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5. Tap Delete device
6. Tap Delete again to confirm
7. For Z-Wave devices, the app will prompt you to perform a Z-Wave exclusion on
the device. Refer to the device's manual for specific exclusion steps
8. Tap Done
Factory Reset:
1. Tap the menu
2. Tap the gear icon beside the Location with the Hub you wish to reset
3. Tap Remove Location
4. Confirm deletion by tapping Delete (IMPORTANT: deleting a Location cannot be
undone)
NOTE: Resetting the Hub will restore factory settings. All device connections,
automations, rules and configurations associated with that Hub will be lost in the
reset. All devices connected to your Hub will have to be reset or excluded before
they can be reconnected. The steps for resetting and reconnecting each smart
device differ. After resetting, you can visit our Things category, find the devices you
wish to set up, and follow the guides provided. Remember that you will likely need to
reset or "exclude" every device before connecting.
Z-Wave General Info:
The SmartThings Hub is a Z-Wave-certified central static controller. It can be
included in any Z-Wave network and operate with Z-Wave certified devices from
other manufacturers. All non-battery-operated Z-Wave devices within the network
will act as Z-Wave repeaters—regardless of vendor—to increase reliability of the
network.
The Smartthings Hub is a security-enabled Z-Wave product. When a security-
enabled Z-Wave device is added to the Hub's network, its secure communication will
be 128-bit AES encrypted.
The SmartThings Hub has support for the Association Command Class—it has one
association group, the "Lifeline" group, which supports sending associated devices
reset notifications when the Hub is factory reset.
The SmartThings Hub does not map the Basic Command Class to any functionality.
It ignores Basic Get requests, though in some cases of legacy support for older Z-
Wave sensors it may interpret Basic Set commands as sensor activation events.
Because the Hub is a certified Z-Wave device, you can add it to another Z-Wave
network. Note that adding a Hub to a different Z-Wave network will disconnect it from
any previously connected Z-Wave devices, and they will have to be put through
the exclusion process before being added to the network again. SmartThings
strongly discourages adding the Hub to another Z-Wave network. We cannot offer
support for disconnected Z-Wave devices or the inability to add devices through the
Hub as a result of including the Hub into another Z-Wave network.
Here are the steps to put the Hub into learn mode to receive network information
from another Z-Wave controller:
1. Prepare the other Z-Wave controller to copy its network information to the Hub.
This may be called include, add, transfer, copy, or replicate mode
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