Iridium Pilot BUG1501 User Manual

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Troubleshooting

Summary of Contents for Iridium Pilot BUG1501

Page 1 User Manual BUG1501 toll free: +1.866.947.4348 phone: +1.480.752.5155 www.iridium.com info@iridium.com...
Page 2 Failure to do so could result in serious injury or death. If you do not have the Iridium Pilot Installation Guide, it can be found at www.iridium.com, or call 1-866-947-4348 and request that a, Installation Guide be sent to you.
Page 3 User Manual. Iridium reserves the right to revise this User Manual or withdraw it at any time without prior notice. You can find the current version of this Iridium Pilot User Manual at www.iridium.com.
Page 4: Table Of Contents
5.1 LED Troubleshooting Charts ..............................52 Section VI – APPENDICES ..........................57 Appendix A – Regulatory ..................................57 Appendix B – Specifications ................................58 Appendix C – Terms and Conditions, Limited Warranty (including Exclusions and Limitations), Software License and Claim Process ............................61 Iridium Pilot User Manual...
Page 5 Iridium Pilot User Manual...
Page 6: Section I - Introduction
1.1 About this Manual This is a user manual for the Iridium Pilot system. The readers of the manual include anyone who is using or intends to use this system. No specific skills are required to operate the Iridium Pilot. However, it is important that you observe all safety requirements listed in Section 1.5 of this manual, and operate the system according...
Page 7: Terms To Know
Failure to do so could result in serious injury or death. If you do not have the Iridium Pilot Installation Guide, it can be found at www. iridium.com, or call 1-866-947-4348 (1-480-752-5151 for outside U.S.) and request that an Installation Guide be sent to you.
Page 8 When the system power is ON keep all personnel a minimum of 1.0 m (3.3 ft.) from the antenna (see Radiation Hazard). Failure to do so could result in serious injury or death. Iridium Pilot User Manual...
Page 9 Exposure Environment, for work-related use. Transmit only when person(s) are at least the minimum distance from the properly installed, externally mounted antenna. If you have any concerns about the adequacy of the mounting or support for the Iridium Pilot device, seek advice from a structural engineer or other qualified individual.
Page 10: Overview Of System Operation
Damage to the paint coating may allow rust to the ADE which could result in failure of the ADE. This in turn could cause disruption in operation of the Iridium Pilot device or danger from a falling unit. Avoid damaging the paint coating. If damage occurs, re-apply appropriate anti-corrosion paint.
Page 11 An Iridium Pilot voice or data call is received by the closest satellite to the device’s current location, anywhere on the Globe. The traffic is routed through the meshed satellite network and lands at the Alaska Ground Station, and, is then routed over terrestrial networks to the Gateway in Arizona. At the gateway, traffic is converted back to internet protocol (IP) and voice, depending on call type and delivered to the IP cloud or the public switched telephone network (PSTN).
Page 12 4. AC Power Supply Unit: The AC Power Supply Unit (PSU) provides power to the BDE. 5. SIM: The assigned SIM card validates the system at start-up, allows connection to the Iridium network, and enables the appropriate phone and data lines.
Page 13 Iridium Pilot User Manual...
Page 14: Section Ii - Getting Started
3. Power on and replace the SIM cover. 4. Connect computer/router via Ethernet port. 5. Connect phones and/or PBX via RJ11 ports. 6. Check all connections. Figure 2.1 Slide Locking Tab Insert OpenPort SIM card Figure 2.2 Figure 2.3 Iridium Pilot User Manual...
Page 15: Data Connection
Iridium network, the more devices connected the smaller the share of the connection.) • Depending on how your ship-side LAN is configured you may or may not want the Iridium Pilot to act as a DHCP server and to perform DNS forwarding (see the following section to change).
Page 16: Phone Connection
Power Cord 2 m User Supplied Captain’s Phone Crew’s Handset Optional Power Module Computer and & 2 m RJ-11 Cable & 2 m RJ-11 Cable Handset Ethernet Cable 2.4 Connection Check Check all connections before powering the system on. Iridium Pilot User Manual...
Page 17: System Safety Check
2. Make sure the valid Iridium Pilot SIM card is installed in the SIM holder and the SIM card slide locking tab is in the correct position. RJ-45 port is connected to a computer, switch, router or server, and RJ-11 ports are connected to handsets.
Page 18: Starting The System
2.6 Starting the System 1. On the BDE, press the on/off Power Switch located under the SIM cover. The system authentication will occur and the ADE will automatically establish a link with the Iridium network. Figure 2.6 on/off Indicator Light...
