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USER INSTRUCTIONS
THE WIDEX MOMENT™ FAMILY
MBB3D model
BTE
(Behind-the-ear)

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Summary of Contents for Widex MOMENT MBB3D

  • Page 1 USER INSTRUCTIONS THE WIDEX MOMENT™ FAMILY MBB3D model (Behind-the-ear)
  • Page 2 YOUR HEARING AID (To be filled out by your hearing care professional) This is a list of possible programs for your hearing aid. For further informa- tion on the use of these programs, see Customization. Your hearing aid programs: PROGRAMS AUDIBILITY EXTENDER ...
  • Page 3 Read the instructions Carefully read the user instructions in this booklet and in the booklet "Ear- sets for Widex hearing aids" before you start using your hearing aid. You should also read the user instructions for the charger. Sound streaming and wireless control The hearing aid allows sound streaming and direct wireless control from smartphones and other devices via DEX.
  • Page 4 The hearing aid works wirelessly with the MOMENT app. We take no respon- sibility if the hearing aid is used with any third party app or if the app is used with any other device. Read more about the app in the booklet.
  • Page 5: Table Of Contents

    CONTENTS IMPORTANT SAFETY INFORMATION............7 YOUR HEARING AID...................9 Welcome......................9 Your hearing aid at a glance...............9 CONDITIONS FOR USE................11 Indications for use................... 11 Intended use....................11 Operating, storage and transportation conditions........12 Operating conditions..................12 Storage and transportation conditions............ 12 DAILY USE....................13 Turning the hearing aid on and off...............13 Putting on and removing the hearing aid...........
  • Page 6 The Zen program..................20 Program adjustment..................21 Sound signals....................21 Lost partner ....................21 Sound adjustment..................21 Using a smartphone with your hearing aid..........23 PAIRING YOUR HEARING AID AND SMARTPHONE........24 Compatability with smartphones..............24 CLEANING....................25 Tools........................ 25 Cleaning......................25 ACCESSORIES..................
  • Page 7: Important Safety Information

    IMPORTANT SAFETY INFORMATION Read these pages carefully before you begin using your hearing aid. Hearing aids and batteries can be dangerous if swallowed or used im- properly. Swallowing or improper use can result in severe injury or even fatalities. In case of ingestion, contact your local emergency number or hospital immediately.
  • Page 8 Keep hearing aids, their parts, accessories and batteries away from chil- dren and mentally disabled people. Never try to open or repair the hearing aid yourself. Contact your hearing care professional if you need to have your hearing aid repaired. Your hearing aids contain radio communication technology.
  • Page 9: Your Hearing Aid

    YOUR HEARING AID Welcome Congratulations on your new hearing aid. Use your hearing aid regularly, even if it takes some time getting used to it. Infrequent users don’t usually get the full benefit of a hearing aid. NOTE Your hearing aid and its accessories may not look exactly as illustrated in this booklet.
  • Page 10 NOTE Please note that the hook is fixed to the hearing aid and should not be removed.
  • Page 11: Conditions For Use

    CONDITIONS FOR USE Indications for use The hearing aids are indicated for individuals with a range of hearing loss from minimal (10 dB HL) to severe-to-profound (105 dB HL) and all hearing loss configurations. They are to be programmed by licensed hearing care professionals (audiol- ogists, hearing aid specialists, otolaryngologists) who are trained in hearing (re)habilitation.
  • Page 12: Operating, Storage And Transportation Conditions

    Your hearing aid is sensitive to extreme conditions such as high tempera- ture. See the specific storage and transportation conditions below: Minimum Maximum Temperature -20°C (-4°F) 55°C (131°F) Humidity 10% rH 95% rH You can find technical data sheets and additional information on your hear- ing aids on https://global.widex.com.
  • Page 13: Daily Use

    DAILY USE Turning the hearing aid on and off To turn the hearing aid on, close the battery door. The hearing aid will play a sound signal to indicate that it is on, unless your hearing care professional has deactiva- ted this function.
  • Page 14: How To Tell Right From Left

    Your hearing aid can be fitted using different types of ear-sets. See the sep- arate ear-set manual for more information about your ear-set. Removing the hearing aid Start by removing the hearing aid from behind the ear. Then take the ear-set carefully out of the ear canal while you hold the lower part of the tube/earwire.
  • Page 15: The Battery

    THE BATTERY Use a type 13 zinc-air battery for your hearing aid. Always use a fresh, new battery that is precisely the kind recommended by your hearing care professional. NOTE Check that the battery is completely clean and free of any residue before insert- ing it in the hearing aid.
  • Page 16 Take the adhesive tab off the new battery and make sure there is no sticky substance left on it. Let it "breathe" for 60 seconds. Use the nail grip to gently swing the battery door open and remove the old battery. Now place the new battery in the drawer as shown.
  • Page 17: Tamper-Resistant Battery Drawer

    Tamper-resistant battery drawer If the hearing aid is going to be used by a child or a mentally disabled per- son, you can ask your hearing care professional to provide it with a tamper- resistant battery drawer. To open battery drawer, use the special tool you've received, and do as illustrated.
  • Page 18: Customization

