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Appendix B – Troubleshooting
Appendix B Troubleshooting
This section describes problems you may encounter when installing the
®
TurboChip
processor upgrade.
following:
1.
Read this section carefully and Appendix C if using Windows
see if your problem is described. Try the suggested actions.
2.
If still encountering problems, call Kingston Technical Support (refer
to "Appendix E Warranties and Notices" for information on how to
reach us). However, before you call, please write down the following
information:
•
•
•
•
Computer Does Not Start
If there is no display on the screen when you turn the power on:
1.
Check the fan on the TurboChip
check the 4-pin power cable which leads from the TurboChip
Verify the power cable is plugged into the system power supply.
Ensure that all the external cables are correctly plugged in and power
is ON. There should be a light on your system unit and on your
monitor indicating that they have power.
2.
Turn off your computer and disconnect the power cable. Remove the
cover from the system unit and check the seating and orientation of
the processor upgrade. The best method for checking the seating of
the TurboChip
reinstall it. Then verify that the sidebar lever is down in the locked
position after reinserting the unit.
®
TurboChip
400 User's Guide - Rev. A00
Your computer make and model.
The exact wording of any error messages associated with
your problem.
The contents of your CONFIG.SYS and AUTOEXEC.BAT
files.
The version numbers of your software applications and
operating system.
®
is to remove the processor upgrade and carefully
If you experience any problems, do the
®
unit. It should be spinning. Also
Kingston Technology Company
13
®
95, to
®
unit.
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