Page 19: Sim Validation & Led Indicators
2.7 SIM Validation & LED Indicators In order to access the Iridium network the BDE must have a valid SIM card installed. The number and type (“Standard” or “Crew”) of voice lines available is set when your Service Provider provisions (enables) the SIM card.
Page 20: Section Iii - System Configuration
IP Address This is the IP address of the Iridium Pilot unit as seen from the vessel. The factory default is 192.168.0.1. You should not change this default unless there is already LAN equipment on the vessel, in which case you must set this to an unused IP address of ship-side LAN.
Page 21 Static Public IP In order to establish a static public IP address, you must contact your SP. Iridium has established a range of IP addresses for use on Pilot. There is a monthly fee for the setup of a static public IP address. Contact your SP for more details on static public IP address for Pilot.
Page 22: Client Configuration
IP address. ” Enter an IP address to be used by this computer. Note: This IP address should be different from the Iridium Pilot unit while still being in the same IP range. For example, if the Iridium Pilot unit is configured as 192.168.0.1 (default), then a computer connected to the IBSU must be configured within the IP range 192.168.0.x where x is anything between 2 and 254.
Page 23 5. Next, set the Subnet mask: to 255.255.255.0 6. Enter the IP address of the Iridium Pilot unit for the field marked Default gateway. 7. Lastly, check the radio button that says “Use the following DNS sever addresses:”. Enter the DNS server address provided by your Service Provider for the Preferred DNS server address.
Page 24: Accessing The Graphics User Interface (Gui)- Ibsu Web
(192.168.0.1), press the network reset button on the BDE. Figure 3.2 Reset button 3. Select “Login” for administrator level diagnostics. Type in the user name and password specified by Iridium. Call your Service Provider if login fails. 4. Select the appropriate link: Select to link to: •...
Page 25 Status Select Status to link to Counters, Diagnostics, Configuration, and Admin Password. This page provides: • LED Status • Signal Strength • SIM status • GPS status, location • Satellite Connection status • Voice Line status Iridium Pilot User Manual...
Page 26 Select Counters to link to Status, Diagnostics, Configuration, and Admin Password. This page provides: • Voice Call Information • Data Use Information Figure 3.5 Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Iridium Pilot User Manual...
Page 27 Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Configuration Select Configuration to link to Status, Counters, Configuration and Admin Password. This page provides: • LAN IP configuration • Port Forwarding configuration • Localization configuration Iridium Pilot User Manual...
Page 28 Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. 3.4 User Profiles There are two user profile levels: • Guest • Administrator The default access is Guest. No log-in is required. Iridium Pilot User Manual...
Page 29 The Administrator level provides the user access to advanced configuration settings within the system. Figure 3.9 Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Iridium Pilot User Manual...
Page 30: Port Forwarding (Available Firmware Versions Ao09004 And Higher)
3.5 Port Forwarding (Available firmware versions AO09004 and higher) Port forwarding is taking a port on the outside of the Iridium Pilot, such as port 80 (typically used for web servers) and passing it to another machine on the internal network, on the same port (80).
Page 31 Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. 3.6 Advanced Port Forwarding Settings Advanced Port Forwarding settings are possible with the Pilot system using IPSEC or GRE as per the following section. Iridium Pilot User Manual...
Page 32: Performance Enhancement Proxy (Available In Versions Ao12001 And Higher)
To enable PEP, when logged in as Administrator, from the configuration page, select the PEP checkbox. To disable PEP, de-select the checkbox. To configure Compression, when logged in as Administrator, from the configuration page, select which option you want from the dropdown menu. Iridium Pilot User Manual...
Page 33 The maximum number of IP addresses that can be specified in the white list is 12. If you are using Static IPs for DNS, or Iridium DNS servers, then the addresses must be added to the White List filtering. For Iridium DNS servers use: - 10.20.20.30...
Page 34 4. You will be re-directed back to the Configuration page where the IP address will be visible in the White List Configuration section. Figure 3.15 Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Iridium Pilot User Manual...
Page 35 From the main status page, the feature will appear as shown when IP White Listing feature is enabled and no attempts are being made outside of the trusted list. Figure 3.17 Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Iridium Pilot User Manual...
Page 36 Timestamp reflects the time in GMT, of the last attempt that was made to reach the IP address indicated, that is NOT on the trusted list. Figure 3.18 Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Iridium Pilot User Manual...
Page 37 These entries are “cleared”, if the ISU is reset, or if attempts to access more than 5 blocked destinations. The oldest entry is then removed. Figure 3.19 Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Iridium Pilot User Manual...
Page 38 3. On the subsequent web page click OK and the address will be removed from the table: Figure 3.21 Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Iridium Pilot User Manual...
Page 39 From the main status page, the disabled feature will appear as IP White Listing feature Disabled, as shown below: Figure 3.22 Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Iridium Pilot User Manual...
