FBD 372 Installation & Operation Manual
Multi-flavor merchandiser
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- Installation & operation manual (38 pages) ,
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- Installation & operation manual (59 pages)
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Summary of Contents for FBD 372
- Page 1 MULTI-FLAVOR MERCHANDISER INSTALLATION & OPERATION MANUAL MODELS 372/771/772 24-M4MF-0001_03...
- Page 2 FBD parts, equipment or any delay with respect to its delivery.
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Page 3: Table Of Contents
2.2 DIMENSION AND WEIGHT SPECIFICATIONS ..............4 2.3 CONTENT SPECIFICATIONS ....................4 3. INSTALLATION ........................5 3.1 INSTALLATION OF 372 MULTI-FLAVOR MERCHANDISER ..........5 3.2 INSTALLATION OF 771/772 TOP-OPENING MULTI-FLAVOR MERCHANDISER ....6 3.3 INSTALLATION OF 771/772 SIDE-OPENING MULTI-FLAVOR MERCHANDISER ....7 4. - Page 4 INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS TABLE OF CONTENTS (CONTINUED) 8.9 CRITICAL ERROR SCREEN ....................45 8.10 TROUBLESHOOTING OVERVIEW ..................45 9. APPENDIX ..........................46 9.1 DISPENSE FUNCTION ..................... 46 9.2 DISPENSE FUNCTION (WITH VARIED DISPENSE SETTINGS) ........... 47 9.3 DISPENSE FUNCTION (WITH ALTERNATIVE FLAVOR) ............. 48...
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Page 5: Safety
INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS 1. SAFETY 1.1 Electrical This accessory must be properly installed according to the instructions in this manual. Proper installation will ensure that the accessory is properly grounded and prevent possible fatal electric shock or serious injury to the operator. Before attempting any internal maintenance, disconnect electrical power to the dispenser to prevent personal injury. -
Page 6: Specifications And Requirements
The 771 and 772 multi-flavor dispensers belong to the 77x series and therefore use the same merchandiser model; whereas, a 372 multi-flavor merchandiser should only be installed on a 372 dispenser. -
Page 7: Installation
Since the merchandiser receives power from the dispenser and communicates with the main control board, it is important that power and serial harnesses be connected correctly during installation. 3.1 Installation of 372 Multi-Flavor Merchandiser Remove the merchandiser from the packaging and inspect it for damage or missing parts. -
Page 8: Installation Of 771/772 Top-Opening Multi-Flavor Merchandiser
INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS 3.2 Installation of 771/772 Top-Opening Multi-Flavor Merchandiser Remove the merchandiser from the packaging and inspect it for damage or missing parts. Remove the collar from each of the brackets on the merchandiser with a 3/32" hex wrench. Place the collars and wrench nearby so they are accessible for the next step. -
Page 9: Installation Of 771/772 Side-Opening Multi-Flavor Merchandiser
INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS 3.3 Installation of 771/772 Side-Opening Multi-Flavor Merchandiser Remove the merchandiser from the packaging and inspect it for damage or missing parts. Add the snap ring (1) to the bracket (2). Install the hinge brackets on the front of the dispenser. Ensure the snap ring faces toward the outside of the dispenser. -
Page 10: Multi-Flavor Merchandiser Display
Once the dispenser has been powered on, the digital screen will begin to boot. The display’s backlight will activate and will be followed by the FBD logo. It may take up to thirty seconds for the display to fully load. Once the boot sequence is complete, the FBD logo will be replaced by the multi-flavor interface (shown below). -
Page 11: Screen Layout
INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS 4.2 Screen Layout The multi-flavor setup allows the user to add one or more flavors to dispense with the base flavor in the barrel. The user can select any variety of flavors; each flavor will be marked as it is selected. When one or more is selected, the POUR button will appear to indicate that a drink is ready to be dispensed. -
Page 12: Menu Structure
INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS 5. MENU STRUCTURE 5.1 Accessing Menus The multi-flavor merchandiser allows the user to change the visual content displayed on the interface and the functionality of the multi-flavor barrel through the service menus. The menu is locked and not accessible to consumers but, once opened by authorized personnel, can be used to change visual content, barrel settings, and data management. - Page 13 DRAFTSERV® is a registered trademark of DraftServ Technologies, LLC. For additional information, contact FBD Sales. View drink dispense data. System administration controls. Controls other settings and parts of the interface functionality such as passwords for store operators or managers.