    CUSTOMIZATION Programs This is an overview of programs that you can select from. Ask your hearing care professional for guidance. PROGRAMS Universal Automatic program with focus on optimum sound in all situations PureSound Automatic program with focus on natural and pleasant sound in all situations Quiet Special program for listening in quiet envi- ronments...
  • Page 19 PROGRAMS Party For listening in situations with many people talking at the same time Social Use this program if you are in small social gatherings, such as family dinners Music For listening to music With this program you listen through the hearing aid's telecoil, which allows you to lis- ten directly to the sound without background noise (requires a teleloop system)
  • Page 20: The Zen Program

    SMARTTOGGLE PROGRAMS USE Zen+ This program is similar to Zen but allows you to listen to different types of tones or noise The names in the list of programs are the default names. Your hearing care professional can also select an alternative program name from a preselected list.
  • Page 21: Program Adjustment

    Program adjustment To change programs, just press the program button. To access and exit the SmartToggle program, press and hold the push button down for more than one second (this setting is optional). Once you have accessed the Smart- Toggle program, you can change among the different Zen styles selected for you by short presses on the button.
  • Page 22 You can also adjust the sound manually to achieve more comfort or more audibility, depending on your needs and preferences. For more information on how this works, consult your hearing care professional. Depending on the hearing aid settings and features, any sound adjustment you make will affect both hearing aids.
  • Page 23: Using A Smartphone With Your Hearing Aid

    Using a smartphone with your hearing aid When you use a smartphone, hold it in front of you so that the microphone on the phone is close to your mouth. This way you will experience the best sound during your phone call.
  • Page 24: Pairing Your Hearing Aid And Smartphone

    Your hearing aids are only in pairing mode for three minutes after you re- start them. You might need to restart them again if you didn't pair them in time. Compatability with smartphones You can see a list of compatible smartphones, tablets, etc. at this website: https://global.widex.com.
  • Page 25: Cleaning

    Dry your hearing aid quickly if it gets wet, or if you perspire heavily. Some people use a special dehumidifier like Widex PerfectDry Lux to help keep their hearing aids dry and clean. Ask your hearing care professional if this is...
  • Page 26 When not in use leave the battery compartment open to ventilate the hear- ing aid. For information on how to clean your ear-set, see the ear-set man- ual. Do not use any kind of liquid or disinfectant to clean your hearing aid. Clean and inspect your hearing aid every day after use to check that it is not broken.
  • Page 27: Accessories

    ACCESSORIES You can use various accessories with your hearing aid. Ask your hearing care professional to find out if you can benefit from these. Name RC-DEX remote control TV-DEX for listening to TV and audio PHONE-DEX 2* for easy landline use FM+DEX for streaming audio and FM signals T-DEX...
  • Page 28: Troubleshooting

    TROUBLESHOOTING These pages contain advice on what to do if your hearing aid stops working or if it doesn't work as expected. If the problem persists, contact your hear- ing care professional. Problem Possible cause Solution The hearing aid is com- It is not turned on Make sure the battery pletely silent...
  • Page 29 NOTE This information covers only the hearing aid. See the "Ear-sets for Widex hear- ing aids" user manual for information specific to your ear-set. If the problems persist, contact your hearing care professional for assistance.
  • Page 30: Regulatory Information

    @10 m, 2.4 GHz, 0.9 mW EIRP. A copy of the Declaration of Conformity according to 2014/53/EU can be found at: https://global.widex.com/doc To avoid potential degradation of radio performance, your device should be separated by at least 25 cm (10 inches) from other radio communications equipment.
  • Page 31: Fcc And Ised Statements

    FCC and ISED statements FCC ID: 2AXDT-MBB3D IC: 26428-MBB3D Federal Communications Commission Statement This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 32 — Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. — Consult the dealer or an experienced radio/TV technician for help. NOTE: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
  • Page 33 ISED RADIATION EXPOSURE STATEMENT: This equipment complies with ISED RF radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. ISED EXPOSITION AUX RADIATIONS: Cet équipement est conforme avec ISED les limites d’exposition aux rayonnements défi nies pour un contrôlé...
  • Page 34: Symbols

    SYMBOLS Symbols commonly used by WSAUD A/S in medical device labelling (la- bels/IFU/etc.) Symbol Title/Description Manufacturer The product is produced by the manufacturer whose name and address are stated next to the symbol. If appropriate, the date of manufacture may also be stated.
  • Page 35 Symbol Title/Description CE mark The product is in conformity with the requirements set out in European CE marking directives. RCM mark The product complies with electrical safety, EMC and radio spectrum regula- tory requirements for products supplied to the Australian or New Zealand markets.
  • Page 36 WSAUD A/S Nymoellevej 6, DK-3540 Lynge, Denmark https://global.widex.com 9 514 0576 001 01 Manual no.: 9 514 0576 001 01 Issue: 2020-11...

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