Panasonic i-Pro WV-SP500 Series Operating Instructions Manual page 195

Symptom
The alarm occurrence
indication button, the [AUX]
buttons and the SD recording
status indicator* on the "Live"
page do not display the
current status in real time.
*
SW559 SW559 SP509 SP509 SF549 SF549
SF539 SF539
No image is displayed on the
"Live" page.
Shortcut icon of the camera is
not displayed on "My Network
Places" of the PC.
Cannot download the log list.
SW559 SW559 SP509 SP509 SF549 SF549
SF539 SF539
Images are not displayed or
not refreshed smoothly.
No indicator lights.
H.264 images are not
displayed.
Cause/solution
•
Is the viewer software installed on the PC?
Confirm that the viewer software "Network Camera
View 4S" is installed.
•
Is "Real time" selected for "Alarm status update
mode"?
•
Press the [F5] key on the keyboard of the PC or click
the [Live] button.
•
Is the Windows component of UPnP added?
Add the component to the PC in use.
•
Download of files using Internet Explorer may be
disabled.
Click "Internet Options..." on the [Tools] menu of
Internet Explorer, and [Security] tab. Then, click the
[Custom Level...] button to open the "Security
Setting" window. Under "Downloads", select
"Enable" for "Automatic prompting for file
downloads" (except Internet Explorer 9.0). Click the
[OK] button. The warning window will be displayed.
Click the [Yes] button.
•
Delete temporary internet files as follows.
1.
Select "Internet Options..." under "Tools" on the
menu bar of Internet Explorer. The "Internet
Options" window will be displayed.
2.
Click the [Delete Files...] button in the
"Temporary Internet Files" section on the
[General] tab.
•
The firewall function of the anti-virus software may
be filtering the port of the camera.
Exclude the port number of the camera from the list
of the port numbers to be filtered by the anti-virus
software.
•
Is "Off" selected for "Indicator" on the "Basic" page?
Select "On" for "Indicator".
•
When "Network Camera View 4S" is deleted from a
PC on which both the viewer software "Network
Camera View 3" and "Network Camera View 4" are
installed, H.264 images will not be displayed.
In this case, delete "Network Camera View 3" from
the PC and then install "Network Camera View 4S".
22 Troubleshooting
Reference pages
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145
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Operating Instructions 195