Page 40: Bulk Configuration (Available In Versions Ao12001 And Higher)
3.9 Bulk Configuration (Available in versions AO12001 and higher) The Iridium Pilot comes with the Bulk Configuration Tool, which allows Solutions Partners and end users to configure multiple Iridium Pilot units being deployed across multiple locations. Bulk configuration provides an easy way to fully configure a Pilot IBSU by applying a configuration defined by a plain text file.
Page 41 NOTE: Configured port forwarding rules must be in a continuous block starting with rule 1, otherwise unexpected behaviour may occur. For example configuring rules 1,2,3,4 would be fine, but configuring 1,2,8,9 would be wrong as would configuring rules 3,4,5,6,7 in addition. Iridium Pilot User Manual...
Page 42 0x02 – ZLIB data compression enabled 0x04 – PEP enabled Firmware_Notification Enables or disables the new firmware Firmware_Notification enabled available notification on the ISU’s diagnostics web page, takes an enumeration of the format “enabled” or “disabled” as input. Iridium Pilot User Manual...
Page 43 6. When asked if you want to configure the ISU click yes Figure 3.24 Windows and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. 7. The new configuration will be applied and the ISU will reboot. Iridium Pilot User Manual...
Page 44 Figure 3.25 4. Check the Upgrade Unit’s Configuration check box. 5. Click on the file browse icon in the Reconfigure Unit box. 6. Select the configuration file from the dialog box. 7. Click Activate. Iridium Pilot User Manual...
Page 45 3.10 New Firmware Notification (available in version A012001 and higher) The Iridium Pilot comes with a New Firmware Notification feature, which allows you to manage the firmware upgrade process, as detailed in section 4.3 of this User Manual. An automated notification is provided on the Device Configuration page of the IBSU GUI, indicating a newer version is available.
Page 46: Section Iv - System Operation
The default user name and password is “admin”. Change the password if desired. Important The Iridium Pilot unit supports “connect on demand” and will make a connection across the Iridium network if a data device tries to access an address outside the local area network. It is the user’s responsibility to secure the system from outside access.
Page 47: Telephony Operation
BDE. Telephony calls on a standard line can be placed by dialing the country code followed by the number and a “#” symbol. Iridium Pilot does not require a “+” or “00” prior to entering the country code. Crew calls require the use of the pre-programmed buttons on the crew handset Iridium provides.
Page 48 & 2 m RJ-11 Cable Voice Call from Handset A voice line can be configured to one of two line types, A crew line which must use an Iridium Pilot Crew handset, or a Standard line: Follow these steps when calling from a Standard line: 1.
Page 49 Voice Call Using Iridium Prepaid Platform (Iridium GoChat™) Iridium Pilot uses a dedicated phone for crew calling which requires an Iridium GoChat card (see your service provider for information on how to purchase an Iridium GoChat card). Placing a call requires pressing a dedicated speed-dial button, then entering the phone number followed by the #.
Page 50 • Check Status: dial *35# [A prompt will be played indicating if Incoming call barring is enabled.] Call Forwarding Iridium Pilot supports Call Forward Unconditional, Call Forward Busy, Call Forward No Answer, and Call Forward Not Reachable. The default number for call forwarding is the Voice Mail number of the phone line.
Page 51 Call Forward Not Reachable Forwards incoming calls after no response in reaching the Iridium Pilot unit (e.g., unit is turned off ). • Register: dial *24* <number> # [Specifies the number to forward to if there is no response in reaching the unit.]...
Page 52 Voice Mail system to check and retrieve Voice Mail messages in the language settings of the subscriber line. On an Iridium Standard Handset the user can retrieve the Voice Mail by pressing the red Voice Mail Notification button at the bottom of the phone.
Page 53: Firmware Upgrades
IP address of the terminal. 3. If you see the Iridium Pilot status web page, proceed to step 4. Otherwise, you may need to configure TCP/IP properties in your computer – please refer to Section 4.12 for detailed instructions on computer setup.
Page 54 6. Turn the unit off for 30 seconds and then turn it on again. 7. To verify that the new software version was installed, connect to the Iridium Pilot Admin web page (see step 2), and click “diagnostics”. The software version is displayed on this page.
Page 55 Iridium Pilot User Manual...
Page 56: Section V - Troubleshooting
• Configuration (of ISU, IP network or provisioning) There are three main sources of information for troubleshooting: 1. The IBSU Status Web Pages (default address http://192.168.0.1) 2. BDE LEDs (also found on Status web page) 3. Site Survey Tool 4. Antenna Utility Iridium Pilot User Manual...
