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Voice Assistant Issues
When the Voice Assistant isn't working, these steps may help resolve the problem.
The microphone is off.
Turn on the microphone switch at the bottom of the TV. Each time the switch is turned on or off, the screen displays
a pop-up window showing whether the microphone is turned on or off.
If the microphone is turned off, all voice recognition features and some sound features involving the microphone do not
work.
The position and appearance of the microphone switch may differ depending on the model.
This function may not be supported depending on the model or geographical area.
The voice commands do not work well.
Voice commands may differ depending on the
Refer to the command examples for each
• Bixby:
Explore Now
•
Amazon
Alexa:
Settings
Try Now
This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area.
Bixby/Alexa answers although I did not call it.
The TV may recognise an ambient noise or everyday conversation as a call to Voice Assistant.
Turn off the
Voice Wake-up
•
Menu
This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area.
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
When the TV is far from you or the ambient noise is so loud, the TV may be unable to recognise your voice.
• When the distance to the TV is within 3 to 4 m, optimal performance is provided. Please look at your TV screen
and speak.
Turn on the
Voice Wake-up
•
Explore Now
This function and Voice Recognition Solution Partner may not be supported depending on the model or geographical area.
Voice
Voice
Menu
Settings
function or set the
Settings
All Settings
function.
Settings
Voice Wake-up
Assistant.
Assistant.
All Settings
General & Privacy
Wake-up Sensitivity
to Low.
General & Privacy
- 221 -
Voice
Voice
Voice Wake-up
Amazon Alexa
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