Wi-Fi Troubleshooting - Raymarine LIGHTHOUSE 4 Operation Instructions Manual

33.9 Wi-Fi troubleshooting

Before troubleshooting problems with your Wi-Fi connection, ensure that
you have followed the Wi-Fi location requirements guidance provided in the
relevant installation instructions and performed a power cycle/reboot of the
devices you are experiencing problems with.
Cannot find network
Possible cause Possible solutions
Wi-Fi not currently Ensure Wi-Fi is enabled on both Wi-Fi devices and
enabled on devices. rescan available networks.
Some devices may Power cycle / reboot devices and rescan available
automatically turn networks.
off Wi-Fi when not in
use to save power.
Device not 1. Try to enable broadcasting of the device's
broadcasting. network using the Wi-Fi settings on the device
you are trying to connect to.
2. You may still be able to connect to the device,
when it is not broadcasting, by manually
entering the device's Wi-Fi Name / SSID and
passphrase in the connection settings of the
device you are trying to connect.
Devices out of range Move devices closer together or, if possible remove
or signal being the obstructions and then rescan available network.
blocked.
Cannot connect to network
Possible cause Possible solutions
Some devices may Power cycle/reboot devices and retry the
automatically turn connection.
off Wi-Fi when not in
use to save power.
Trying to connect Ensure you are trying to connect to the correct Wi-Fi
to the wrong Wi-Fi network, the Wi-Fi network's name can be found in
network the Wi-Fi settings on the broadcasting device (the
device that you are trying to connect to).
Troubleshooting
Possible cause Possible solutions
Incorrect network Ensure you are using the correct passphrase, the
credentials Wi-Fi network's passphrase can be found in the
Wi-Fi settings on the broadcasting device (the
device that you are trying to connect to).
Bulkheads, decks 1. Try repositioning the devices so the structure is
and other heavy removed from the direct line of sight between
structure can the devices, or
degrade and even
2. If possible use a wired connection instead.
block the Wi-Fi
signal. Depending
on the thickness
and material used it
may not always be
possible to pass a
Wi-Fi signal through
certain structures
Interference being 1. Change the Wi-Fi Channel of the device you are
caused by other trying to connect to and retry the connection.
Wi-Fi enabled or You can use free Wi-Fi analyzer apps on your
older Bluetooth smart device to help you choose a better
enabled devices channel (channel with least traffic).
(Bluetooth and Wi-Fi
2. Temporarily disable each wireless device in
both operate in the
turn until you have identified the device causing
2.4 GHz frequency
the interference.
range, some older
bluetooth devices
may interfere with
Wi-Fi signals.)
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