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New Zealand Product Warranty Statements of Standard Warranty Conditions
New Zealand Customers
Nothing herein contained shall be construed in any way as
excluding or limiting your rights under the Consumer Guarantee
Act 1993.
Our Warranty
This product is also covered by the manufacturer's warranty set
out in this document (Our Warranty).
Our Warranty is for a period of forty-eight (48) months from the
date of purchase. This is in addition to (and does not exclude,
restrict or modify) any rights or remedies to which you may
already be entitled under the New Zealand Consumer Guarantee
Act 1993 relating to this product. Our Warranty (which is subject
to the conditions below) covers rectification free of charge of any
fault arising from defective materials or components, or faulty
workmanship. The product will be repaired or replaced at the
option of Omega, and all costs of installation, removal, cartage,
freight travelling expenses and insurance are to be paid by the
customer.
Our Warranty is subject to the following conditions:
1.
That the purchaser contact Omega prior to any product
repair.
2.
That the purchaser carefully follows all instructions provided
with the product and complies with all relevant electrical &
plumbing regulations in their State when installing the
product.
3.
That the purchaser carefully follows the instructions provided
in the owner's handbook relating to the proper use and care
of the product and does not use the product for any purpose
other than the DOMESTIC use for which it has been
designed. If the appliance is used in commercial applications
or for rental purposes, Our Warranty is limited to a warranty
of Twelve (12) months covering all parts with Three (3)
months on any labour cost of service or repair.
Service Area
The provision of service under Our Warranty is limited by the
boundary / territory area of the nearest service centre. Travelling
cost incurred for service outside this area is not covered by Our
Warranty
Contact Us New Zealand
Omega is a division of Monaco Corporation (member of Shriro)
Phone: 09 415 6000
Email: customercare@monacocorp.co.nz
and service will incur commercial cost to be paid by the customer
regulated by the number of kilometres travelled beyond the
service area. These costs will be disclosed to you for acceptance
by you prior to your claim being processed. Microwave ovens
must be returned to your nearest Authorised Service Centre for
repair as they are a carry in serviceable appliance.
What is Covered by our Warranty
During the warranty period, Omega or its authorised Service
Centre will, at no extra charge, if your appliance is readily
accessible without the need of special equipment and subject to
the terms and conditions of this warranty, repair or replace any
parts which it considers defective.
What is not Covered by our Warranty
1.
Products installed damaged or incomplete or not in
compliance with the relevant electrical & plumbing
regulations in their State.
2.
Normal wear and tear eg. cleaning, light globes, filters etc.
3.
Failure resulting from power surges and electrical storms.
4.
Insect or vermin infestation.
5.
Unauthorised repairs or use of non-genuine Omega parts.
6.
Any failure caused by the product not being used in
accordance with the instruction and the installation manual
provided with the product.
7.
Misuse or abuse, including failure to properly maintain or
service.
8.
The clearing of blockages in pumps and hoses.
9.
Damage which occurs during delivery or installation.
10. Claims to product surface coating due to liquid or solid
spillovers, accidental damage or damage caused from
cleaning products not recommended by Omega.
How to Claim Our Warranty
To make a claim under Warranty you will need to contact Omega
in New Zealand by using the contact details below.
If you are contacting Omega regarding any warranty claims and
spare parts inquiries, please make sure you have the following
information on hand:
1. Product Name/Model Number
2. Serial Number/s
3. Purchase Date (as per invoice or proof of purchase)
4. Purchased From
5. Warranty Registration Number (if registered)
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