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7
Troubleshooting
Programme cannot be started or selected.
• Machine has switched to self protection mode due to a supply problem (line voltage, water pressure,
etc.). >>>
Press and hold Start / Pause / Cancel button for 3 seconds to reset the machine to factory settings.
(See "Cancelling the programme")
Water in the machine.
• Some water might have remained in the product due to the quality control processes in the production.
>>>
This is not a failure; water is not harmful to the machine.
There is water leaking from the bottom of the machine.
• Likely problems with hoses or the pump filter. >>>
fitted. Attach the hose to the tap tightly.
• Pump filter might not be closed fully. >>>
Machine does not fill with water.
• Tap is turned off. >>>
• Water inlet hose is bent. >>>
• Water inlet filter is clogged. >>>
• The loading door is ajar. >>>
Machine does not drain water.
• Water drain hose might be clogged or twisted. >>>
• Pump filter is clogged. >>>
Machine vibrates or makes noise.
• Machine might be standing unbalanced. >>>
• A hard substance might have entered into the pump filter. >>>
• Transportation safety bolts are not removed. >>>
• Laundry quantity in the machine might be too little. >>>
• Machine might be overloaded with laundry. >>>
the load by hand to balance it homogenously in the machine.
• Machine might be leaning on a rigid item. >>>
Machine stopped shortly after the programme started.
• Machine might have stopped temporarily due to low voltage. >>>
restores to the normal level.
Machine directly discharges the water it takes in.
• Draining hose might not be at adequate height. >>>
operation manual.
No water can be seen in the machine during washing.
• The water level is not visible from outside of the washing machine. This is not a failure.
Loading door cannot be opened.
• Door lock is activated because of the water level in the machine. >>>
Pump or Spin programme.
• Machine is heating up the water or it is at the spinning cycle. >>>
• Child lock is engaged. Door lock will be deactivated a couple of minutes after the programme has
come to an end. >>>
58 / EN
Check if the pump filter is completely closed.
Open the taps.
Correct the hose.
Clean the filter.
Close the Loading Door.
Clean the pump filter.
Wait for a couple of minutes for deactivation of the door lock.
Be sure the seals of the water inlet hoses are securely
Clean or flatten the hose.
Adjust the feet to level the machine.
Clean the pump filter.
Remove the transportation safety bolts.
Add more laundry to the machine.
Take out some of the laundry from the machine or distribute
Check if the machine is not leaning on anything.
It will resume running when the voltage
Connect the water draining hose as described in the
Wait until the programme completes.
Drain the water by running the
Washer-Dryer
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