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Page 14: Change Graphics
INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS 5.2 Change Graphics The "Change Graphics" menu allows the operator to update the flavor and background images displayed on the main user interface. This menu is available to the store operator, store manager, and service technician. Once selected from the menu screen, please follow the steps below to change the images. -
Page 15: Change Video
INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS 5.3 Change Video The "Change Video" menu allows the operator to update the content displayed on the video portion of the door for merchandisers with video capabilities. Either a static image or video can be used. This menu is available to the store operator, store manager, and service technician. -
Page 16: Clean Display
INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS 5.4 Clean Display The "Clean Display" menu disables the screen's touch function to allow the user to clean the display. This menu is available to the store operator, store manager, and service technician. Once selected, a dialog box will appear to verify that the clean display option is being requested. Select the green check mark to initiate the clean display mode. -
Page 17: Information
The “Information” menu displays details about the door software and dispenser firmware. This menu is available to the store operator, store manager, and service technician. The information in this menu is useful when contacting FBD Technical Support for troubleshooting. The menu also provides a "View Licenses" button that, when selected, will provide a QR code which will direct users to a website with legal information. -
Page 18: Alternative Flavor Lockout
INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS 5.7 Alternative Flavor Lockout The "Alternative Flavor Lockout" can prevent any flavor set up as an "alternative" flavor from being dispensed. This icon will only be shown in the menu when at least one alternative flavor has been set up under the "Configure Flavors" menu option (please refer to Section 5.8 for additional information on setting up flavor types). -
Page 19: Configure Flavors
INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS 5.8 Configure Flavors The "Configure Flavors" menu is used to change flavor types and perform flow rate calibrations for flavor syrups. This menu is only available to service technicians. Once selected, there are two tabs that can be accessed: "Flavor Types" and "Calibrate Flavors."... -
Page 20: Calibrate Flavors
INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS Calibrate Flavors The flavor injection modules must be calibrated before the dispenser is ready for store operation. The calibration procedure requires access to the product tray. Before beginning the procedure, remove the drip tray, splash plate, and front cover to access the flavor modules. - Page 21 MULTI-FLAVOR MERCHANDISERS To adjust the flavor module manually, access the product tray and locate the flavor modules. The flavor modules are located in the front of the product tray as shown below by model. 372 MFLV 771 MFLV 772 MFLV...
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Page 22: Settings
INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS Adjust the flow rate on the flavor module using a flathead screwdriver. Turn clockwise to increase the flow and counterclockwise to decrease the flow. Flavor Flow Control Flow Rate Adjustment Turning Clockwise Turning Counterclockwise Increases Flow Rate Decreases Flow Rate –... - Page 23 INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS To change the language, select the "English" button to display a drop-down menu of all supported languages. Once the language is selected, all menu options and main screen messages (flavor and barrel status) will change to the selected language.
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Page 24: Dispense Settings
INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS Dispense Settings The "Dispense Settings" tab provides options related to how a drink is dispensed. Refer to the table below for additional information on each option. Sections 9.1, 9.2, and 9.3 provide examples of various dispense settings. Item Description Base-Only Dispensing: Shows/hides the base flavor on the main screen. - Page 25 INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS Dispense Settings Continued Item Description Maximum Flavor Injections: Sets the number of flavor add-ins that can be dispensed with the base flavor. Select the button next to the option and a drop-down menu will appear that allows the user to choose between 1 to 4 flavors.
