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The product does not
turn on continuously due
to Always Ready mode
operation or does not
automatically turn on by
sensor.
Hands-free Voice Control
does not work properly.
• Make sure to wring any excess water or cleaner from the cloth.
• Do not spray water or cleaner directly onto the TV screen.
• Make sure to spray just enough of water or cleaner onto a dry cloth to wipe the screen.
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• The motion sensor is located on the bottom center of the product.
• The motion sensor is only supported by some models.
• If there is a foreign substance on the motion sensor, it may not work properly.
• If the environment around the product is too bright or too dark, the motion sensor may not work properly.
• Obstacles in front of the product may affect the detection function of the motion sensor.
• It can operate by recognising changes in lighting around the product or movement of objects (pets/robot vacuum
cleaners, etc.).
• To stop using the Always Ready mode in
or to use only the General Always Ready mode function, you can select Enable Always Ready mode, turn off the
screen, and then stop using the motion sensor in [Always Ready Settings]. The screen-on function with the motion
sensor can be set by adjusting the performance of the sensor through the [Always Ready Settings] → [Motion
Sensor Sensitivity] setting.
• Direct the front of the Zero Connect Box towards the user.
• Turn the dial on the top of the Zero Connect Box left or right to adjust the direction of the sliding button towards
the TV Screen receiver.
→ [
] → [General] → [AI Service] → [Voice Recognition Settings] screen, turn on the [Use
• From the
Hands-free Voice Control] menu. (Depending upon model)
→ [
] → [General] → [Always Ready] → [Enable the function],
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