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TROUBLESHOOTING
Issue
Notebook is not
turning
on/charging
Wi-Fi connection is
not working
Screen darkens
when unplugged
Forgotten
Windows
password
•
Leave the unit on charge for at least an hour before
attempting to turn the unit on.
•
The battery may have naturally depleted and may take
some time to recharge. If in storage for extended
periods, it is recommended to periodically charge the
unit to keep the battery capacity high, as batteries
naturally deteriorate and eventually completely die over
time.
•
Make note if any lights turn on or if any internal
components like fan turn on.
•
Inspect the unit, charging port and power cord for any
physical damage or debris. If you notice any damage to
the power cord, please do not use it and contact
help.kogan.com
•
Restart your modem/router, both if you have separate
units.
•
Reconnect any range extenders that may be in use.
•
Restart the device that is having issues.
•
Try moving the device closer to the source.
•
If you cannot connect at all, double-check that all
passwords are correct.
•
If you can connect but are getting weak or slow data, try
disconnecting the device from the network manually
and reconnect.
•
This will be occurring due to your power plan settings.
You can adjust your power plan settings through the
control panel.
There are several options to reset a Microsoft password:
•
Use a password reset disc via USB.
•
Reset Microsoft account password online with another
device.
•
Reset Windows back to the factory default. Please note,
this will delete all personal files and settings.
Possible solution
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