- Page 26 INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS Dispense Settings Continued Item Description Pre-Injection Delay Time: Sets the time delay before flavor shots are dispensed into the product. Select the button next to the option and a pop-up window will display a slider bar that sets the time. Once a number has been selected, press the green check mark to confirm the selection.
- Page 27 INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS Dispense Settings Continued Item Description Base Flavor Time: Sets the time between flavor injections when multiple flavors are dispensed with the base flavor. Select the button next to the option and a pop-up window will display a slider bar that sets the time. Once a number has been selected, press the green check mark to confirm the selection.
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Page 28: Miscellaneous Settings
INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS Miscellaneous Settings The "Miscellaneous Settings" tab displays additional settings. Refer to the table below for additional information on each setting. Item Description Units of Measure: Changes the units of measure used throughout the various menus. Select the button next to the option and a drop-down menu will appear that allows the user to select between Metric or Imperial. - Page 29 INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS Miscellaneous Settings Continued Item Description Dispense Data Logging: Enables/disables dispense data recording. When turned ON, the system will log flavors selected and drinks dispensed. Please refer to Section 5.10 for additional information on dispense data. Select-All Flavor Button: Converts the fourth add-in flavor button to a "select all"...
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Page 30: Dispense Data
INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS 5.10 Dispense Data This menu provides data on dispensed drinks. The data is displayed as a list or a graph, depending on the selected tab. This menu is only available to service technicians and will only be visible if the "Dispense Data Logging" option is enabled in the "Settings"... -
Page 31: Drink Combinations
INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS Drink Combinations The "Drink Combinations" tab graphs the number of dispensed drinks by flavor add-in combination. As with the "Summary" tab, there is a barrel button for switching between barrels. This menu allows the user to choose a start and end date by selecting each button and choosing a date from the provided calendar. -
Page 32: System Administration
INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS 5.11 System Administration This menu provides other settings that control the interface's security, system, and media. This menu is only available to service technicians, and has four sections: "Passwords," "Media," "Settings," and "System." Passwords The store operator and store manager passwords can be changed in this menu. -
Page 33: Media
INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS Media The options under this category allow graphics and videos to be added from a USB to the merchandiser's internal memory. To use these options, a USB with media content needs to be inserted into any of the USB ports on the merchandiser (refer to Sections 6.1 and 6.2 for information on accessing USB ports and loading content). -
Page 34: Settings
INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS Settings These options can load the factory default settings, copy the merchandiser's settings to a USB, or download settings from a USB to replace the existing settings on the merchandiser's internal memory. In this category, "settings" refer to those listed in the "Settings"... -
Page 35: System
Copy Debug Logs: This option copies the merchandiser debug logs to a USB. These logs are useful when troubleshooting with FBD Technical Support. In order to use this option, a USB needs to be inserted into any of the USB ports in the merchandiser (refer to Section 6.2). -
Page 36: Adding Images To Merchandiser
INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS 6. Adding Images and Videos to Merchandiser All multi-flavor merchandisers allow the user to add new graphics (flavor or background) and videos to the internal memory. A removable USB drive is used to transfer media content to the door. Section 6.1 describes the necessary format for USB content and Section 6.2 describes how to access the USB ports and upload content to the merchandiser. -
Page 37: Accessing Usb Ports And Usb Content
Once images have been added to the USB as specified in Section 6.1, the images will need to be uploaded to the merchandiser. Follow the steps below to access the USB ports and upload the images. 372 Multi-Flavor Merchandiser Lift the door up to view the back panel and locate the opening at the bottom right corner of the door. - Page 38 INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS 771/772 Multi-Flavor Merchandiser Lift the door up to view the back panel and locate the access panel in the center back area of the door. Remove the access panel using a Phillips screwdriver. Insert a USB into any of the available USB ports. Ensure it is inserted correctly.
