Do you have a question about the NEC500WH00 and is the answer not in the manual?
Questions and answers
Brett Bridgman
March 12, 2025
After clicking the Cooler/Humidifier button, the **** speed momentarily drops one level, which is normal. But the last few times I've tried to operate the Air Cooler, the **** speed returns to high after a few seconds and starts to beep with the Cooler/Humidifier turned off. The Cooler/Humidifier is no longer working on the Evaporative Air Cooler Model No NEC500WH00. The Air Cooler starts to beep every time I try to turn the Cooler/Humidifier on.
2 comments:
Mr. Anderson
March 12, 2025
If the NewAir NEC500WH00 Air Cooler beeps and the Cooler/Humidifier function is not working, follow these steps:
1. Ensure the water tank is filled. 2. Press the COOLER/HUMIDIFIER button after selecting the desired fan speed. 3. If the function still does not activate, check for algae buildup in the tank or cooling pad. 4. Clean the tank with a vinegar/water solution if necessary. 5. If the issue persists, contact customer service for further assistance or a replacement cooling pad.
Air & water, inc. portable air conditioner owner's manual (16 pages)
Summary of Contents for NewAir NEC500WH00
Page 1
SKU: NEC500WH00 Evaporative Air Cooler OWNERS MANUAL Read and save these instructions. Manual 1.0...
Page 2
Count on NewAir. As a proud NewAir owner, welcome to our family. There are no robots here, real people shipped your product and real people are here to help you.
Parts List ....................... 7 Operating Instructions ..................8 Maintenance ...................... 14 Troubleshooting ....................17 Limited Manufacturer’s Warranty ..............19 SPECIFICATIONS MODEL NO: NEC500WH00 PRODUCT DIMENSIONS: 16.1" W x 11.1" D x 35.0" H PRODUCT WEIGHT: 16.1 Pounds VOLTAGE: 120V WATTAGE:...
REGISTER YOUR PRODUCT ONLINE Register Your NewAir Product Online Today! Take advantage of all the benefits product registration has to offer: Service and Support Diagnose troubleshooting and service issues faster and more accurately Recall Notifications Stay up to date for safety, system updates and recall notifications...
SAFETY INFORMATION & WARNINGS These instructions are not meant to cover every possible condition and situation that may occur. Please read all instructions before using this evaporative cooler. Failure to carefully read all instructions may result in possible electric shock or fire hazard, and will void the manufacturer’s warranty. •...
Page 6
If you think batteries might have been swallowed or placed inside any part of the body, seek immediate medical attention. (a) The cells shall be disposed of properly, including keeping them away from children; and (b) Even used cells may cause injury. SAVE THESE INSTRUCTIONS http://www.NewAir.com...
PARTS LIST 1. Fan head Cooling pad slot 2. Display panel 10. Dustproof air filter 3. Water level indicator 11. Water tank 4. Caster 12. Power cord bracket 5. Control panel 13. Power cord 6. Remote control storage slot 14. Water tank knob 7.
3. Fill the tank with clean water. Pay attention to the water level indicator located on the front of the cooler to avoid overfilling the evaporative cooler. The approximate tank size of the NEC500WH00 is 1.45 gallons (5.4 liters). 4. Replace the tank back onto the back of the unit. Turn the water tank knob clockwise 90 .
Page 9
USING THE ICE PACK The NEC500WH00 evaporative cooler includes an optional ice pack for added cooling. 1. Place the ice pack in the freezer until frozen. Do not open the ice pack or ingest its contents. 2. Put the ice pack into one of the water tank’s chambers.
Page 10
USING THE REMOTE CONTROL The NEC500WH00 is equipped with a remote control. A CR2032 3V coin-type replacement battery is included for your convenience. 1. To use the remote control, aim it at the unit and select one of the functions on the remote control.
Page 11
ON/SPEED & OFF BUTTONS 1. Press the ON/SPEED button to turn on the evaporative cooler. 2. To adjust the fan speed, press the ON/SPEED button again until your desired speed has been reached. The current fan speed will be indicated on the display panel.
Page 12
MODE BUTTON The NEC500WH00 has two different automatic airflow modes. Setting the airflow mode is optional. To set the airflow mode, press the MODE button. Natural Mode – Indicated by the palm tree icon on the display panel, this setting will adjust the airflow speed between 1, 2 and 3.
Page 13
ADDITIONAL FEATURES 1. If the water level in the tank drops below the minimum level, the unit will produce an audible alert that will last for ten seconds. After ten seconds, the evaporative cooler will automatically turn off. 2. If the water tank is removed while the unit is on, it will automatically turn off.
6. The evaporative cooler’s filter, tank and cooling pad will need to be removed prior to cleaning. Once all of the different components have been cleaned, place them back into the unit in this order: water tank, cooling pad and dust filter. http://www.NewAir.com...
Page 15
CLEANING THE DUST FILTER & COOLING PAD To prevent clogging of the dust filter, we recommend cleaning the filter at least once a month. 1. To clean the dust filter, remove it from the back of the unit by pushing down on the two tabs located above the filter and pull it out.
Page 16
2. To clean the water tank, rinse it in a warm water and light detergent solution or a water and vinegar solution. Rinse it with clean water and dry it thoroughly before placing it back into the cooler. http://www.NewAir.com...
TROUBLESHOOTING Problem Possible Causes Solution The unit produces The unit is not plugged Check to make sure the plug no air. is plugged into an outlet. The unit should beep twice once the power supply is connected. The water tank is not Make sure the water tank is locked into the unit.
Page 18
Clean the tank out with a vinegar/water solution and/or call customer service for a new replacement pad. http://www.NewAir.com...
When making a warranty claim, please have the original bill of purchase with purchase date available. Once confirmed that your appliance is eligible for warranty service, all repairs will be performed by a NewAir™ authorized repair facility. The purchaser will be responsible for any removal or transportation costs.
Need help?
Do you have a question about the NEC500WH00 and is the answer not in the manual?
Questions and answers
After clicking the Cooler/Humidifier button, the **** speed momentarily drops one level, which is normal. But the last few times I've tried to operate the Air Cooler, the **** speed returns to high after a few seconds and starts to beep with the Cooler/Humidifier turned off. The Cooler/Humidifier is no longer working on the Evaporative Air Cooler Model No NEC500WH00. The Air Cooler starts to beep every time I try to turn the Cooler/Humidifier on.
If the NewAir NEC500WH00 Air Cooler beeps and the Cooler/Humidifier function is not working, follow these steps:
1. Ensure the water tank is filled.
2. Press the COOLER/HUMIDIFIER button after selecting the desired fan speed.
3. If the function still does not activate, check for algae buildup in the tank or cooling pad.
4. Clean the tank with a vinegar/water solution if necessary.
5. If the issue persists, contact customer service for further assistance or a replacement cooling pad.
This answer is automatically generated
@Brett Bridgman I have the same problem