Warranty - Toshiba TOSVERT VF-AS3 Installation Manual

4. Warranty

■ Warranty period
This product's warranty period is 12 months after the purchase, or 18 months from the date of manufacture, whichever
precedes the other.
The warranty period of repaired products will not exceed the warranty period before the repair takes place.
■ Scope of warranty
If a product failure is found during the warranty period due to our negligence, please return the product to Toshiba
distributor of purchase, for a replacement or repair of the defective component.
The warranty shall only cover the purchased or delivered product itself.
The following circumstances will incur paid service even before the warranty period expires.
- Product replacement or repair when the product is not returned.
- Product failure or damage due to misuse, inappropriate repair or modification of the product.
- Product failure or damage for reasons such as but not limited to a fall after purchase, an accident during transport, or
handling (e.g. smoking) during transport.
- Product failure or damage by natural disasters or unforeseeable external causes such as but not limited to fire, salt
exposure, gas exposure, earthquakes, storms, floods, lightning and abnormal voltage.
- Product failure or damage by use under inappropriate circumstances, environments or use not suggested in the
product catalog or instruction manual, or use not complying with the original use intended for the product.
- Product failure or damage by the lack of proper maintenance or replacement of expiring parts suggested in the
instruction manual.
- In case the product is embedded in your equipment, product failure or damage by causes irrelevant to the product,
such as the design of your equipment and software.
- In case the product is embedded in your equipment, product failure that could have been avoided if your equipment
had featured a safety device in compliance with the law that governs your equipment, or any feature or structure that
is considered the norm by the industry standard.
- Any product failure or damage by accidents that were unforeseeable with the technological standard at shipment.
■ Warranty exemptions
Irrespective of the warranty period, the warranty shall not cover the following conditions.
- Compensation for any damage not attributed to our negligence.
- Compensation for any loss of business opportunity or income caused by failure of the product.
- All liabilities and compensations for any damage, secondary damage, accidents, damage to any entity that is not the
product and damage to any other operations that arise from special circumstances, that we may or may not foresee.
- Any compensations for the results of your product replacement, readjustment of the local equipment after
replacement, launch test, inspections, or any other operations.
■ Service after the stop production
Please ask Toshiba distributor of purchase about the stop of production and repair work for each product.
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