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Page 39: Status Messages
Defrosting, Not Ready Barrel defrosting. Wait for defrost cycle to complete. Door Comm Error Door is not communicating with the Contact service provider or FBD Technical dispenser's main control board. Support. Freezing, Please Wait... Barrel in first freeze after defrost. -
Page 40: Troubleshooting
INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS 8. Troubleshooting In most cases, the status messages listed in Section 7 will direct the user to the problem. However, there may be instances where the merchandiser hardware requires maintenance. 8.1 77X Hardware Overview While the merchandiser communicates with the dispenser, it has an independent operating system that generally consists of a main control board, display adapter board, touchscreen display, and lighting components. -
Page 41: 372 Hardware Overview
Display Adapter Board 77X MFLV Display Components 8.2 372 Hardware Overview The 372 merchandiser operates similarly to the 77X merchandiser and has the same operating system, but functions without the display adapter board present in the 77X version. Graphic Diffuser... - Page 42 INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS Angled Access Cover Back View 372 MFLV Display Components...
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Page 43: Video Door Hardware Overview
INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS 8.3 77X Video Door Hardware Overview The 77X video merchandiser is based on the same core technology, but adds a larger screen to provide the video playback area. The larger display requires a different display adapter board and a separate backlight power supply board; however, the control board is the same across all 77X Muliflavor doors. - Page 44 INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS Touch Control Touch Controller Cable Connection Board Door Backlight Power Supply Board Main Control Display Cable Power to Board Connections Door Lighting Communication with Dispenser Power from Display Adapter Dispenser to Board Board SD Card Slot Video and AUX Connections...
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Page 45: Merchandiser-To-Dispenser Connections
8.5 Status LEDs There are 6 status LED lights on the main control board (consistent across 372 and 77X)–five green and one red. Four of the green LEDs indicate the merchandiser's power status; the other green LED, labeled LED_PANEL, indicates the status of the merchandiser lighting and will only be lit when the lighting is on, and vice-versa. -
Page 46: Troubleshoot Power Issues
If the meter reads 24 VDC, the problem is with the merchandiser. For 77X merchandisers, open the rear hinged access panel to view the control board. For 372 merchandisers, view the control board through the access opening (the back panel will need to be removed if in-depth work is required). -
Page 47: Critical Error Screen
Verify the yellow/orange/black communication harness connection between the Door Comm Error is persistent. merchandiser control board and the dispenser control board is secure. Critical Error Detected Follow the steps on the display and contact FBD Technical Support... -
Page 48: Appendix
INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS 9. Appendix Section 9.1 and 9.2 illustrate how a drink is dispensed when different dispense settings (explained in Section 5.9, items 5-8) are applied. Section 9.3 illustrates how a drink is dispensed when an alternative flavor is enabled. 9.1 Dispense Function Mul�-Flavor Dispense Func�on Pre-Injec�on... -
Page 49: Dispense Function (With Varied Dispense Settings)
INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS 9.2 Dispense Function (with varied dispense settings) Mul�-Flavor Dispense Func�on Pre-Injec�on Post-Injec�on Flavor Delay Purge Time Base Flavor Time 1 sec 2 sec 3 sec 4 sec 5 sec 6 sec 7 sec 8 sec 9 sec 10 sec Dispense Over Time... -
Page 50: Dispense Function (With Alternative Flavor)
INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS 9.3 Dispense Function (with alternative flavor) Mul�-Flavor Dispense Func�on with Alterna�ve Flavor Pre-Injec�on Post-Injec�on Flavor Delay Purge Time Base Flavor Time 1 sec 2 sec 3 sec 4 sec 5 sec 6 sec 7 sec 8 sec 9 sec 10 sec... - Page 51 INSTALLATION & OPERATION ADDENDUM MULTI-FLAVOR MERCHANDISERS NOTES FBD TECHNICAL SUPPORT: 866-323-2777 (U.S. & Canada), 852-2369-3998 (International), 1300 551 361 (Australia), or www.fbdfrozen.com...
- Page 52 The disposal of this product must comply with local regulations. Dispenser is not to be disposed of with household waste. Contact the retailer where this dispenser was purchased or recycle by locating an authorized recycler.