Sound And Noise Issues; How Can I Connect An Audio Device To The Tv; There Is No Sound Or The Sound Is Too Low At Maximum Volume; The Picture Is Good But There Is No Sound - Samsung QA75QN800CKXXL E-Manual

Sound and Noise Issues

When the TV has difficulties with sound, these steps may help resolve the problem.

How can I connect an audio device to the TV?

The connection method may differ depending on the audio device such as HDMI (eARC/ARC), Optical, Bluetooth and
Wi-Fi.
For more information about how to connect an audio device, run
• Menu

There is no sound or the sound is too low at maximum volume.

Check the volume control of your TV, and then check the volume control of the external device (cable box or
satellite box, DVD, Blu-ray, etc.) connected to your TV.
Check the cable connection between an external device and the TV, and then try cable connection again.

The picture is good but there is no sound.

Check the Sound Output
• Menu
If you are using an external device, check the device's audio output option.
For example, you may need to change your cable box's audio option to HDMI if the box connected to your TV is using
an HDMI cable.
To listen to computer sound, connect an external speaker to the computer's audio output connector.
If your TV has a headphone jack, make sure there is nothing plugged into it.
Reboot the connected device by disconnecting and then reconnecting the device's power cord.
With a set-top box or cable box, check the cable connection and reboot the external device. When the symptom
persists, contact your service provider.

HDMI (eARC/ARC) is connected, and there is no sound.

Check whether Digital Output Audio Format
If a soundbar or A/V receiver that does not support
sound when a Dolby Digital+
It is recommended to set
on the performance of the connected soundbar or A/V receiver.
• Menu
Connected Devices Connection Guide
setting. If it is set to TV
Settings All Settings
is set to Pass-through.
source is received.
Digital Output Audio Format
Settings All Settings
Connection
Audio Device
Speaker, check the volume setting.
Sound Sound Output
Dolby Digital+ is used and
to Auto if only limited audio format is supported depending
Sound Expert Settings
- 208 -
Guide.
Try Now
Pass-through is selected, there is no
Digital Output Audio Format Auto