exchanger in the Product is warranted by Eccotemp for a period of two (2) years from the date of purchase when installed according to Eccotemp's
Installation and Operating Instructions.
30 DAY WARRANTY
All accessories that have been provided with the Product at no cost are warranted by Eccotemp for a period of thirty (30) days from the date of purchase
when installed according to Eccotemp's Installation and Operating Instructions.
III.WARRANTY COVERAGE
If, during the Warranty Period, a component in the Product fails because of a manufacturing defect, Eccotemp will repair, replace, or refund the Product to
the Owner at Eccotemp's sole discretion and as determined to be appropriate by the Eccotemp Support Team. As set forth in Section IV, the Owner may be
responsible for all shipping, freight, and handling charges, as well as all fees and costs associated with the warranty service, including, but not limited to, all
labor and other costs involved in diagnostic calls or in removing, repairing, servicing, or replacing any component. Eccotemp's sole responsibility under this
Limited Warranty is to repair, replace, or refund the cost of the Product at Eccotemp's sole discretion. In the event that an exact replacement component is
no longer available, Eccotemp will, at its option, provide a substitute component that Eccotemp deems suitable for the Product. If the Owner reports a
subsequent issue with any covered component in the Product, the Owner may be responsible for retaining the failed component(s) for 90 days after a
warranty claim is filed and must surrender the component(s) at the request of Eccotemp.
Both Eccotemp and the Owner of the Product are bound by this Limited Warranty.
IV.MAKING A WARRANTY CLAIM
To make a warranty claim through this Limited Warranty, the Owner must contact Eccotemp's Customer Service team at support@eccotemp.com, schedule a
call or live chat on the Eccotemp support page at http://support.eccotemp.com,. It is within Eccotemp's sole discretion when a repair, replacement, or refund
will be issued. Any return for refund must be approved by Eccotemp's Customer Service team prior to shipping the Product back to Eccotemp. Please refer to
Returning Your Product For Repair or Refund Policy provided with the Product.
Within the first 45 days of purchase, Eccotemp will cover all ground shipping costs for warranty related issues in the US and Canada, excluding Alaska, Hawaii
and any location outside of the continental US and Canada. After the first 45 days of purchase, the Owner is responsible for all shipping to Eccotemp,
regardless of reason or circumstance. Eccotemp will cover the warranty related shipping costs when returning the Product to the Owner after repair/inspec-
tion. The method for warranty related shipping will be ground equivalent with the provider within Eccotemp's sole discretion.
What information you will need for processing of your warranty claim:
Proof of purchase
Serial number
Photos of the installation
Photos of the damage point (if there is one)
All shipments of any type of product coming to Eccotemp for any reason must have a Return Goods Authorization ("RGA") number for any repairs to be
made. Please contact Eccotemp to obtain an RGA number prior to shipping anything to Eccotemp. Failure to do so could result in loss of Product. Eccotemp
will not be responsible for replacement due to loss or damage if these steps are not properly followed.
Any returns to Eccotemp must be sent in the original packaging. If your returned product does not have the original packaging and/or is missing any of the
components that came with the product, there will be a nonnegotiable 15% restock fee.
PLEASE NOTE: THIS MODEL IS NOT RECOMMENDED, NOR HAS IT BEEN TESTED FOR ANY PERMANENT OR INDOOR INSTALLATION. THIS
MODEL IS PART OF OUR PORTABLE, OUTDOOR SERIES AND NEEDS TO BE TAKEN DOWN AND STORED IN A WARM, DRY PLACE AFTER EVERY
USE. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE. VISIT SUPPORT.ECCOTEMP.COM FOR THE
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Shop Online: Eccotemp.com
COVERED COMPONENTS
EL10 Portable Tankless Water Heater and accessories: CSA
certified gas regulator and hose, mounting hardware, and
garden hose quick connect.
LATEST VERSION OF THE MANUAL AND WARRANTY.
Support: Support.Eccotemp.com Store Locator: Eccotemp.com/locator