Samsung Connect Home Pro ET-WV533 User Manual page 24

Appendix
Troubleshooting
Before contacting a Samsung Service Center, please attempt the following solutions.
Your Wi-Fi hub freezes
If the Wi-Fi hub freezes or hangs, disconnect the adapter from the Wi-Fi hub and reconnect it.
Close the Samsung Connect app completely on your mobile device and restart it.
If your Wi-Fi hub is frozen and unresponsive, insert a pin into the Reset hole more than
8 seconds.
If the tips above do not solve the problem, contact a Samsung Service Center.
Your Wi-Fi hub is not connected with a router
This Wi-Fi hub only supports Samsung Connect routers. Connect only the SAMSUNG Connect
Home Pro or the SAMSUNG Connect Home.
Your Wi-Fi hub is not detected by the Samsung Connect app
• I f the Wi-Fi hub freezes or hangs, disconnect the adapter from the Wi-Fi hub and
reconnect it.
• C lose the Samsung Connect app completely on your mobile device and restart it.
• I f your Wi-Fi hub is frozen and unresponsive, insert a pin into the Reset hole.
• E nsure that the other devices are within the maximum connection range.
If the tips above do not solve the problem, contact a Samsung Service Center.
Other devices cannot connect to the Samsung Connect app
• O n the other device, disconnect from the Wi-Fi network and reconnect to it.
• T urn the device off and turn it on.
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