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EMERGENCIES: If a gas leak cannot be stopped, or a fire occurs due to gas leakage, call the fire department.
Problem
Gas leaking from
cracked/cut/burned a
hose.
Gas leaking from the LP
tank.
Gas leaking from the LP
tank valve.
Gas leaking between the
LP tank and the regulator
connection.
Fire coming through the
control panel.
Drip fire or continuous
excessive flames above
the cooking surface.
Troubleshooting
Problem
Burner(s) will not light
using the igniter. (Also
view the Electronic ignition
Troubleshooting)
Continued on next page.
Possible Cause
• Damaged hose.
• Mechanical failure due to rusting or
mishandling.
• Failure of the tank valve through
mishandling or mechanical failure.
• Improper installation, connection not
being tight, or failure of the rubber
seal.
• Fire in the burner tube section due to
blockage.
• Too much drip buildup in firebox or
grease tray area.
Possible Cause
GAS ISSUES:
• Trying to light the wrong burner.
• Burner is not engaged with the
control valve.
• Obstruction in the burner.
• No gas flow.
• Coupling nut and LP tank valve not
fully connected.
ELECTRICAL ISSUES:
• Electrode cracked or broken;
sparks at crack.
• Electrode tip is not in the proper
position.
• Wire and/or electrode covered
with cooking residue.
• Wires are loose or disconnected.
• Wires are shorting (sparking)
between igniter and electrode.
• Dead battery.
Prevention/Solution
• Turn off the gas from your LP tank or your natural gas system.
If the hose is cracked or cut but not burned, simply replace the
valve / hose / regulator. If the hose is burned, the cause could
be something other than a faulty valve/hose/regulator. Do not
use of grill until a plumber or gas technician has investigated
and corrected the problem.
• Replace the LP tank.
• Turn off the LP tank valve. Return the LP tank to the gas supplier.
• Turn off the LP tank valve. Remove the regulator from the tank
and visually inspect the rubber seal for any damage. See the
Leak test on page 7 for instructions on finding leaks in your
regulator.
• Turn the control knobs and the LP tank valve off. Leave the lid
open to allow the flames to die down. After the fire is out and
the grill is cold, remove the burner and inspect for spider nests
or rust. See the Spider Alert and Cleaning the Burner Assembly
sections on page 10 of this Use & Care Guide.
• Turn the control knobs and LP tank valve off. Leave the lid open
to allow the flames to die down. After the grill has cooled, clean
any food particles and excess Drip from inside the firebox area,
grease tray, and any other surface that may come into contact
with food particles and excess Drip.
Prevention/Solution
• See instructions on the control panel and in the Use and Care
section.
• Make sure the valves are positioned inside of the burner tubes.
• Ensure the burner tubes are not obstructed with spider webs or
other matter. See the cleaning section on page 10 of the Use
and Care.
• Make sure the LP tank is not empty. If the LP tank is not empty,
refer to the "Sudden drop in gas flow section on page 31".
• Turn off the knobs and disconnect the coupling nut from LP tank.
Reconnect and retry.
• Turn the coupling nut approximately one-half to three-quarters
additional turn until solid stop. Tighten by hand only - do not use
tools.
• Replace the electrode(s).
Main Burners:
• Tips of the electrode should be pointing toward the gas port
opening on the burner. The distance should be 1/8" to 1/4".
Adjust if necessary.
Side Burner:
• Tip of the electrode should be pointing toward the gas port
opening on the burner. The distance should be 1/8" to 3/16".
Adjust if necessary.
• Clean the wire and/or electrode with rubbing alcohol with a
clean swab.
• Reconnect the wires or replace the electrode/wire assembly.
• Replace with a new AAA-size alkaline battery.
30
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