Rectifying Faults; After-Sales Service - Bosch PKH8 BB1 Series Instruction Manual

Rectifying faults

Malfunctions often have simple explanations. Please read the
following notes before calling the after­sales service.
Display Fault
Blank There is no power supply.
All displays The controls are damp or an object is
flash resting on them.
The electronics have overheated and
"ƒ
have switched off the corresponding
hotplate.
The electronics have overheated and
"...
have switched off all hotplates.
The hotplate was in operation for too
"‰
long and has switched itself off.
If - flashes in the hotplate indicators:

After-sales service

Our after-sales service is there for you if your appliance should
need to be repaired. We are committed fo find the best solution
also in order to avoid an unnecessary call-out.
E number and FD number:
Please quote the E number (product number) and the FD
number (production number) of your appliance when
contacting the after-sales service. The rating plate bearing
these numbers can be found on the appliance certificate.
Please note that a visit from an after-sales service engineer is
not free of charge, even during the warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
0344 892 8979
GB
Calls charged at local or mobile rate.
01450 2655
IE
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
10
Measure
Check the household fuse for the appliance. Check whether there is a
power cut by trying other electronic appliances.
Dry the controls or remove the object.
Wait until the electronics have cooled down sufficiently. Then touch a con-
trol for the hotplate.
Wait until the electronics have cooled down sufficiently. Then touch any
control.
You can switch the hotplate back on again immediately.
If - flashes in the hotplate indicators when the appliance is
connected to the mains or following a power cut, the
electronics are malfunctioning. To acknowledge the fault, briefly
cover the controls with your hand.