Rca Webtv Limited Warranty; What Your Warranty Covers; For How Long After Your Purchase; What We Will Do - RCA RW2110 Owner's Manual

RCA WebTV Limited Warranty

What your warranty covers:

• Any defect in materials or workmanship.

For how long after your purchase:

• 90 days - Unit exchange, which includes parts and labor.
• 91 days to 1 year - Unit exchange, which includes parts only; you pay the labor.
• The warranty for rental units begins with the first rental or 45 days from date of
shipment to the rental firm, whichever comes first.

What we will do:

During the initial 90 days:
Exchange the defective portion of your Internet Receiver with a new or, at our
option, refurbished unit.
After the 90 days and within one year:
Exchange the defective portion of your Internet Receiver with a new or, at our
option, refurbished unit. We will charge you a flat exchange cost to replace a
defective unit. This charge covers the labor cost for its repair.
How you get service:
• Call 1-800-722-9599 and have your unit's date of purchase and model/serial number
ready. The model/serial number information is on the back of your unit.
• A representative will troubleshoot your problem over the phone.
• If the representative determines that you should receive a replacement unit you will
be provided with a Return Authorization (RA) number and the location of a nearby
exchange point if one exists. No returns will be accepted without the RA number.
Option I:
1 Provide your Discover, MasterCard or Visa account number and expiration date to
your phone representative. This is for security purposes only and your account will
not be charged at this time.
2 We will send you a replacement unit.
3 If you return the unit to us within 14 days from the date you were provided an RA
number, only items not covered by warranty will be charged to your account. If your
unit is not received within 14 days, the suggested retail value of the unit will be
charged to your credit card. This amount will be credited, less a $10 handling fee, if
the unit is subsequently received.
4 Ship your defective unit back to us using the replacement unit's carton. Shipping
instructions will be included on the carton along with your RA number which will
allow you to easily ship the unit back to us. Make sure you insure your shipment in
case of damage or loss. Include with the shipment:
• Evidence of purchase date such as a bill of sale.
• A brief note describing your unit's problem.
• Your name, address and phone number.
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