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Troubleshooting Tips... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Refrigerator does not run.
Refrigerator or freezer is
too warm
Refrigerator or freezer is
too cold
Refrigerator compressor
runs frequently or for long
periods of time
Moisture on exterior/
interior of refrigerator
Refrigerator has an odor
Light does not come on
Frost or ice crystals on
frozen food
49-1000695 Rev. 1
Possible Causes
Refrigerator is unplugged.
The circuit breaker is tripped/
turned off or the fuse is blown.
Refrigerator is in defrost mode
Temperature control is not set low
enough
Doors opened frequently or left
open
Warm food added recently
Items against back of
compartments are blocking
proper airflow
Refrigerator is in adaptive defrost
mode
Temperature control is set too low
Normal when first plugged in
Warm or large amounts of food
added
Door is left open
Hot weather or frequent openings
Temperature control set to coldest
setting
High humidity
Doors opened frequently or left
open
Open container of water in
refrigerator
Food is not sealed or packaged
properly
Interior needs to be cleaned
Refrigerator is unplugged
Light switch gets stuck
LED light broken
Freezer door left open or opened
frequently
Items blocking freezer air vents
and preventing proper air flow
What to Do
Plug refrigerator into power source
Reset/Turn on circuit breaker or replace fuse.
Wait about 30 minutes for defrost cycle to end
and cooling system to restart
Turn temperature knob clockwise to adjust to a
lower temperature; allow 24 hours to adjust
Keep door closed / Check that a package isn't
preventing door from closing
Allow time for food and refrigerator to cool
Store items only inside the trim of the glass
shelves; don't place items against sides of the
compartments or directly in front of any vents
This is normal. Defrost cycle lasts about 30
minutes
Turn knob counter-clockwise to change to a
warmer setting; allow 24 hours to adjust
Allow 24 hours for the refrigerator to cool down
This is normal
Ensure that door is not being held open by an
item
This is normal
Adjust knob to a warmer setting
This is normal; Dry surface and adjust
temperature knob to slightly colder setting
Keep door closed / Check that a package isn't
preventing door from closing
Cover or seal container
Re-seal packaging / Place an opened box of
baking soda in the refrigerator, replace every
three months
Follow cleaning instructions in Care and Cleaning
section
Plug refrigerator in to power source
Switch located at the right of Refrigerator
compartment. Make sure it moves freely when
manually pressed in and out
Contact after-sale service for replacement
Turn temperature knob counter-clockwise to
change to a warmer setting; allow 24 hours to
adjust
Move items away from rear wall
13
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