Page 57: Led Troubleshooting Charts
- see *Or handset progress. Web Page for off hook. details. *The BDE does not know what services are provisioned until it has connected to the network so this LED will be off at initial power up. Iridium Pilot User Manual...
Page 58 GPS has failed. data Amber Access to network denied - see Access to the Iridium network has been Web Page for details. denied, there are a number of reasons for this below for details (see Access Denied table, page 9.3).
Page 59 • Once the survey begins, graph data will begin to populate. There are 251 channels to test so it can take several minutes. Note: If you do not stop or allow the survey tool to complete, the Iridium Pilot unit will be left in test mode. You need to power cycle the unit to force it out of test mode.
Page 60 Denial of access will be indicated by the voice and data LEDs on the BDE illuminating Amber. Access to the Iridium network may be denied for a number of reasons. The following items contain information that you may be asked to provide when contacting your service provider.
Page 61 Iridium Pilot User Manual...
Page 62: Section Vi - Appendices
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Modifications to this device not expressly approved by Iridium Satellite LLC may void authority granted under the rules of the Federal Communications Commission to operate this device.
Page 63: Appendix B - Specifications
Output Power 100 W (24 volts @ 4.2 Amps max) DC input (power module) DC Input Voltage 11 to 32 VDC Power In Standby 18 Watts Power During Call 22 Watts Power During Data 31 Watts Iridium Pilot User Manual...
Page 64 1.35 kg Mounting Indoor, flat, vertical wall (supports BDE weight) Power Module Length 14.0 cm Width 5.9 cm Height 3.5 cm Weight < 0.5 lb Interconnect Cable Length (1) 20 m Length (2) 50 m (optional) Iridium Pilot User Manual...
Page 65 User Interfaces BDE Connector Bulgin Buccaneer IP68 (9-pole fixed plug) SIM Card Furnished by Iridium Service Provider Data 10 baseT Voice 1 RJ-11 (2 wire) / POTS Voice 2 RJ-11 (2 wire) / POTS Voice 3 RJ-11 (2 wire) / POTS...
Page 66: Appendix C - Terms And Conditions, Limited Warranty (Including Exclusions And Limitations)
Warranty Period of the original Product or Accessory for which a replacement is provided under this Limited Warranty, or they will be repaired or replaced or Iridium will refund of the purchase price, at Iridium’s sole option. A returned Product or Accessory for which a replacement has been provided shall become Iridium’s property.
Page 67 Iridium, are excluded from coverage. Use of Non-Iridium Products and Accessories. Defects or damage that result from the use of non-Iridium certified products, accessories, power supplies, or software or other ancillary or peripheral equipment are excluded from coverage.
Page 68 Limited Warranty, Iridium may void certain protections offered under the Limited Warranty and Iridium reserves the right to terminate your right to use the Product on the Iridium system. If you do not accept the terms of this Limited Warranty, do not use the Product on the Iridium system.
Page 69 Product, except to the extent that Iridium has certified those devices and confirmed that their use will have no adverse effect on the Iridium system. All devices approved by Iridium will be advertised and labeled as being approved by Iridium and you may use only “Iridium Certified Devices” with this Product and with the Iridium system.
Page 70 Software and made available by Iridium with the Software in any manner. Purchaser shall use the Software solely as embedded in (or, if downloaded, as provided via download), for execution on, and for communication via the Iridium network.
Page 71 Iridium. Purchaser shall implement reasonable security measures to protect such trade secrets. To the extent required by law, and at Purchaser’s written request, Iridium shall provide Purchaser with the interface information needed to achieve interoperability between the Software and another independently created program, on payment of Iridium’s applicable fee, if any.
Page 72 Products or Accessories that do not conform to the Iridium Pilot Products Terms and Conditions. If a Product or Accessories sold by Iridium is found to be faulty within the first one hundred twenty (120) days of use, it is considered to be an out-of-the-box failure. As such, the customer should contact their Service Provider to coordinate an RMA.
Page 73 Iridium to Service Provider for return to the customer. Following the assignment of an RMA by Iridium, the Service Provider may direct their affiliate or customer to ship the damaged unit directly to an Iridium Authorized Repair Center, per return address stated on Iridium issued RMA form.
Page 74 The Iridium Pilot Product Warranty Policy is administered by your Service Provider and/or Iridium. Any warranty inquiries should be faxed or emailed to your Iridium Service Provider or your Point-of-Sale as described above. To identify a Service Provider in your area, please contact Iridium.
Page 75 Iridium Pilot User Manual...
Page 76 © Copyright 2014 Iridium Satellite LLC. All rights reserved. Iridium is a registered mark of Iridium Satellite LLC. and its a liates. All other registered marks, trademarks, service marks and logos are property of their respective holders. Information is subject to change without notice.