Tenda RX27 Pro Quick Installation Manual page 65

FAQ
Q1: I cannot log in to the web UI by visiting tendawifi.com, what should I do?
A1: Try the following solutions:
• If you are using a wireless device, such as a smartphone:
− Ensure that it is connected to the WiFi network of the router.
− Ensure that the cellular network (mobile data) of the client is disabled.
• If you are using a wired device, such as a computer:
− Ensure that tendawifi.com is entered correctly in the address bar, rather than
the search bar of the web browser.
− Ensure that the computer is connected to the LAN port of the router properly
using an Ethernet cable.
− Ensure that the computer is set to obtain an IP address automatically and
obtain DNS server address automatically.
If the problem persists, please reset the router and try again.
Q2: How to restore my device to factory settings?
A2: When your device is working properly, hold down the Reset button of your device
using a needle-like item (such as a pin) for about 8 seconds, and release it when
the LED indicator blinks red fast. When the LED indicator lights solid green, your
device is reset successfully.
Q3: The device failed to be detected by the Tenda WiFi app upon my first time
using the device, what should I do?
A3: Try the following solutions:
1. Ensure that your mobile phone is connected to the default WiFi network of the
device.
2. Ensure that the network permission of Tenda WiFi app is enabled, you can tap
Settings > Tenda WiFi to enable it.
If the problem persists, please reset the router and try again.
Q4: When I use the product as a router, I cannot access the internet after the
configuration. What should I do?
A4: Try the following solutions:
• Check whether the WAN port of the router is connected to a modem or Ethernet
jack properly.
• Log in to the web UI of the router and navigate to the Internet Settings page.
Follow the instructions on the page to solve the problem.
If the problem persists, try the following solutions:
• For WiFi-enabled devices:
− Check whether your WiFi-enabled devices are connected to the WiFi network
of the router.
− Visit tendawifi.com to log in to the web UI and change your WiFi name and
WiFi password on the WiFi Settings page. Then try again.
• For wired devices:
− Check whether your wired devices are connected to a LAN port properly.
− Check whether wired devices are set to obtain an IP address automatically
and obtain DNS server address automatically.
Q5: I cannot find the 5 GHz/6 GHz WiFi network of the router on my WiFi-enabled
device. What should I do?
A5: Try the following solutions:
− Check whether your WiFi-enabled device supports 5 GHz or 6 GHz WiFi network.
Only devices supporting 5 GHz/6 GHz network can find and connect to the 5 GHz/
6 GHz WiFi network.
− Check whether you have enabled Unify 2.4 GHz & 5 GHz or Unify 2.4 GHz &
5 GHz & 6 GHz on the WiFi Settings page. If it is enabled, disable it and try again.