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en-us Troubleshooting
Issue
All LEDs light up or flash.
Water is left in the appliance at the
end of the program.
Appliance cannot be switched on
or operated.
Appliance does not start.
Wash cycle starts up
automatically.
Appliance stops during the cycle or
cuts out.
Appliance door cannot be closed.
30
Cause and troubleshooting
Electronics have detected a fault.
Press the main switch button for approx. 4 seconds.
1.
→ "Controls", Page 8
The appliance is reset and restarted.
If the problem occurs again:
2.
Switch off the appliance.
‒
Unplug the power plug or switch off the circuit breaker in the fuse box.
‒
Wait at least 2 minutes.
‒
Switch on the circuit breaker in the fuse box or plug in the power plug.
‒
Switch on the appliance.
‒
If the problem occurs again:
3.
Contact customer service.
‒
→ "Customer Service", Page 32
Filter system or area under the filters is blocked.
Clean the Filters → Page 22 .
1.
Clean the Drain pump → Page 31 .
2.
Program has not yet ended.
Wait until the program ends or terminate the program with Reset.
▶
→ "Terminating the wash cycle", Page 18
▶
Software update is taking place.
Wait until the software update has finished.
▶
Appliance functions have failed.
Pull out the power cord plug or switch off the breaker.
1.
Wait at least 2 minutes.
2.
Connect the appliance to the power supply.
3.
Switch the appliance on.
4.
The breaker has tripped.
Check the relevant breaker.
▶
Power cord is not inserted.
Check whether the power outlet is working.
1.
Check whether the power cord plug is properly inserted in the power outlet and
2.
on the rear of the appliance.
Appliance door is not closed properly.
Close the appliance door.
▶
You did not wait until the cycle ended.
→ "Terminating the wash cycle", Page 18
▶
Appliance door is not closed properly.
Close the appliance door.
▶
Power and/or water supply has been interrupted.
Check the power supply.
1.
Check the water supply.
2.
Upper rack is pressing against inner door and preventing appliance door from being
closed securely.
Check whether the rear panel of the appliance is being pressed in by a power
▶
outlet or a hose holder that has not been removed.
Arrange the dishware so that no parts project beyond the rack and prevent the
▶
appliance door from closing properly.
Door lock has been activated.
Close the appliance door with greater force.
▶
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